
What to do when a First Citizens account holder dies
Report the death to First Citizens' Personal Banking Customer Service at 1-888-323-4732
What happens to First Citizens accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with First Citizens' Personal Banking Customer Service (1-888-323-4732) to claim the funds.
Deposit, investment & retirement accounts
Here is the step-by-step death claim process at First Citizens:
Filing a claim
- Mortgage Customer Service: 800-845-3161
- Credit Cards: 800-543-9000
- Investor and Brokerage Services: 800-229-0205
- Wealth Client Support: 855-329-3258
- Institutional Trust Services: 877-685-0576
- CIT Bank New and Existing Accounts: 855-462-2652
Required Documents
- Death certificateFirst Citizens' checklist for families says the executor or trustee "will need to email, mail or fax a copy of the death certificate for many of these tasks."
- Proof of death and identification, for a payable-on-death or statutory revocable trust account, from the beneficiaryPayment to the beneficiaries is "subject to presentation to us of any documentation we may require such as proof of death and/or identification."
- Evidence of the trust agreement or will, and of the trustee's identity and authority, for a trust account after the trustee's deathThe bank "may require evidence satisfactory to us of the existence of the trust agreement or will, the identity of the trustee(s), and the authority of any trustee (or successor trustee) to act."
What happens to each kind of account8
- Joint account with survivorship
On a co-owner's death, the money in a joint account with survivorship belongs to the surviving co-owners, and the bank may pay it to them in equal shares. Joint accounts opened online can only be opened with survivorship.1
Unless its records clearly show a different intention, the bank treats an account with more than one named co-owner as a joint account with right of survivorship and may pay the remaining funds to the surviving co-owners.1
- Joint account without survivorship
A joint account without survivorship is owned by the deceased co-owner's estate and the surviving co-owners. The bank may require withdrawals signed by the survivors and the estate's legal representative, pay the balance to the court, or pay it to the survivors and the estate.1
- Payable-on-death account
When the last account owner dies, the balance belongs to the surviving beneficiaries, who hold it as joint tenants without right of survivorship unless state law requires otherwise. If the account does not meet the requirements, the bank may pay the funds to the last owner's estate.1
With more than one beneficiary, the bank may pay equal shares by separate checks or one check payable to all of them. The bank has no obligation to tell a beneficiary that the account exists.1
- Trust account
If the trustee dies, the bank "may not be able to release any funds until a successor trustee is appointed and all other technical legal requirements have been satisfied."1
- Fiduciary account
A fiduciary, including a personal representative, must be designated as such on the signature card; otherwise the bank treats the account as owned in an individual capacity.1
- Custodial account (UTMA/UGMA)
The custodian of a UTMA, UGMA or Missouri transfers-to-minors account agrees to notify the bank in writing immediately if the minor dies.1
If the adult on a "minor by" account dies before the minor comes of age, the bank may name another adult, transfer the funds to the minor's representative or to a UTMA account, or pay them to the clerk of court.1
- Certificate of deposit
No early withdrawal penalty applies to a CD when any owner of the account has died.1
- IRA
The bank does not assess its early withdrawal penalty on an IRA or Keogh time deposit withdrawn after the owner's death.1
State requirements First Citizens statesNorth Carolina, Florida, Texas
- North Carolina
When the owner of a North Carolina personal agency account dies, the agent's authority ends and the balance is paid to the legal representative of the estate or to the Clerk of Superior Court.1
For a North Carolina joint account opened before June 1989 under the older statute, the bank may pay the share payable to the Clerk of Court or the estate to the surviving co-owners, or to them and the estate, subject to the personal representative's collection rights.1
- Florida
When the owner of a Florida convenience account dies, the convenience signer's authority ends and the balance is paid to the legal representative of the estate or to the Clerk of Superior Court.1
- Texas
When the owner of a Texas convenience account dies, the convenience signer's authority ends and the balance is paid to the legal representative of the estate or to the Clerk of Superior Court.1
State law on paying a balance without letters8 states
- Florida
Permits a bank to pay up to $2,000 on an affidavitFla. Stat. § 735.303Verified Oct 3, 2026View source
- Georgia
Permits a bank to pay up to $15,000 on an affidavitO.C.G.A. § 7-1-239Verified Oct 3, 2026View source
- New Mexico
Permits a bank to pay up to $2,000 on proof the institution acceptsNMSA 1978 § 58-1-8Verified Oct 3, 2026View source
- Oregon
Permits a bank to pay up to $25,000 on an affidavitORS 708A.430Verified Oct 3, 2026View source
- Tennessee
Permits a bank to pay up to $15,000 on proof the institution acceptsT.C.A. § 45-2-708Verified Oct 3, 2026View sourceT.C.A. § 45-2-708
Permits a bank to pay up to $10,000 on proof the institution acceptsT.C.A. § 30-2-103(b)(2)Verified Oct 3, 2026View sourceT.C.A. § 30-2-103(b)(2)
- Texas
Permits a bank to pay up to $5,000 on an order of the courtTex. Est. Code § 152.051Verified Oct 3, 2026View source
- Washington
