What to do when a Flagstar Bank account holder dies
Contact Flagstar Bank — 7-step process, 7 required documents, and varies based on documentation completeness and account type
Flagstar Bank
Subsidiary of Self (publicly traded as FLG, formerly Flagstar Financial, Inc.)
flagstar.com→
Customer Service
Phone1-888-248-6423
Mailing Address
Flagstar Bank, 8950 Cypress Waters Blvd., Coppell, TX 75019
Customer Support (Debit Card, Online & Mobile)
Mortgage/Loan Servicing
Flagstar Private Bank Concierge
International/Outside US
WebsiteLearn more→
Customer Service
Phone1-888-248-6423
Mailing Address
Flagstar Bank, 8950 Cypress Waters Blvd., Coppell, TX 75019
Customer Support (Debit Card, Online & Mobile)
Mortgage/Loan Servicing
Flagstar Private Bank Concierge
International/Outside US
WebsiteLearn more→
Death Claims / Account Services
Phone1-888-248-6423
Toll-Free1-888-248-6423
Mailing Address
Flagstar Bank, Attn: Account Services, 8950 Cypress Waters Blvd., Coppell, TX 75019
Mortgage Deceased Customer Line
WebsiteNotify online→
Verified Jul 2026
After a Flagstar Bank account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Flagstar Bank's Death Claims / Account Services at 1-888-248-6423 with the proper legal authority documents.
Flagstar Bank provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Deposit, investment & retirement accounts
The death claim process at Flagstar Bank works as follows:
Filing a claim
1
Contact Flagstar Bank at 888-248-6423 to notify of the account holder's death
2
Bank may freeze the account balance and refuse pending transactions upon notification
3
Provide a certified death certificate to validate the death
4
Provide documentation to confirm your status as beneficiary, successor in interest, or executor
5
For POD accounts:
- Beneficiary presents certified death certificate and valid government-issued ID
- Funds are released directly to the named beneficiary
6
For non-POD accounts:
- Provide Letters Testamentary or Letters of Administration from the probate court
- Evidence of family relationship may be required (marriage certificate, birth certificate)
- Estate Tax Waiver may be required depending on the state
7
Bank verifies all documentation before releasing funds
Required Documents
- Certified death certificate
- Government-issued ID for beneficiary or estate representative
- Letters Testamentary or Letters of Administration (if no POD designation)
- Evidence of family relationship (marriage certificate, birth certificate)
- Will or Last Testament (if available)
- Estate Tax Waiver (if applicable by state)
- Intestate Heirs Affidavit (if no will exists)
What to know at this institution
After receiving notice of death, Flagstar may freeze the balance, refuse to post transactions, and reverse or return deposits. The bank is not required to release funds until they receive documents reasonably requested to verify death and establish authority. For mortgage accounts of deceased customers, call 833-755-2085 (Monday-Friday 7:00 AM - 8:00 PM CT) or visit myloansflagstar.com/help-center/account-help/deceased-customer.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
1
Check the most recent mortgage statement to confirm the current servicer. Flagstar sold its servicing platform to Mr. Cooper in late 2024, and a separate portfolio transferred to M&T Bank on February 4, 2025. Some loans remain with Flagstar via the legacy MyLoans platform
2
Notify Flagstar of the borrower's death by calling the deceased customer support line at 1-833-755-2085 (https://www.myloansflagstar.com/help-center/account-help/deceased-customer)
3
Provide the deceased borrower's identifying information:
- Full legal name
- Social Security number
- Loan number
4
Submit a certified copy of the death certificate
5
Provide documentation confirming your status as a Successor in Interest or Executor of the Estate:
- Will or Last Testament
- Probate Proceeding Order signed by a judge
- Court pleadings such as Letters Testamentary or Letters of Administration
- Recorded Life Estate Deed, Lady Bird Deed, or Transfer Upon Death Deed
6
If there is only one borrower or both borrowers are deceased, a successor in interest may also fax the request and supporting documents to 1-214-222-6053
7
Flagstar will review your documentation and confirm your status as a Successor in Interest
8
Once confirmed, discuss available options:
- Continue making payments on the existing loan
- Apply for loss mitigation
- Assume the loan
- Refinance the loan
- Pay off the remaining balance
9
Continue making monthly mortgage payments during the review process to avoid default
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- One or more of the following to confirm successor status: Will or Last Testament, Probate Proceeding Order signed by a judge, Letters Testamentary or Letters of Administration, recorded Life Estate Deed or Lady Bird Deed, Transfer Upon Death Deed
- Marriage certificate (if surviving spouse)
- Trust document showing successor trustee or beneficiary (if applicable)
Claims Contact
Phone: 1-833-755-2085
Email: deceased_notifications@flagstar.com
Fax: 1-214-222-6053
Online Portal →PO Box 612488, Dallas, TX 75261
What to know at this institution
Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3), Flagstar cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust. Confirmed Successors in Interest are treated as borrowers under CFPB mortgage servicing rules and are entitled to account information and loss mitigation options. Loss Mitigation Department: Flagstar Bank, W-110-2, 5151 Corporate Drive, Troy, MI 48098. General banking customer service: 1-888-248-6423.
