
What to do when a City National account holder dies
Report the death to City National's Investments & Trust Services at 1-800-708-8881
After an account holder at City National dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact City National's Investments & Trust Services at 1-800-708-8881 with the proper legal authority documents.
Deposit, investment & retirement accounts
The death claim process at City National works as follows:
Filing a claim
- Full legal name
- Account numbers
- Date of death
- Full legal name
- Account numbers
- Date of death
- The deceased account owner's full legal name and date of death
- Every City National account, CD and loan number you know of
- Your name, relationship to the deceased person, mailing address and daytime phone
- The capacity you act in: surviving joint owner, named POD/TOD beneficiary, successor trustee, or court-appointed executor or administrator
Required Documents
- Written notice of the deathThe deposit agreement requires it from the account owner's side.
- Certified death certificate
- Government-issued photo ID for the beneficiary, executor or representative
- Letters Testamentary or Letters of Administration, for estate and probate accountsThey establish the successor owner the bank holds the funds for.
- Trust instrument, portions of it, or a trustee certification, if the account was held in trust
- The estate's certified taxpayer identification number (EIN), if funds are to be paid into an estate account
- State inheritance or estate tax waiver, if the brokerage requires one to release a joint or transfer-on-death account
What happens to each kind of account7
- Account in one name
An account in one name with no beneficiary is settled through probate. The bank asks for Letters Testamentary or Letters of Administration so it can identify the successor owner.1
- Joint account with survivorship
The funds belong to the surviving owner or owners automatically. An account held in joint tenancy is presumed to carry right of survivorship unless the agreement says otherwise.1
- Joint account without survivorship
On a tenancy-in-common account the deceased owner's interest passes as part of the estate, under the will or by intestacy. The surviving owners are not entitled to that share by reason of the account ownership.1
A community property account does not pass automatically to the surviving spouse or registered domestic partner, because the deceased spouse or partner can leave that interest by will to someone else. City National requires the account agreement to say "Community Property" expressly.1
- Payable-on-death account
The beneficiary presents the death certificate and government-issued photo ID, and the assets transfer without probate into a new account in the beneficiary's name. Several beneficiaries are paid in equal shares unless the owner gave other written instructions before death.1
- Trust account
A "Bank Account Trust" (Totten trust) is an "in trust for" account with no written trust agreement. The balance is paid to the surviving named beneficiary only when the last trustee dies.1
- Certificate of deposit
City National "may permit one early withdrawal without a penalty following the death or court-declared incapacity of an account owner."1
- Investment account
The survivor on a joint brokerage account must "immediately give written notice." Until the brokerage and NFS have written notice of the death, they may keep operating the account as though the owner were alive and may liquidate it without prior notice to the successors.2
Before releasing the account the brokerage may require papers and inheritance or estate tax waivers, and may restrain or retain part of it. On a transfer-on-death account it may ask the beneficiaries for additional documents.2
State law on paying a balance without letters5 states
- Florida
Permits a bank to pay up to $2,000 on an affidavitFla. Stat. § 735.303Verified Oct 3, 2026View source
- Georgia
Permits a bank to pay up to $15,000 on an affidavitO.C.G.A. § 7-1-239Verified Oct 3, 2026View source
- New York
Permits a bank to pay up to $30,000 on an affidavitN.Y. SCPA § 1310Verified Oct 3, 2026View source
- Tennessee
Permits a bank to pay up to $15,000 on proof the institution acceptsT.C.A. § 45-2-708Verified Oct 3, 2026View sourceT.C.A. § 45-2-708
Permits a bank to pay up to $10,000 on proof the institution acceptsT.C.A. § 30-2-103(b)(2)Verified Oct 3, 2026View sourceT.C.A. § 30-2-103(b)(2)
- Texas
Permits a bank to pay up to $5,000 on an order of the courtTex. Est. Code § 152.051Verified Oct 3, 2026View source
Accounts handled elsewhere3
- RBC Securities, Inc.
Brokerage accounts (formerly City National Securities)3
Phone: 1-800-280-1464
Hours: 6:15 a.m. to 5:00 p.m. PT
- National Financial Services, LLC
Clearing and custody of RBC Securities brokerage accounts2
- RBC Rochdale, LLC
Investment management for wealth and trust portfolios3
Help City National offers survivors1
- Estate administration services
City National can serve as executor or administrator when named in the will or appointed by the court, in any state. Its services include estate settlement, probate administration, conservatorships, testamentary trust administration, and income and estate tax returns.3
What City National's agreement and guidance say3
- Telling the institution
The deposit agreement says: "You agree to notify us at once in writing of the death or incapacity of an account owner or any Authorized Signer or of any designated beneficiary of your account."1
Until City National receives notice of the death, it "may continue to handle the account as if such person is alive and competent."1
- What it does when notified
Once notified, City National "may place a hold on the account and refuse to accept deposits or permit withdrawals," and "may hold any funds in the account until we know the identity of the successor owner(s) of the account."1
- Deposits after the death
If a deposit payable to the deceased owner, such as salary, pension, Social Security or Supplemental Security Income, is credited to the account and City National believes the payer is entitled to it back, the bank may debit the account and return it.1
If those funds were already withdrawn or transferred, the bank may debit any account of the person who received them, for the lesser of the withdrawal amount or the payment amount.1
Not in City National's published guidance2
- A procedure for reporting a death
- A claim form
Sources3
- 1.Personal Deposit Account Disclosures (ID 66503E), Rev 04/2026
- 2.CNS Account Agreements and Disclosures (ID 66361), Rev 07/2025
- 3.Trust and Estate Services
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- Full legal name
- Social Security number
- Loan number
- Continue making payments
- Apply for loss mitigation
- Assume the loan
- Refinance
- Pay off the balance
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Completed Successor in Interest documentationObtained from Mortgage Servicing.
- Proof of ownership interest in the propertyA probated will, court order, recorded deed or trust document.
- Letters Testamentary or Letters of Administration, if the estate is going through probate
- Marriage certificate, for a surviving spouse
Claims Contact
Phone: 1-800-700-6901
Mailing address: City National Bank, Mortgage Servicing, 555 S. Flower Street, Los Angeles, CA 90071
Forms City National issues1
- Successor in Interest documentation package
Completed by the person claiming an ownership interest in the property. Sent by the institution on request.1
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Sources1
- Full legal name
- Social Security number
- Account number
- Pay off the outstanding balance
- Refinance
- Negotiate repayment terms
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Completed Successor in Interest documentationObtained from Servicing.
- Proof of ownership interest in the propertyFor example a probated will, court order, deed or trust document.
- Letters Testamentary or Letters of Administration, if the estate is going through probate
- Marriage certificate, for a surviving spouse
Claims Contact
Phone: 1-800-700-6901
Mailing address: City National Bank, Mortgage Servicing, 555 S. Flower Street, Los Angeles, CA 90071
Forms City National issues1
- Successor in Interest documentation package
Completed by the person claiming an ownership interest in the property. Sent by the institution on request.1
What happens to each kind of account1
- Loan
The line's draw period ends at the borrower's death, and no further draws can be made.1
Sources1
Varies by account type. Payable-on-death and joint accounts may transfer within days of the bank receiving the death certificate and ID.
City National's Investments & Trust Services can be reached by phone at 1-800-708-8881 for questions throughout the claims process.
Sources
Data sourced from City National primary sources (15 pages reviewed). How we research.
City National death claims support
Investments & Trust Services
Phone
Toll-free
General customer service
Brokerage accounts (RBC Securities)
Mortgage and HELOC servicing (Successor in Interest)
Mailing address
Website
Estate planning articles
Learn how to protect your City National accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.







