What to do when a ConnectOne account holder dies
Contact ConnectOne — 5-step process, 6 required documents, and varies based on documentation completeness and whether probate is required.
Customer Service
Phone1-844-266-2548
Emailsupport@cnob.com
Mailing Address
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
WebsiteLearn more→
Customer Service
Phone1-844-266-2548
Emailsupport@cnob.com
Mailing Address
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
WebsiteLearn more→
Death Claims / Estate Services
Phone1-844-266-2548
Emailsupport@cnob.com
Mailing Address
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
Verified Apr 2026
After a ConnectOne account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact ConnectOne's Death Claims / Estate Services at 1-844-266-2548 with the proper legal authority documents.
Before contacting ConnectOne, have the account holder's full name, date of birth, and any available account numbers ready. A certified death certificate is required to initiate the claim.
Death claim process
The death claim process at ConnectOne works as follows:
Filing a claim
1
Contact ConnectOne Bank at 844-266-2548 to notify them of the account holder's death
2
Provide initial documentation:
- Certified copy of the death certificate
- Government-issued photo ID for the claimant
3
Provide additional documents based on how the account is held:
- POD beneficiary account: beneficiary presents the death certificate and valid ID to claim funds
- Trust account: successor trustee presents the trust agreement and the death certificate
- Joint account with right of survivorship: surviving joint owner presents the death certificate
- No POD, trust, or joint ownership: Letters Testamentary or Letters of Administration from probate court
- Small estate: a Small Estate Affidavit may be accepted if the estate qualifies under applicable state law
4
Complete any distribution or claim forms provided by ConnectOne Bank
5
Funds are distributed after the bank completes its document review
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the claimant
- Letters Testamentary or Letters of Administration (if probate is required)
- Trust agreement (if account held in trust)
- Small Estate Affidavit (if applicable under state law)
- Any claim or distribution forms provided by ConnectOne Bank
ConnectOne Bank does not publish a dedicated estate services or death claim page on their website. Contact customer service at 844-266-2548 for specific instructions, required forms, and processing timelines.
How long the process takes at ConnectOne: Varies based on documentation completeness and whether probate is required. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
ConnectOne requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for the claimant, and Letters Testamentary or Letters of Administration (if probate is required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Yes. You may add up to four POD beneficiaries per personal deposit account. You will need each beneficiary's full legal name, Social Security number, date of birth, and address. You can request a POD designation through the ConnectOne Bank online application portal, at a branch, or by calling 844-266-2548. POD designations are not available for business accounts.
Contact ConnectOne Bank at 844-266-2548 to report the death. For joint accounts with right of survivorship, the surviving owner continues to use the account. For POD accounts, the named beneficiary presents a certified death certificate and valid ID to claim funds. For accounts without POD or joint ownership, Letters Testamentary or Letters of Administration from probate court are required. Small Estate Affidavits may be accepted if the estate qualifies under applicable state law.
ConnectOne's Death Claims / Estate Services can be reached by phone at 1-844-266-2548 and email at support@cnob.com for questions throughout the claims process.
Multiple ConnectOne accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Death Claims / Estate Services to confirm what applies.
Customer Service
Phone1-844-266-2548
Emailsupport@cnob.com
Mailing Address
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
WebsiteLearn more→
Customer Service
Phone1-844-266-2548
Emailsupport@cnob.com
Mailing Address
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
WebsiteLearn more→
Death Claims / Estate Services
Phone1-844-266-2548
Emailsupport@cnob.com
Mailing Address
ConnectOne Bank, 301 Sylvan Avenue, Englewood Cliffs, NJ 07632
Verified Apr 2026
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