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Home→Financial Institutions→First Citizens

Estate planning at First Citizens

How to protect 15 First Citizens accounts — manage beneficiaries in-branch, fund a trust in-branch, and file claims through First Citizens's Trust & Fiduciary Services / Wealth Management

OverviewPreparing your estateWhen someone dies

First Citizens

Subsidiary of First Citizens BancShares, Inc.

firstcitizens.com→
First Citizens logo

Customer Care Center

Phone1-888-323-4732
Mailing Address

First Citizens Bank, PO Box 27131, Raleigh, NC 27611

WebsiteLearn more→

Trust & Fiduciary Services / Wealth Management

Phone1-855-329-3258
Institutional Trust Services
1-877-685-0576
Delaware Trust Company
1-855-329-3258
WebsiteLearn more→

Death Claims / Estate Settlement

Phone1-888-323-4732
Toll-Free1-888-323-4732
Mailing Address

First Citizens Bank, PO Box 27131, Raleigh, NC 27611

Wealth Client Support
1-855-329-3258
Institutional Trust Services
1-877-685-0576
Investor & Brokerage Services (FCIS)
1-800-229-0205
FCIS Alternative
1-855-449-0981
WebsiteNotify online→
Verified May 2026

How your First Citizens accounts transfer at death depends on how each one is titled and whether a beneficiary is on file. Of those, 12 can name a trust as beneficiary or be retitled into a trust. Getting these details right keeps assets out of probate and ensures they reach the intended recipients.

First Citizens lets account holders update beneficiary designations in branch, by mail, and by phone, typically taking 15-30 minutes in branch; 1-2 weeks by mail. Trust funding is also available, allowing families to retitle accounts into the name of a revocable living trust.

There are two sides to estate planning at First Citizens: setting things up while you're alive, and the process survivors follow after a death.

Preparing your estate

Beneficiaries and trust funding

How to update beneficiaries in-branch, fund a trust in-branch, and review 15 account types at First Citizens.

View details →

When someone dies

Death claim process

Contact First Citizens's Trust & Fiduciary Services / Wealth Management to file a claim. 4-step process, 6 required documents, and contact information for survivors.

View details →

Reach First Citizens's Trust & Fiduciary Services / Wealth Management at 1-855-329-3258 for help with any of these procedures.


Frequently asked questions

First Citizens provides comprehensive trust and fiduciary services including estate settlement, corporate executor and trustee services, investment management, special asset management (real estate, personal property, farmland, timber), and Delaware trust services through First Citizens Delaware Trust Company. Their estate settlement team coordinates asset valuation, distribution, and tax return preparation.

Yes. First Citizens can serve as corporate executor or trustee. As a fiduciary, they act in the best interest of the estate while following the terms of the trust or governing document. Their estate settlement experts handle filing court documents, overseeing collection and distribution of assets, and coordinating preparation of estate, fiduciary, and personal income tax returns.

Under the SECURE Act, most non-spouse beneficiaries inheriting an IRA must withdraw all funds within 10 years. Spousal beneficiaries can take over the IRA as their own or roll it into an existing IRA. Exceptions to the 10-year rule include minor children of the account owner (until age of majority), beneficiaries no more than 10 years younger than the decedent, and individuals with disabilities or chronic illness.

First Citizens Delaware Trust Company provides Delaware trust services that take advantage of Delaware's favorable trust laws, including the ability to accumulate wealth across generations, privacy protection, and no Delaware state income tax on trust income (including capital gains) for nonresidents. The team provides personalized guidance on trust flexibility, privacy, and tax efficiency.

No. First Citizens does not currently support online POD or IRA beneficiary designations. Beneficiary designations must be completed in a branch, by phone (with the form mailed for your signature), or by mail. Call the Customer Care Center at 1-888-323-4732 (Monday-Friday 8am-9pm ET; Saturday-Sunday 8am-8pm ET) to request the appropriate form. For wealth clients, Trust & Fiduciary Services can be reached at 1-855-329-3258.

SimplyTrustSimplyTrust Editorial·Updated May 23, 2026

Sources

  • firstcitizens.com

Data sourced from First Citizens primary sources (24 pages reviewed). How we research.

First Citizens

Subsidiary of First Citizens BancShares, Inc.

firstcitizens.com→
First Citizens logo

Customer Care Center

Phone1-888-323-4732
Mailing Address

First Citizens Bank, PO Box 27131, Raleigh, NC 27611

WebsiteLearn more→

Trust & Fiduciary Services / Wealth Management

Phone1-855-329-3258
Institutional Trust Services
1-877-685-0576
Delaware Trust Company
1-855-329-3258
WebsiteLearn more→

Death Claims / Estate Settlement

Phone1-888-323-4732
Toll-Free1-888-323-4732
Mailing Address

First Citizens Bank, PO Box 27131, Raleigh, NC 27611

Wealth Client Support
1-855-329-3258
Institutional Trust Services
1-877-685-0576
Investor & Brokerage Services (FCIS)
1-800-229-0205
FCIS Alternative
1-855-449-0981
WebsiteNotify online→
Verified May 2026

Estate planning articles

Learn how to protect your First Citizens accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Estate planning articles

Learn how to protect your First Citizens accounts and other assets with trusts, beneficiary designations, and estate planning documents.

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