What to do when a ConnectOne account holder dies
Contact ConnectOne — 6-step process, 7 required documents, and varies based on documentation completeness, account type, and whether an nj inheritance-tax waiver or probate letters are required.
Customer Service
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
Customer Service
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
Client Connections Center (handles death/estate claims; no dedicated estate department)
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
After an account holder at ConnectOne dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact ConnectOne's Client Connections Center (handles death/estate claims; no dedicated estate department) at 1-844-266-2548 with the proper legal authority documents.
The claim process can be initiated by phone at 1-844-266-2548 or by sending documentation to support@cnob.com. Have the account holder's full name, account numbers, and a certified death certificate available when making initial contact.
Death claim process
The death claim process at ConnectOne works as follows:
Filing a claim
- Certified copy of the death certificate
- Government-issued photo ID for the claimant
- POD beneficiary account: the named beneficiary presents the death certificate and valid ID to claim funds (up to four POD beneficiaries per personal deposit account)
- Trust account: the successor trustee presents the trust agreement or Certification of Trust and the death certificate
- Joint account with right of survivorship: the surviving joint owner presents the death certificate and continues to use the account
- No POD, trust, or joint ownership: Letters Testamentary or Letters of Administration from the Surrogate's Court (NJ/NY) or probate court
- New York resident decedent: for a small estate of personal property with a gross value of $50,000 or less (exclusive of set-off property under EPTL 5-3.1), the voluntary administrator collects the account with a Certificate of Voluntary Administration from the Surrogate's Court in place of full Letters (SCPA Article 13, § 1301)
- New Jersey resident decedent dying without a will: a surviving spouse/civil union/domestic partner may collect assets up to $50,000, or an heir where there is no spouse may collect up to $20,000, by Surrogate's affidavit without administration (N.J.S.A. 3B:10-3 and 3B:10-4)
- Class "A" beneficiaries (surviving spouse/civil union/domestic partner, child, grandchild, parent, grandparent) can file Form L-8 (Self-Executing Waiver Affidavit for Resident Decedents) directly with the bank to release the account without a Division-issued waiver
- Without a waiver, the bank may release up to 50% of the account balance to the estate representative or surviving joint owner (the NJ blanket-waiver rule); the remaining 50% is released once an L-8 or 0-1 waiver is provided
- The bank files the executed L-8 with the NJ Division of Taxation within five business days
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the claimant
- Letters Testamentary or Letters of Administration (if there is no POD, trust, or surviving joint owner)
- New York Certificate of Voluntary Administration (small estate of $50,000 or less in personal property, SCPA Article 13) or New Jersey small-estate affidavit (N.J.S.A. 3B:10-3 / 3B:10-4) in place of full Letters where eligible
- Trust agreement or Certification of Trust (if account held in trust)
- New Jersey Form L-8 (Self-Executing Waiver Affidavit for Resident Decedents), or Form 0-1 waiver (New Jersey resident decedents)
- Any claim or distribution forms provided by ConnectOne Bank
What to know at this institution
ConnectOne Bank does not publish a dedicated estate-services or death-claim page or a standalone claim form; the process follows the Deposit Account Agreement's "Death or Incompetence" provisions and standard New Jersey banking procedure. Because the bank is headquartered in New Jersey (a transfer-inheritance-tax state), releasing a deceased New Jersey resident's account typically requires a Form L-8 (Self-Executing Waiver Affidavit for Resident Decedents) for Class "A" beneficiaries or a Form 0-1 waiver from the NJ Division of Taxation; up to 50% of the balance may be released before a waiver is provided. New York and Florida do not impose an inheritance tax and do not require a bank waiver. Where there is no POD, trust, or surviving joint owner, small estates may avoid full probate: a New York resident's estate of $50,000 or less in personal property qualifies for voluntary administration (SCPA Article 13, § 1301), and a New Jersey intestate estate qualifies for a Surrogate's small-estate affidavit up to $50,000 for a surviving spouse or $20,000 for an heir (N.J.S.A. 3B:10-3 / 3B:10-4). Contact the Client Connections Center at 844-266-2548 or support@cnob.com for specific instructions.
Prepare your letter of instruction to ConnectOne
ConnectOne accepts a claimant-drafted letter of instruction. We draft it for you — addressed to ConnectOne's verified claims department, with the documents it requires enclosed.
Build your letter of instructionOpening an account for the estate itself
Checks made out to the estate deposit into an account titled to the estate, opened by the appointed executor or administrator under the estate's EIN.
How to open an estate account at ConnectOne →How long the process takes at ConnectOne: Varies based on documentation completeness, account type, and whether an NJ inheritance-tax waiver or probate letters are required. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
ConnectOne requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for the claimant, and Letters Testamentary or Letters of Administration (if there is no POD, trust, or surviving joint owner), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Yes. You may name up to four POD beneficiaries per personal deposit account. You will need each beneficiary's full legal name, Social Security number, date of birth, and address. If you applied for the account online, you can request POD beneficiaries through your ConnectOne Bank application portal; you can also add them at a branch or by calling 844-266-2548. PODs are not available for business accounts.
ConnectOne Bank does not publish a dedicated estate-services page or death-claim phone line. Call the Client Connections Center at 844-266-2548 or email support@cnob.com to report the death. For a joint account with right of survivorship the surviving owner continues to use the account; for a POD account the named beneficiary presents a certified death certificate and valid ID; for an account without POD or joint ownership, Letters Testamentary or Letters of Administration are required. Because ConnectOne is a New Jersey bank, releasing a deceased New Jersey resident's account generally requires a New Jersey inheritance-tax waiver: Class "A" beneficiaries (spouse, child, parent, grandchild, grandparent) can file Form L-8 directly with the bank, and up to 50% of the balance can be released before a waiver is provided.
For a New Jersey resident decedent, yes in most cases. New Jersey places an automatic lien on a decedent's bank accounts until inheritance and estate taxes are cleared. When the account passes to a Class "A" beneficiary (surviving spouse or civil union/domestic partner, child, grandchild, parent, or grandparent), that beneficiary or the estate representative can file Form L-8 (Self-Executing Waiver Affidavit for Resident Decedents), a self-executing affidavit, directly with ConnectOne Bank to release the account without waiting for a waiver from the NJ Division of Taxation. Without a waiver, the bank may release up to half of the balance under New Jersey's blanket-waiver rule. New York and Florida accounts are not subject to an inheritance-tax waiver; a small New York estate ($50,000 or less in personal property) can instead be collected through Surrogate's Court voluntary administration.
ConnectOne's Client Connections Center (handles death/estate claims; no dedicated estate department) can be reached by phone at 1-844-266-2548 and email at support@cnob.com for questions throughout the claims process.
Multiple ConnectOne accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Client Connections Center (handles death/estate claims; no dedicated estate department) to confirm what applies.
Sources
Data sourced from ConnectOne primary sources (17 pages reviewed). How we research.
Customer Service
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
Customer Service
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
Client Connections Center (handles death/estate claims; no dedicated estate department)
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
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