Permits a bank to pay up to $2,500 on an affidavitRCW 30A.22.190(2)Verified Oct 3, 2026View sourceRCW 30A.22.190(2)
Permits a bank to pay on an affidavit; the section sets no dollar limitRCW 30A.22.190(1)Verified Oct 3, 2026View sourceRCW 30A.22.190(1)
- West Virginia
Permits a bank to pay up to $5,000 on an affidavitW. Va. Code § 44-1-28(c), (d)Verified Oct 3, 2026View source
Accounts handled elsewhere8
- First Citizens Mortgage Customer Service
First Citizens mortgages2
Phone: 1-800-845-3161
Hours: Monday-Friday 8:30 AM-8:00 PM ET
- First Citizens Credit Cards
First Citizens credit cards2
Phone: 1-800-543-9000
Hours: Monday-Friday 8:00 AM-9:00 PM ET; Saturday-Sunday 8:00 AM-8:00 PM ET
- CIT Bank
CIT Bank accounts2
Phone: 1-855-462-2652
Hours: Monday-Friday 9:00 AM-9:00 PM ET; Saturday 10:00 AM-6:00 PM ET
- First Citizens Investor and Brokerage Services
Investment and brokerage accounts3
Phone: 1-800-229-0205
Hours: Monday-Friday 8:00 AM-5:00 PM ET
- First Citizens Wealth Client Support
First Citizens wealth accounts3
Phone: 1-855-329-3258
Hours: Monday-Friday 8:00 AM-5:00 PM ET
- First Citizens Institutional Trust Services
Institutional trust accounts3
Phone: 1-877-685-0576
Hours: Monday-Friday 8:00 AM-5:00 PM ET
- First Citizens Trust & Fiduciary Services
Estates where First Citizens serves as executor, from court filings to distribution4
- Broadridge Corporate Issuer Solutions
First Citizens BancShares stock held by shareholders of record, including stock transfers5
Phone: 1-855-449-0981
Email: Shareholder@Broadridge.com
Mailing address: Broadridge Corporate Issuer Solutions, Inc., PO Box 1342, Brentwood, NY 11717
What First Citizens's agreement and guidance say7
- Telling the institution
Each co-owner of a joint account agrees to notify the bank promptly of the death of another co-owner.1
- What it does when notified
An owner's death does not end the bank's authority to accept, pay or collect items until it knows of the death and has a reasonable opportunity to act on it.1
On the death of an owner or co-owner, the bank may delay disbursing funds until it receives the documentation it reasonably requires or that the law requires.1
- Payments after the death
Even after it knows of the death, the bank may pay checks drawn on or before the date of death for ten days after the death, unless a person claiming an interest in the account orders a stop payment.1
- Wills, probate and small estates
The bank may follow instructions from a representative whose documentation it reasonably believes valid, including a court-appointed fiduciary from a state other than the one where it deems the account to be located.1
- Debts owed to the institution
The bank's right of setoff may be exercised before or after the death of an account holder.1
A pledge of the account as security for a debt survives the death of the person who pledged it and binds the heirs, personal representatives, co-owners and payable-on-death payees.1
- Powers of attorney
The bank may keep recognizing an attorney-in-fact until it receives notice of the account owner's death and has a reasonable opportunity to act on it.1
- Accounts from a merged institution
An account First Citizens acquired from another institution is governed by the same statutes as accounts opened at the bank in the state where the account is maintained.1
Not in First Citizens's published guidance9
- A procedure for reporting a death
- A department for deceased-customer accounts
- A claim form to download
- Whether the death certificate must be certified
- A mailing address for claim documents
- An online way to report a death
- How long a claim takes
- A small-estate procedure
- Which court appointment document it accepts
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
Required Documents
- Death certificateFirst Citizens' checklist for families says the executor or trustee "will need to email, mail or fax a copy of the death certificate for many of these tasks," including contacting lenders.
Claims Contact
Phone: 1-800-845-3161
Hours: Monday-Friday 8:30 AM-8:00 PM ET
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Not in First Citizens's published guidance2
- A procedure for reporting a death
- Whether the death certificate must be certified
Required Documents
- Death certificateFirst Citizens' checklist for families says the executor or trustee "will need to email, mail or fax a copy of the death certificate for many of these tasks," including contacting lenders.
Claims Contact
Phone: 1-888-323-4732
Hours: Monday-Friday 8:00 AM-9:00 PM ET; Saturday-Sunday 8:00 AM-8:00 PM ET
Not in First Citizens's published guidance2
- A procedure for reporting a death
- Whether the death certificate must be certified
Required Documents
- Death certificateFirst Citizens' checklist for families says the executor or trustee "will need to email, mail or fax a copy of the death certificate for many of these tasks," including contacting lenders.
Claims Contact
Phone: 1-888-323-4732
Hours: Monday-Friday 8:00 AM-9:00 PM ET; Saturday-Sunday 8:00 AM-8:00 PM ET
Not in First Citizens's published guidance2
- A procedure for reporting a death
- Whether the death certificate must be certified
First Citizens' Personal Banking Customer Service can be reached by phone at 1-888-323-4732 for questions throughout the claims process.
Sources
Data sourced from First Citizens primary sources (20 pages reviewed). How we research.
First Citizens death claims support
Personal Banking Customer Service
Phone
Toll-free
International
Mortgage Customer Service
Credit Cards
CIT Bank New and Existing Accounts
Wealth Client Support
Institutional Trust Services
Investor and Brokerage Services
Shareholder Services
Hours
Website
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