Prepare your letter of instruction to Flagstar Bank
Flagstar Bank accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Flagstar Bank's verified claims department, with the documents it requires enclosed.
Build your letter of instructionOpening an account for the estate itself
Checks made out to the estate deposit into an account titled to the estate, opened by the appointed executor or administrator under the estate's EIN.
How to open an estate account at Flagstar Bank →How long the process takes at Flagstar Bank: Varies based on documentation completeness and account type. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Flagstar Bank requires several documents to process a claim, including Certified death certificate, Government-issued ID for beneficiary or estate representative, and Letters Testamentary or Letters of Administration (if no POD designation), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
POD (Payable on Death) beneficiary designations are available for Flagstar checking accounts, savings accounts, certificates of deposit (CDs), and money market accounts. Retirement accounts such as Traditional IRAs, Roth IRAs, and Coverdell ESAs use separate beneficiary designation forms. To add or update a POD beneficiary, contact a Flagstar branch or call 888-248-6423.
Contact the Flagstar deceased customer support line at 1-833-755-2085 (Monday-Friday 7:00 AM - 8:00 PM CT). You will need to provide a certified death certificate and documentation confirming your status as a successor in interest or executor of the estate. Under the Garn-St. Germain Act, Flagstar cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, or the borrower's revocable living trust.
For POD accounts, the named beneficiary needs a certified death certificate and valid government-issued ID. For accounts without a POD designation, you will also need Letters Testamentary or Letters of Administration from probate court, evidence of family relationship (marriage or birth certificate), and possibly an Estate Tax Waiver depending on state requirements. Call 1-888-248-6423 to begin the process.
First check the most recent mortgage statement to confirm the current servicer. Flagstar sold its mortgage servicing platform to Mr. Cooper in late 2024 and a separate Lakeview-owned Flagstar-subserviced portfolio transferred to M&T Bank effective February 4, 2025. Loans that remain at Flagstar (including HELOCs) are handled by the deceased customer support line at 1-833-755-2085 (Monday-Friday 7:00 AM - 8:00 PM CT), email deceased_notifications@flagstar.com, fax 1-214-222-6053, or mail to PO Box 612488, Dallas, TX 75261. Required documents and the process are at https://www.myloansflagstar.com/help-center/account-help/deceased-customer.
Flagstar Bank's Death Claims / Account Services can be reached by phone at 1-888-248-6423 for questions throughout the claims process.
Multiple Flagstar Bank accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Death Claims / Account Services to confirm what applies.
Sources
Data sourced from Flagstar Bank primary sources (35 pages reviewed). How we research.
Flagstar Bank
Subsidiary of Self (publicly traded as FLG, formerly Flagstar Financial, Inc.)
flagstar.com→Customer Service
Phone1-888-248-6423
Mailing Address
Flagstar Bank, 8950 Cypress Waters Blvd., Coppell, TX 75019
Customer Support (Debit Card, Online & Mobile)
Mortgage/Loan Servicing
Flagstar Private Bank Concierge
International/Outside US
WebsiteLearn more→
Customer Service
Phone1-888-248-6423
Mailing Address
Flagstar Bank, 8950 Cypress Waters Blvd., Coppell, TX 75019
Customer Support (Debit Card, Online & Mobile)
Mortgage/Loan Servicing
Flagstar Private Bank Concierge
International/Outside US
WebsiteLearn more→
Death Claims / Account Services
Phone1-888-248-6423
Toll-Free1-888-248-6423
Mailing Address
Flagstar Bank, Attn: Account Services, 8950 Cypress Waters Blvd., Coppell, TX 75019
Mortgage Deceased Customer Line
WebsiteNotify online→
Verified Jul 2026
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