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Cenlar

Mortgage Servicer · Nationwide

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Cenlar loans and your estate

A debt, not an asset: nothing to designate or retitle

Cenlar is now part of PennyMacAcquired

On February 11, 2026, Pennymac Financial Services announced a definitive agreement to acquire Cenlar's subservicing business (up to $740 billion in unpaid principal balance across roughly 2 million loans). The transaction is expected to close in the second half of 2026, subject to customary closing conditions including regulatory approvals; Cenlar surrenders its bank charter concurrently with closing, and the subserviced loans move onto Pennymac's servicing platform. Re-checked 2026-09-11: Pennymac's newsroom carries no closing announcement, so the deal remains pending and Cenlar is still the servicer. A servicing transfer does not change the terms of the mortgage, and the deceased-borrower and successor-in-interest rights described here are federal requirements that follow the loan to the new servicer.

The procedures on this page reflect Cenlar's accounts during the transition.PennyMac estate planning page →

Cenlar balances are a debt, not an asset. There is nothing to designate a beneficiary on and nothing to retitle into a trust: what the account holder owes at death becomes a claim against the estate, paid from estate assets before anything is distributed to heirs.

Estate planning around Cenlar means knowing the balance exists. An executor pays the estate's debts before its heirs, so an unlisted balance is what stalls an estate late — after distributions have already gone out. Relatives do not personally inherit the debt; a co-signer or joint account holder remains obligated on their own account.

When the account holder dies, the executor notifies Cenlar, obtains the balance owed as of the date of death, and resolves it through the estate's creditor process. The steps and required documents are on the death claim page.

Cenlar accounts carry no beneficiary designation, because there is nothing to leave: the balance is owed, not held. It is settled by the estate as a creditor claim rather than passed to anyone.

Trusts and Cenlar loans

Cenlar balances cannot be moved into a trust. Trust funding retitles what someone owns; a debt stays with the estate, which pays it before the trust or the heirs receive anything.

The steps below cover the property that secures a Cenlar loan, not the loan itself.

How a trust and the property securing a Cenlar loan fit together

1
Log in to the homeowner portal. The Cenlar-serviced path is /cenlarfsb/; a private-label loan uses the lender's own path shown on the statement.
2
Use the online chat, which Cenlar's contact page offers to logged-in homeowners, to send the recorded deed and the Certification of Trust with the loan number.
3
Send the insurance endorsement adding the trust as a named insured separately, by uploading it at www.mycoverageinfo.com.

Required Documents

  • Recorded deed transferring the home into the trust. A copy, not the original
  • Certification of Trust. Also called a trust abstract or affidavit of trust. The trust agreement pages naming the trust, its date and its trustees serve instead
  • Full trust agreement (where the servicer or the title company asks for it)
  • Mortgage loan number and property address
  • Homeowners insurance endorsement adding the trust as a named insured. Sent to the insurance intake at www.mycoverageinfo.com

What Cenlar says about trust accounts

Each section is Cenlar's own statement, with the document it comes from numbered under Sources.

What Cenlar says about trust accounts1

Whether a new account is opened

Cenlar services the loan and does not hold title. The note is not retitled: the mortgage stays in the borrower's name with the same terms and the same payment, and Cenlar is told of the deed transfer so it is on the loan file.1

Not in Cenlar's published guidance2

  • A procedure for holding an account in a trust
  • A trust account form

Sources2

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Cenlar primary sources (13 pages reviewed). How we research.

Download these Cenlar instructions

Download instructions for the whole estate

A printable PDF with the steps, required documents, and contact details — verified against Cenlar primary sources. Bring it to the branch or keep it beside the phone.

Cenlar estate support

Cenlar Homeowner Support (loan servicing)

Payoff statements (published as 877-7-PAYOFF)

1-877-772-963324 hours a day, 7 days a week

Mortgage assistance / hardship and loss mitigation

Insurance Processing Center

Disaster Recovery Team

Mailing address

Cenlar FSB, 425 Phillips Blvd., Ewing, NJ 08618. Because loans are subserviced under a private label, the servicing phone number and correspondence address printed on the monthly statement may differ from these corporate contacts and should be used when they appear. Homeowners manage the loan, use online chat, and pull payoff statements and 1098s at loanadministration.com. Cenlar's published homeowner line is 1-800-2Cenlar (1-800-223-6527); it publishes no customer-service hours and no separate estate or deceased-account line.

Estate requests go through general customer service.

Verified Sep 2026

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