What to do when a Centennial Bank account holder dies
Contact Centennial Bank's Centennial Bank Trust Department (Centennial Trust) — 7-step process, 8 required documents, and pod and joint accounts are typically released within a few business days once the branch has the certified death certificate and the claimant's id; accounts that need letters move at the speed of the probate court in the decedent's county.
Customer Care Center
Phone1-888-372-9788
Emailinfo@my100bank.com
Mailing Address
Centennial Bank, 713 Harkrider, Conway, AR 72032
Telephone Banking (Voice Response)
Bill Pay Support
Lost or Stolen Debit Card (domestic)
Lost or Stolen Consumer Credit Card
WebsiteLearn more→
Centennial Bank Trust Department (Centennial Trust)
Phone1-888-372-9788
Mailing Address
Centennial Bank Trust Department, 713 Harkrider, Conway, AR 72032
WebsiteLearn more→
Customer Care Center / branch estate settlement
Phone1-888-372-9788
Emailinfo@my100bank.com
Mailing Address
Centennial Bank, 713 Harkrider, Conway, AR 72032
WebsiteNotify online→
Verified Jul 2026
When a Centennial Bank account holder passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Centennial Bank's Centennial Bank Trust Department (Centennial Trust) (1-888-372-9788) to access and distribute the funds.
Centennial Bank provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Deposit, investment & retirement accounts
Follow these steps to file a death claim with Centennial Bank:
Filing a claim
1
Call the Customer Care Center at 1-888-372-9788 (Monday-Friday 7:00 a.m.-7:00 p.m. CT, Saturday 8:00 a.m.-2:00 p.m. CT) to report the death and ask which branch will handle the accounts
2
Ask Customer Care to place special instructions on the accounts -- the bank uses that same mechanism when a card or checkbook is lost or stolen, and it is how a decedent's debit card and checks stop being honored while the estate is settled
3
Take the core documents to the branch (Centennial settles estate accounts in person -- account changes are made at a location, not by phone or online):
- Certified copy of the death certificate
- Your government-issued photo ID
- The decedent's account numbers, if you have them
4
Settle by account type:
- POD beneficiary named: the beneficiary presents the death certificate and ID and the branch pays out the account directly
- Joint account with right of survivorship: the surviving owner presents the death certificate and the branch removes the decedent from the title
- No beneficiary and no survivor: bring Letters Testamentary or Letters of Administration, or -- for a qualifying small estate -- the state's small estate affidavit (Arkansas: Ark. Code § 28-41-101, 45 days after death, all property $100,000 or less net of encumbrances; Florida: Disposition Without Administration under Fla. Stat. § 735.301 or Summary Administration under § 735.201; Texas, Tennessee, Alabama, and New York each have their own affidavit or voluntary-administration route)
- IRA or HSA: the beneficiary completes the branch's IRA claim and distribution election forms; an inherited IRA moved to another custodian is charged the $50 outgoing trustee-to-trustee transfer fee on the Schedule of Fees
- Trust-titled account: the successor trustee presents the trust agreement or Certification of Trust showing the succession, plus the death certificate and ID
- Trust Department (Centennial Trust) account: the successor trustee or estate contact works with the trust officer and gets access through https://icp.infovisa.com/0315
5
Open an estate checking account at the branch once you have Letters, so estate receipts and bill payments run through the estate's own EIN rather than the decedent's account
6
Ask about a safe deposit box in the decedent's name -- boxes are rented at many branches, a deposit relationship is not required to have one, so a box can exist even where no account does
7
Request the statements and check images the probate inventory needs while you are at the branch -- the Schedule of Fees prices account research and reconciliation at $25.00 per hour, statement copies at $5.00 each, and check image copies at $2.00 each
Required Documents
- Certified copy of the death certificate
- Valid government-issued photo ID for the claimant (beneficiary, surviving joint owner, executor, administrator, or successor trustee)
- The decedent's account numbers, if available
- For accounts with no POD beneficiary and no surviving joint owner: Letters Testamentary or Letters of Administration
- For a qualifying small estate: the state's small estate affidavit (Arkansas: Ark. Code § 28-41-101; Florida: Fla. Stat. § 735.301 Disposition Without Administration)
- For IRA and HSA accounts: the branch's beneficiary claim and distribution election forms
- For trust-titled accounts: the trust agreement or Certification of Trust showing the successor trustee, plus the successor trustee's ID
- For the estate account: the estate's EIN and the Letters appointing you
Claims Contact
What to know at this institution
Centennial Bank settles decedent accounts through the branch. There is no published claims department, no downloadable claim form, and no online notification portal: the General Banking FAQ routes account changes to a branch, and the Customer Care Center (1-888-372-9788) is the intake point. Estate costs to plan for come straight off the published Schedule of Fees: account research and reconciliation $25.00 per hour, statement copies $5.00 each, check image copies $2.00 each, medallion signature guarantee $25.00 (customers only), outgoing trustee-to-trustee IRA transfer $50.00, garnishments and levies $150.00 each, and a $5.00 dormant-account fee that begins after 365 days without communication on a checking or money market account (730 days on savings and money market). Because the bank operates in Arkansas, Florida, Texas, Tennessee, Alabama, and New York, the non-probate route available to a claimant depends on the decedent's state -- Arkansas allows a distributee's affidavit 45 days after death for estates of $100,000 or less (Ark. Code § 28-41-101), while Florida has no successor affidavit at all and instead runs Disposition Without Administration (Fla. Stat. § 735.301) or Summary Administration (§ 735.201) through the court. The Centennial Bank Trust Department handles Estate Administration and Settlement and Guardianship and Conservator Administration for clients who name it, and its accounts are reached through https://icp.infovisa.com/0315.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
