What to do when a Erie Insurance account holder dies
Contact Erie Insurance's ERIE Property & Casualty (auto, home, renters) - no death benefit; the estate keeps coverage in force, changes the named insured, or cancels through the deceased's local ERIE agent — 8-step process, 7 required documents, and after a claim is submitted, a life claims examiner reviews the information provided and is in touch within 3 business days. claims are typically processed within 30 to 60 days from receipt of all required documentation. delays may occur if documentation is incomplete, the policy is within the two-year contestability period, or if the circumstances of death require further investigation.
ERIE Customer Care
Toll-Free1-800-458-0811
Mailing Address
Erie Insurance Group, 100 Erie Insurance Place, Erie, PA 16530-1104
Property/casualty claims reporting (auto, home, renters) - 24/7
WebsiteLearn more→
ERIE Property & Casualty (auto, home, renters) - no death benefit; the estate keeps coverage in force, changes the named insured, or cancels through the deceased's local ERIE agent
Phone1-800-458-0811
Toll-Free1-800-367-3743
Mailing Address
Erie Insurance Group, 100 Erie Insurance Place, Erie, PA 16530-1104
WebsiteLearn more→
Erie Family Life Death Claims (life insurance AND annuity contracts)
Phone1-800-458-0811
Toll-Free1-800-458-0811 (option 2)
Fax1-814-461-1238
Mailing Address
Erie Family Life Insurance Company, 100 Erie Insurance Place, Erie, PA 16530
WebsiteNotify online→
Verified Jul 2026
When an insured person dies, the beneficiary or executor should contact Erie Insurance's ERIE Property & Casualty (auto, home, renters) - no death benefit; the estate keeps coverage in force, changes the named insured, or cancels through the deceased's local ERIE agent at 1-800-458-0811 to start the claims process. Insurance proceeds are paid directly to the named beneficiary and do not go through probate. How quickly the claim is processed depends on the policy type, documentation, and cause of death.
Erie Insurance provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Death claim process
The death claim process at Erie Insurance works as follows:
Insurance Products
11 products1
Locate the Erie Family Life insurance policy documents and note the policy number
2
Obtain certified copies of the death certificate from the local vital records office
3
Report the death through one of these channels:
- Contact the policyowner's Erie Insurance agent
- Call Erie Family Life claims at 800-458-0811, option 2 (Monday-Friday, 8:00 AM - 4:30 PM ET)
- Complete Erie's online death claim form at https://www.erieinsurance.com/contact-erie/death-claim
4
Erie will provide the appropriate claim forms to the beneficiary
5
Complete and assemble the claim package:
- Complete the claimant statement form with policy and deceased information
- Submit a certified copy of the death certificate
- Include a notarized signature on the claim form or a clear copy of your driver's license or state-issued identification
- If a trust is the beneficiary, include trust documents and trustee identification
6
Submit the completed claim package:
- Mail to: Erie Family Life Insurance Company, 100 Erie Insurance Place, Erie, PA 16530
- Or fax to: 814-461-1238
7
Erie will process the claim and stay in touch throughout the process
8
Handle the deceased's ERIE auto, home, and renters policies SEPARATELY - they have no beneficiary and no death benefit, so there is nothing to claim. Contact the deceased's local ERIE agent to change the named insured to the estate or trust, keep the house and car insured through administration, and set a cancellation date when title transfers; any unused premium comes back to the estate. Report a property loss during administration 24/7 at 800-367-3743 (https://www.erieinsurance.com/support-center/claims), not on the life line
Required Documents
- Completed claimant statement form (provided by Erie after claim is initiated)
- Certified copy of the death certificate
- Notarized signature on claim form or clear copy of driver's license or state-issued ID
- Insured's full name, state of residence, date of birth, and date of death
- Policy number and policy issue date
- Trust documents and trustee ID (if a trust is the beneficiary)
- Letters of administration or court appointment (if claim is made by an estate representative)
Claims Contact
What to know at this institution
Erie runs TWO separate claim tracks and sending a policy to the wrong one stalls it. LIFE AND ANNUITY: the fastest way to start a death claim is the policyowner's Erie Insurance agent; you can also call Erie Family Life claims at 800-458-0811, option 2 (Monday-Friday, 8:00 AM - 4:30 PM ET) or file Erie's online Start a Life Insurance Death Claim form at https://www.erieinsurance.com/contact-erie/death-claim, which explicitly covers both a life insurance policy AND an annuity contract and can be filed by a beneficiary or by someone legally acting for one. A Life Claims Examiner reviews the submission and is in touch within 3 business days. Erie does not publish a downloadable claimant statement - it issues the form once the claim is opened. It accepts either a notarized signature on the claimant statement or a clear copy of the claimant's driver's license or state ID in place of notarization. Completed packages mail to Erie Family Life Insurance Company, 100 Erie Insurance Place, Erie, PA 16530 or fax to 814-461-1238; note that this is a DIFFERENT address from the Erie Family Life Service Center in Lincoln, NE, which handles beneficiary and ownership changes on in-force policies. PROPERTY AND CASUALTY: auto, home, renters, and business policies are written by the Erie Insurance Exchange, not Erie Family Life. They carry no beneficiary and no death benefit, so there is no death claim to file and nothing transfers to heirs - what transfers is the car or the house, and the policy on it simply needs to keep that asset insured until title moves. Erie requires coverage changes and cancellations to go through the deceased's local ERIE agent, who will ask for a cancellation date and can explain the unused-premium refund (Erie charges no auto cancellation fee; the refund belongs to the estate). Property losses during administration are reported 24/7 at 800-367-3743, never on the life line. Erie Family Life products, including the annuities, are not sold in New York, so a New York decedent will have ERIE property/casualty policies only.
