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City National

Subsidiary of Royal Bank of Canada

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What to do when a City National account holder dies

Report the death to City National's Investments & Trust Services at 1-800-708-8881

After an account holder at City National dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact City National's Investments & Trust Services at 1-800-708-8881 with the proper legal authority documents.

Deposit, investment & retirement accounts

The death claim process at City National works as follows:

Filing a claim

1
Call Investments & Trust Services at (800) 708-8881 or customer service at (800) 773-7100 to report the death, then follow up in writing. City National has no separate claims department, claims fax or claims portal.
2
Give the deceased account holder's information:
  • Full legal name
  • Account numbers
  • Date of death
3
Submit a certified death certificate to the bank.
4
Report brokerage accounts to RBC Securities at (800) 280-1464. For an account held in a trust, contact Investments & Trust Services at (800) 708-8881 with the trust instrument or trustee certification and the successor trustee's identification.

Required Documents

  • Written notice of the deathThe deposit agreement requires it from the account owner's side.
  • Certified death certificate
  • Government-issued photo ID for the beneficiary, executor or representative
  • Letters Testamentary or Letters of Administration, for estate and probate accountsThey establish the successor owner the bank holds the funds for.
  • Trust instrument, portions of it, or a trustee certification, if the account was held in trust
  • The estate's certified taxpayer identification number (EIN), if funds are to be paid into an estate account
  • State inheritance or estate tax waiver, if the brokerage requires one to release a joint or transfer-on-death account

What happens to each kind of account7

Account in one name

An account in one name with no beneficiary is settled through probate. The bank asks for Letters Testamentary or Letters of Administration so it can identify the successor owner.1

Joint account with survivorship

The funds belong to the surviving owner or owners automatically. An account held in joint tenancy is presumed to carry right of survivorship unless the agreement says otherwise.1

Joint account without survivorship

On a tenancy-in-common account the deceased owner's interest passes as part of the estate, under the will or by intestacy. The surviving owners are not entitled to that share by reason of the account ownership.1

A community property account does not pass automatically to the surviving spouse or registered domestic partner, because the deceased spouse or partner can leave that interest by will to someone else. City National requires the account agreement to say "Community Property" expressly.1

Payable-on-death account

The beneficiary presents the death certificate and government-issued photo ID, and the assets transfer without probate into a new account in the beneficiary's name. Several beneficiaries are paid in equal shares unless the owner gave other written instructions before death.1

Trust account

A "Bank Account Trust" (Totten trust) is an "in trust for" account with no written trust agreement. The balance is paid to the surviving named beneficiary only when the last trustee dies.1

Certificate of deposit

City National "may permit one early withdrawal without a penalty following the death or court-declared incapacity of an account owner."1

Investment account

The survivor on a joint brokerage account must "immediately give written notice." Until the brokerage and NFS have written notice of the death, they may keep operating the account as though the owner were alive and may liquidate it without prior notice to the successors.2

Before releasing the account the brokerage may require papers and inheritance or estate tax waivers, and may restrain or retain part of it. On a transfer-on-death account it may ask the beneficiaries for additional documents.2

State law on paying a balance without letters5 states

Florida

Permits a bank to pay up to $2,000 on an affidavitFla. Stat. § 735.303Verified Oct 3, 2026View source

Georgia

Permits a bank to pay up to $15,000 on an affidavitO.C.G.A. § 7-1-239Verified Oct 3, 2026View source

New York

Permits a bank to pay up to $30,000 on an affidavitN.Y. SCPA § 1310Verified Oct 3, 2026View source

Tennessee

Permits a bank to pay up to $15,000 on proof the institution acceptsT.C.A. § 45-2-708Verified Oct 3, 2026View sourceT.C.A. § 45-2-708

Permits a bank to pay up to $10,000 on proof the institution acceptsT.C.A. § 30-2-103(b)(2)Verified Oct 3, 2026View sourceT.C.A. § 30-2-103(b)(2)

Texas

Permits a bank to pay up to $5,000 on an order of the courtTex. Est. Code § 152.051Verified Oct 3, 2026View source

Accounts handled elsewhere3

RBC Securities, Inc.

Brokerage accounts (formerly City National Securities)3

Phone: 1-800-280-1464

Hours: 6:15 a.m. to 5:00 p.m. PT

National Financial Services, LLC

Clearing and custody of RBC Securities brokerage accounts2

RBC Rochdale, LLC

Investment management for wealth and trust portfolios3

Help City National offers survivors1

Estate administration services

City National can serve as executor or administrator when named in the will or appointed by the court, in any state. Its services include estate settlement, probate administration, conservatorships, testamentary trust administration, and income and estate tax returns.3

1-800-708-8881

What City National's agreement and guidance say3

Telling the institution

The deposit agreement says: "You agree to notify us at once in writing of the death or incapacity of an account owner or any Authorized Signer or of any designated beneficiary of your account."1

Until City National receives notice of the death, it "may continue to handle the account as if such person is alive and competent."1

What it does when notified

Once notified, City National "may place a hold on the account and refuse to accept deposits or permit withdrawals," and "may hold any funds in the account until we know the identity of the successor owner(s) of the account."1

Deposits after the death

If a deposit payable to the deceased owner, such as salary, pension, Social Security or Supplemental Security Income, is credited to the account and City National believes the payer is entitled to it back, the bank may debit the account and return it.1

If those funds were already withdrawn or transferred, the bank may debit any account of the person who received them, for the lesser of the withdrawal amount or the payment amount.1

Not in City National's published guidance2

  • A procedure for reporting a death
  • A claim form

Sources3

Download instructions for the whole estate

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.

1
Report the borrower's death by calling Mortgage Servicing at (800) 700-6901 or customer service at (800) 773-7100.
2
Give the deceased borrower's information:
  • Full legal name
  • Social Security number
  • Loan number
3
Submit a certified copy of the death certificate.
4
Ask Mortgage Servicing for the Successor in Interest documentation package.
5
Complete and return the Successor in Interest documentation with proof of your ownership interest in the property, such as a probated will, court order, deed or trust document.
6
Once confirmed, discuss the options with City National:
  • Continue making payments
  • Apply for loss mitigation
  • Assume the loan
  • Refinance
  • Pay off the balance

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID for the heir or personal representative
  • Completed Successor in Interest documentationObtained from Mortgage Servicing.
  • Proof of ownership interest in the propertyA probated will, court order, recorded deed or trust document.
  • Letters Testamentary or Letters of Administration, if the estate is going through probate
  • Marriage certificate, for a surviving spouse

Claims Contact

Phone: 1-800-700-6901

Mailing address: City National Bank, Mortgage Servicing, 555 S. Flower Street, Los Angeles, CA 90071

Forms City National issues1

Successor in Interest documentation package

Completed by the person claiming an ownership interest in the property. Sent by the institution on request.1

Federal law on calling a home loan after a death

These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source

  • A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source

A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source

Sources1

Download instructions for the whole estate

Varies by account type. Payable-on-death and joint accounts may transfer within days of the bank receiving the death certificate and ID.

City National's Investments & Trust Services can be reached by phone at 1-800-708-8881 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from City National primary sources (15 pages reviewed). How we research.

City National death claims support

Investments & Trust Services

General customer service

Brokerage accounts (RBC Securities)

1-800-280-14646:15 a.m.-5:00 p.m. PT

Mortgage and HELOC servicing (Successor in Interest)

Mailing address

City National Bank, 555 South Flower St., 20th Floor, Los Angeles, CA 90071, Attn.: Client Services Call Center
Verified Sep 2026

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