What to do when a Centennial Bank account holder dies
Contact Centennial Bank's Trust Services (Centennial Trust) — 3-step process, 8 required documents, and pod and joint accounts typically processed within a few business days of receiving all required documents; probate estates may take longer depending on court proceedings
Customer Service
Phone1-888-372-9788
Emailinfo@my100bank.com
Mailing Address
713 Harkrider, Conway, AR 72032
Telephone Banking (Automated)
Bill Pay Support
WebsiteLearn more→
Customer Service / Branch Banking
Phone1-888-372-9788
Emailinfo@my100bank.com
Mailing Address
713 Harkrider, Conway, AR 72032
Verified Apr 2026
When a Centennial Bank account holder passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Centennial Bank's Trust Services (Centennial Trust) (1-888-372-9788) to access and distribute the funds.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Centennial Bank. A certified death certificate is the primary document required to start any claim.
Deposit, investment & retirement accounts
Follow these steps to file a death claim with Centennial Bank:
Filing a claim
1
Contact Centennial Bank at 1-888-372-9788 to notify them of the account holder's death
2
Visit a branch with a certified copy of the death certificate and valid government-issued ID
3
Follow the process for your account type:
- For accounts with POD beneficiary: present death certificate and beneficiary ID to claim funds directly
- For joint accounts: provide death certificate and complete applicable account maintenance forms
- For IRA accounts: provide death certificate, complete IRA beneficiary claim forms, and select distribution method
- For trust accounts: provide trust documentation, death certificate, and ID for successor trustee
- For accounts without beneficiary: obtain probate documents (Letters Testamentary or Letters of Administration) or small estate affidavit if applicable
Required Documents
- Certified copy of the death certificate
- Valid government-issued photo ID for the beneficiary, executor, or successor trustee
- Account information for the deceased
- For POD accounts: beneficiary designation confirmation
- For IRA accounts: IRA beneficiary claim/distribution forms
- For trust accounts: trust agreement, successor trustee documentation
- For probate estates: Letters Testamentary or Letters of Administration from the court
- For small estates: state-specific small estate affidavit (if applicable under state law)
Branch visit is generally required to complete estate settlement proceedings. Centennial Bank operates in six states (AR, FL, TX, TN, AL, NY) with varying state laws on account succession and small estate thresholds. Contact 1-888-372-9788 for specific documentation requirements based on account type and state.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
1
Notify Centennial Bank of the borrower's death:
- Call 1-888-372-9788 or visit your local Centennial Bank branch
- Provide the deceased borrower's full legal name, loan number, and property address
- Submit a certified copy of the death certificate
2
Complete the Successor in Interest process:
- Request the Successor in Interest documentation from the bank
- Complete and return documentation with proof of ownership interest in the property
- Centennial Bank will review documentation and confirm Successor in Interest status
3
Once confirmed, discuss resolution options:
- Continue making payments on the existing loan
- Assume the loan
- Refinance the mortgage
- Pay off the remaining balance
4
Continue making monthly mortgage payments during the review process to avoid default
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Documentation proving ownership interest in the property (probated will, court order, deed, or trust document)
- Letters Testamentary or Letters of Administration (if going through probate)
- Marriage certificate (if surviving spouse)
Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3), Centennial Bank cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust.
How long the process takes at Centennial Bank: POD and joint accounts typically processed within a few business days of receiving all required documents; probate estates may take longer depending on court proceedings. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by Centennial Bank includes Certified copy of the death certificate, Valid government-issued photo ID for the beneficiary, executor, or successor trustee, and Account information for the deceased, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Visit any Centennial Bank branch or call 1-888-372-9788 to add a Payable on Death (POD) beneficiary to your checking, savings, money market, or CD account. You will need the beneficiary's full legal name, date of birth, Social Security Number, relationship, and mailing address. POD designations allow account funds to pass directly to your named beneficiary without going through probate.
The process depends on the account type. For accounts with a POD beneficiary designation, the named beneficiary can claim funds by visiting a branch with a certified death certificate and photo ID. For joint accounts with right of survivorship, the surviving owner retains access. For accounts without a beneficiary or survivorship designation, the estate representative must provide Letters Testamentary, Letters of Administration, or a small estate affidavit (where permitted by state law). Contact 1-888-372-9788 to begin the process.
Centennial Bank's Customer Service / Branch Banking can be reached by phone at 1-888-372-9788 and email at info@my100bank.com for questions throughout the claims process.
If the deceased held multiple Centennial Bank accounts, each may require a separate claim or have different documentation requirements. The Trust Services (Centennial Trust) can confirm which accounts require individual attention and which can be processed together.
Customer Service
Phone1-888-372-9788
Emailinfo@my100bank.com
Mailing Address
713 Harkrider, Conway, AR 72032
Telephone Banking (Automated)
Bill Pay Support
WebsiteLearn more→
Customer Service / Branch Banking
Phone1-888-372-9788
Emailinfo@my100bank.com
Mailing Address
713 Harkrider, Conway, AR 72032
Verified Apr 2026
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