Applies To
ERIE Term Life InsuranceERIE 5-Year Term Life InsuranceERIE Whole Life ProtectorERIE Whole Life AccumulatorERIExpress Term Life InsuranceERIExpress Whole Life InsuranceERIE Flexible Premium Deferred Annuity (FPDA)ERIE Single Premium Deferred Annuity (SPDA)ERIE Single Premium Immediate Annuity (SPIA)
1
Do not cancel first. Confirm who is driving or storing the vehicle and keep the policy in force until the car is transferred out of the estate - an uninsured vehicle is a liability the estate carries
2
Contact the deceased's local ERIE agent (find the agent on the declarations page or at https://www.erieinsurance.com/contact-erie); Erie requires coverage changes and cancellations to run through the agent, not a call center
3
Ask the agent to change the named insured to the estate or to the trust that now holds the vehicle, or to add the driver who is using it, so coverage matches who actually holds the car
4
When the vehicle is transferred or sold, tell the agent the cancellation date - the last day you want coverage in force - and cancel from that date
5
Ask the agent about a refund of unused premium: ERIE charges no cancellation fee on an auto policy, refunds are most common when the annual premium was paid up front in a lump sum, and a smaller refund can still be due on monthly installments depending on the cancellation date. Any refund is an asset of the estate
6
If a covered loss happens while the vehicle is still in the estate, report it on the 24/7 ERIE claims line at 800-367-3743 or through your ERIE agent - not the Erie Family Life claims line
Required Documents
- Certified copy of the death certificate (for the agent to change or cancel the policy)
- Policy number from the auto declarations page
- Letters testamentary or letters of administration, if the estate is being named as the insured
- Vehicle title or registration showing who now holds the car
Claims Contact
Phone: 1-800-367-3743
What to know at this institution
There is no death claim to file on an ERIE auto policy - there is no beneficiary and no death benefit. Do not send this policy to Erie Family Life at 800-458-0811; that line handles only life insurance and annuity contracts.
Applies To
ERIE Auto Insurance
1
Keep the homeowners policy in force. A house standing empty during administration is the highest-risk period it will ever have, and letting the policy lapse leaves the estate exposed
2
Contact the deceased's local ERIE agent (declarations page, or https://www.erieinsurance.com/contact-erie) and tell them the insured has died and whether the home is now vacant - Erie requires coverage changes to go through the agent
3
Ask the agent to change the named insured to the estate, the executor, or the trust that holds title, so the party with an insurable interest is the party on the policy
4
Keep the policy in force until the deed transfers to the heir or buyer; cancel effective the transfer date, not before
5
Ask about the unused-premium refund at cancellation; any refund belongs to the estate
6
If a covered loss occurs during administration, report it 24/7 at 800-367-3743 or through the ERIE agent (https://www.erieinsurance.com/support-center/claims/home) - the Erie Family Life claims line does not handle property losses
Required Documents
- Certified copy of the death certificate
- Policy number from the homeowners or renters declarations page
- Letters testamentary or letters of administration, if the estate is named as the insured
- Deed or trust certification, if title has moved to a trust or to an heir
Claims Contact
Phone: 1-800-367-3743
What to know at this institution
There is no death claim to file on an ERIE homeowners or renters policy - there is no beneficiary and no death benefit. Do not route it to Erie Family Life at 800-458-0811.
Applies To
ERIE Home and Renters Insurance
Prepare your letter of instruction to Erie Insurance
Erie Insurance asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist Erie Insurance requires.