1
Notify Centennial Bank of the borrower's death:
- Call the Customer Care Center at 1-888-372-9788 or visit the local Centennial Bank branch that services the loan
- Provide the deceased borrower's full legal name, loan number, and property address
- Submit a certified copy of the death certificate
- Do not email loan or estate documents -- the bank's own contact form warns that email is not encrypted and should not carry a Social Security number, date of birth, or account number
2
Complete the Successor in Interest process:
- Request the Successor in Interest documentation from the bank
- Return the documentation with proof of your ownership interest in the property
- Centennial Bank reviews the documentation and confirms Successor in Interest status
3
Once confirmed, choose a resolution:
- Continue making payments on the existing loan
- Assume the loan
- Refinance the mortgage
- Pay off the remaining balance
4
Keep making the monthly payment during the review -- payments can be made through my100bank.lenderpayments.com so the loan does not fall behind while documents are in review
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Documentation proving ownership interest in the property (probated will, court order, deed, or trust document)
- Letters Testamentary or Letters of Administration (if going through probate)
- Marriage certificate (if surviving spouse)
Claims Contact
Phone: 1-888-372-9788
Centennial Bank, 713 Harkrider, Conway, AR 72032
What to know at this institution
Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3), Centennial Bank cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust. Payoff figures: the General Banking FAQ states that Customer Care representatives can give a one-day-only verbal payoff amount or connect the caller with the local lender -- a written payoff for a probate inventory comes from that lender.
Prepare your letter of instruction to Centennial Bank
Centennial Bank accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Centennial Bank's verified claims department, with the documents it requires enclosed.
Build your letter of instructionHow long the process takes at Centennial Bank: POD and joint accounts are typically released within a few business days once the branch has the certified death certificate and the claimant's ID; accounts that need Letters move at the speed of the probate court in the decedent's county. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by Centennial Bank includes Certified copy of the death certificate, Valid government-issued photo ID for the claimant (beneficiary, surviving joint owner, executor, administrator, or successor trustee), and The decedent's account numbers, if available, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
At a branch. Centennial Bank does not publish a downloadable POD form, and its General Banking FAQ routes account changes to a location -- the Customer Care Center (1-888-372-9788) can update an address, but the banker records the Payable on Death designation in person. Bring your photo ID and the beneficiary's full legal name, date of birth, Social Security number, relationship, and mailing address. The designation is recorded per account, so name it on each checking, savings, money market, and CD account you want it to cover. Do not send those details by email; the bank's own contact form warns that email is not encrypted and should not carry a Social Security number, date of birth, or account number.
A certified copy of the death certificate, your government-issued photo ID, and the decedent's account numbers if you have them. If the account has a POD beneficiary or a surviving joint owner, that is all the branch needs. If it does not, bring Letters Testamentary or Letters of Administration -- or, for a qualifying small estate, the affidavit your state allows. Because Centennial operates in six states, the route depends on where the decedent lived: Arkansas allows a distributee's affidavit 45 days after death when all property is $100,000 or less net of encumbrances (Ark. Code § 28-41-101), while Florida has no successor affidavit and instead runs Disposition Without Administration (Fla. Stat. § 735.301) or Summary Administration (§ 735.201) through the court. Call 1-888-372-9788 first to confirm which branch will handle the estate.
Centennial Bank's Customer Care Center / branch estate settlement can be reached by phone at 1-888-372-9788 and email at info@my100bank.com for questions throughout the claims process.
If the deceased held multiple Centennial Bank accounts, each may require a separate claim or have different documentation requirements. The Centennial Bank Trust Department (Centennial Trust) can confirm which accounts require individual attention and which can be processed together.
Sources
Data sourced from Centennial Bank primary sources (15 pages reviewed). How we research.
Customer Care Center
Phone1-888-372-9788
Emailinfo@my100bank.com
Mailing Address
Centennial Bank, 713 Harkrider, Conway, AR 72032
Telephone Banking (Voice Response)
Bill Pay Support
Lost or Stolen Debit Card (domestic)
Lost or Stolen Consumer Credit Card
WebsiteLearn more→
Centennial Bank Trust Department (Centennial Trust)
Phone1-888-372-9788
Mailing Address
Centennial Bank Trust Department, 713 Harkrider, Conway, AR 72032
WebsiteLearn more→
Customer Care Center / branch estate settlement
Phone1-888-372-9788
Emailinfo@my100bank.com
Mailing Address
Centennial Bank, 713 Harkrider, Conway, AR 72032
WebsiteNotify online→
Verified Jul 2026
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