What to do when a CommunityAmerica account holder dies

How long the process takes at CommunityAmerica: The Estate Representative review may take several days. POD accounts with named beneficiaries are processed more quickly than accounts requiring probate. Timeline for probate-dependent accounts varies by court jurisdiction. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

CommunityAmerica requires several documents to process a claim, including Certified death certificate (required before any account can be settled), Government-issued photo ID (driver's license, state ID, or passport) for the claimant or beneficiary, and Letters Testamentary or Letters of Administration (if no POD designation and probate is required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

CommunityAmerica's Estate Representative / Account Settlement can be reached by phone at (800) 892-7957 for questions throughout the claims process.

Multiple CommunityAmerica accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Estate Representative / Account Settlement to confirm what applies.