Build your letter of instructionHow long the process takes at Erie Insurance: After a claim is submitted, a Life Claims Examiner reviews the information provided and is in touch within 3 business days. Claims are typically processed within 30 to 60 days from receipt of all required documentation. Delays may occur if documentation is incomplete, the policy is within the two-year contestability period, or if the circumstances of death require further investigation. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Erie Insurance requires several documents to process a claim, including Completed claimant statement form (provided by Erie after claim is initiated), Certified copy of the death certificate, and Notarized signature on claim form or clear copy of driver's license or state-issued ID, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
An ILIT is a legal arrangement where a trust owns a life insurance policy, removing the death benefit from the grantor's taxable estate. Erie Family Life individual life insurance policies can be assigned to an ILIT through an assignment of ownership form. The trust can own the policy from inception, or an existing policy can be transferred to the trust, subject to a three-year lookback rule under IRC Section 2035. Once transferred, the grantor permanently relinquishes all incidents of ownership. Erie does not set up ILITs; work with an estate attorney to establish one.
Contact the policyowner's Erie Insurance agent, call Erie Family Life claims at 800-458-0811 option 2 (Monday-Friday, 8:00 AM - 4:30 PM ET), or complete the online death claim form at https://www.erieinsurance.com/contact-erie/death-claim. The same line handles both life insurance and annuity death claims. A Life Claims Examiner will be in touch within 3 business days. You will need the policy or contract number, a certified copy of the death certificate, and a notarized signature on the claim form or a clear copy of your driver's license or state-issued ID. Mail the completed claim package to Erie Family Life Insurance Company, 100 Erie Insurance Place, Erie, PA 16530, or fax to 814-461-1238.
Erie Family Life fixed annuities (Flexible Premium Deferred, Single Premium Deferred, and Single Premium Immediate) pass by beneficiary designation, not through your will. A trust can be named as annuity beneficiary so the death proceeds pay into the trust outside probate. For a deferred annuity (FPDA or SPDA), any accumulated value goes to the named beneficiary; for an immediate annuity (SPIA), whether value remains depends on the payout option — life-only options end at death, while period-certain or refund options pay remaining guaranteed payments to the beneficiary. Naming a trust as beneficiary is the standard estate path; retitling a deferred annuity into a trust as owner can forfeit tax deferral, so consult an estate attorney before changing ownership. To update an annuity beneficiary, use the Erie Family Life beneficiary change form (call 800-458-0811, option 3).
Nothing is claimed and nothing is inherited. An ERIE auto policy is written by the Erie Insurance Exchange, not Erie Family Life: it has no beneficiary, no cash value, and no death benefit. What passes to your heirs is the CAR - through your will, a vehicle transfer-on-death designation, or probate - and the policy on it does not follow automatically. The executor's job is to keep the vehicle insured while it sits in the estate, because a lapse leaves an uninsured car the estate is responsible for. Do not cancel first. Contact the deceased's local ERIE agent (Erie requires coverage changes and cancellations to go through the agent, not a call center) and ask to change the named insured to the estate, the executor, or the trust that now holds the vehicle. When title transfers, give the agent a cancellation date - the last day you want coverage in force - and cancel from that date. Any unused premium can come back to the estate: ERIE charges no auto cancellation fee, refunds are most common when the year was paid in a lump sum, and a smaller refund may still be due on monthly installments. If a loss happens while the car is still in the estate, report it 24/7 at 800-367-3743, not on the Erie Family Life line. The same logic applies to the house: keep the ERIE homeowners policy in force through administration and tell the agent if the home is vacant.
Erie Insurance's Erie Family Life Death Claims (life insurance AND annuity contracts) can be reached by phone at 1-800-458-0811 (option 2), email at Use the online death claim form at https://www.erieinsurance.com/contact-erie/death-claim, and fax at 1-814-461-1238 for questions throughout the claims process.
When the deceased had multiple Erie Insurance policies, some may need separate claims while others can be handled together. The ERIE Property & Casualty (auto, home, renters) - no death benefit; the estate keeps coverage in force, changes the named insured, or cancels through the deceased's local ERIE agent can clarify what's needed for each account type.
Sources
Data sourced from Erie Insurance primary sources (23 pages reviewed). How we research.
ERIE Customer Care
Toll-Free1-800-458-0811
Mailing Address
Erie Insurance Group, 100 Erie Insurance Place, Erie, PA 16530-1104
Property/casualty claims reporting (auto, home, renters) - 24/7
WebsiteLearn more→
ERIE Property & Casualty (auto, home, renters) - no death benefit; the estate keeps coverage in force, changes the named insured, or cancels through the deceased's local ERIE agent
Phone1-800-458-0811
Toll-Free1-800-367-3743
Mailing Address
Erie Insurance Group, 100 Erie Insurance Place, Erie, PA 16530-1104
WebsiteLearn more→
Erie Family Life Death Claims (life insurance AND annuity contracts)
Phone1-800-458-0811
Toll-Free1-800-458-0811 (option 2)
Fax1-814-461-1238
Mailing Address
Erie Family Life Insurance Company, 100 Erie Insurance Place, Erie, PA 16530
WebsiteNotify online→
Verified Jul 2026
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