What to do when a eToro account holder dies
Contact eToro — 3-step process, 5 required documents, and varies; requires court-appointed legal authority before processing can begin
Customer Support / Legal Requests (no dedicated estates team)
Phone1-888-271-8365
Toll-Free1-888-271-8365
Emailsupport@etoro.com
Mailing Address
eToro USA Securities Inc., 221 River St, 9th Floor, Hoboken, NJ 07030
WebsiteNotify online→
Verified Apr 2026
After a eToro account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact eToro's Customer Support / Legal Requests (no dedicated estates team) at 1-888-271-8365 with the proper legal authority documents.
To start a claim, contact eToro by phone at 1-888-271-8365 or email documentation to support@etoro.com. You will need the account holder's full name, account numbers, and a certified death certificate.
Death claim process
The death claim process at eToro works as follows:
Filing a claim
1
Contact eToro support and notify them of the account holder's death:
- Open a support ticket or contact eToro's legal request team with account details
- eToro will freeze the account and close all open positions
2
Submit required documentation as instructed by eToro:
- A court-appointed executor or administrator must direct the transfer
- Provide certified death certificate and proof of legal authority
3
eToro reviews documentation and processes the account settlement:
- Funds are transferred to the estate account or distributed per legal authority
- The eToro account is permanently closed after settlement
Required Documents
- Certified death certificate
- Letters Testamentary or Letters of Administration (court-appointed executor/administrator)
- Government-issued photo ID for the executor/administrator
- Completed claim forms as provided by eToro
- Instructions for where remaining balance should be transferred
eToro does NOT support direct beneficiary transfers. All accounts require a court-appointed executor or administrator to direct the transfer of funds. Open positions (stocks, ETFs, options, crypto) are closed when eToro is notified of the death. You cannot transfer ownership of the account itself; only funds can be distributed and the account is permanently closed. For legal requests: https://help.etoro.com/en-us/s/article/how-to-contact-etoro-for-a-legal-request-US
Processing timelines at eToro: Varies; requires court-appointed legal authority before processing can begin. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
eToro requires several documents to process a claim, including Certified death certificate, Letters Testamentary or Letters of Administration (court-appointed executor/administrator), and Government-issued photo ID for the executor/administrator, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
No. Because eToro does not offer TOD beneficiary designations, trust accounts, or joint accounts, there is no mechanism to bypass probate. All eToro account assets must go through the estate and probate process after the account holder dies.
CopyTrader is eToro's feature that lets you automatically replicate another investor's portfolio in real-time. It launched for U.S. users in October 2025. It does not affect estate planning. When an account holder dies, all positions (including copied positions) are closed and the account is settled through the standard estate process.
Open a support ticket through the eToro Help Center at https://help.etoro.com/en-us/, email support@etoro.com, or call 1-888-271-8365 (Monday-Friday 8:00 AM - 8:00 PM ET). For formal legal requests you can also write to eToro USA Securities Inc., 221 River St, 9th Floor, Hoboken, NJ 07030. eToro will then freeze the account, close any open positions, and send instructions on the documentation required (typically a certified death certificate, Letters Testamentary or Letters of Administration, and government-issued ID for the executor).
No. eToro does not allow ownership of an existing account to be transferred to a beneficiary, heir, or successor trustee. Once eToro is notified of the death, all open positions are closed and the account is permanently closed after settlement. Only the cash balance can be distributed to the estate or its beneficiaries through the court-appointed executor or administrator.
eToro does not publish a published small-estate threshold. Because eToro does not offer TOD, joint, or trust registrations, the deceased's account generally must be settled through a court-appointed executor or administrator. Whether a small-estate affidavit is acceptable depends on state law and eToro's legal review of the documentation provided; you should contact eToro support directly with details of your situation.
eToro's Customer Support / Legal Requests (no dedicated estates team) can be reached by phone at 1-888-271-8365 and email at support@etoro.com for questions throughout the claims process.
Customer Support / Legal Requests (no dedicated estates team)
Phone1-888-271-8365
Toll-Free1-888-271-8365
Emailsupport@etoro.com
Mailing Address
eToro USA Securities Inc., 221 River St, 9th Floor, Hoboken, NJ 07030
WebsiteNotify online→
Verified Apr 2026
Estate planning articles
Learn how to protect your eToro accounts and other assets with trusts, beneficiary designations, and estate planning documents.
