What to do when an eToro account holder dies
Report the death to eToro's Customer Service Center
After an account holder at eToro dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact eToro's Customer Service Center with the proper legal authority documents.
Before contacting eToro, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
The death claim process at eToro works as follows:
Filing a claim
- Select "Visitor", then click "Open a new ticket". An executor is not the account holder and cannot log in as the user
- Enter the requested contact information
- Under "Type of Query" select "Account Details"
- Under "I would like help with" select "Account Details - other"
- Type of Query: "Account Details"
- I would like help with: "Account Details - other"
- Description: the account holder's death, the deceased person's registered email or username, and your role in the estate
Required Documents
- Your current, valid government-issued photo identificationA copy.
- Certified copy of the death certificate
- Copy of the Last Will and Testament, if there is one
- Letters Testamentary, Letters of Administration, or an expedited small estate affidavitProbate documents that show the proper person is receiving the deceased person's assets.
- Full written instructions for the balanceIncluding the receiving institution's account information, typically an estate bank account opened in the deceased person's name.
- Inheritance or estate tax waivers, if eToro requires them
- Other documents on eToro's global list, if the ticket asks for them; eToro's global article lists them for accounts outside the USA notarised attorney letter confirming the executor, a notarised copy of the will, and a marriage or birth certificate where the executor is a direct relative.
Claims Contact
Website: Online portal →
What happens to each kind of account1
- Investment account
The account cannot be inherited, retitled or transferred. eToro asks for instructions on how to handle the balance, including the receiving institution's account details.1
What eToro's agreement and guidance say5
- Telling the institution
The estate representative or surviving joint holder must give eToro written notice of the death "immediately". eToro is not responsible for anything done on open orders before it actually receives that notice.2
- What it does when notified
All open orders "may be canceled". eToro may "require such papers and inheritance or estate tax waivers" and may restrict transactions in the account.2
eToro "may close out any or all of the Accounts without awaiting the appointment of a personal representative" and without notice to that representative, so positions can be liquidated before Letters issue.2
- Debts owed to the institution
The estate remains liable, jointly and severally with any survivor, for any net debit balance or loss from transactions started before notice or incurred in liquidating the account.2
- Wills, probate and small estates
To withdraw the remaining balance, the legal heirs or representatives "should present to eToro the necessary official legal documents from the applicable authorities in the relevant jurisdiction", which eToro checks before releasing funds.2
eToro requires probate documents, Letters or a small estate affidavit, before it releases the balance. It accepts an expedited small estate affidavit as well as Letters Testamentary and Letters of Administration as proof of authority.1
- How proceeds are paid
eToro's global article says funds go to an estate bank account in the account holder's name or to the executor, never directly to the estate's beneficiaries.3
Not in eToro's published guidance1
- A mailing address for claim documents
eToro's Customer Service Center can be reached by email at legal-usa@etoro.com for questions throughout the claims process.
Sources
Data sourced from eToro primary sources (21 pages reviewed). How we research.
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Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
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