What to do when a Broadview FCU account holder dies
Contact Broadview FCU — 4-step process, 6 required documents, and contact broadview at 800-727-3328 to begin; timeline depends on account types and completeness of documentation
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
TTY
Broadview Wealth Management
Broadview Insurance Agency
Debit Card Activation
Lost/Stolen Debit Card
Loss Mitigation
CSEA Member Support
WebsiteLearn more→
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
TTY
Broadview Wealth Management
Broadview Insurance Agency
Debit Card Activation
Lost/Stolen Debit Card
Loss Mitigation
CSEA Member Support
WebsiteLearn more→
Member Services
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
WebsiteNotify online→
Verified Apr 2026
After a Broadview FCU member dies, the Member Services manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Broadview FCU offers an online claims portal that makes the initial filing process more straightforward. Survivors can also initiate claims by phone or by mailing documentation directly.
Death claim process
Here is the step-by-step death claim process at Broadview FCU:
Filing a claim
1
Notify Broadview by calling 800-727-3328 or visiting any branch location
2
Provide a certified copy of the death certificate
3
Follow the appropriate settlement path based on account type:
- Joint accounts with right of survivorship: surviving owner retains access; Broadview may recommend closing the account and opening a new one under the survivor's name for IRS reporting purposes
- POD beneficiary accounts: named beneficiaries present the death certificate and government-issued photo ID to claim funds
- Estate accounts without beneficiary designation: personal representative provides Letters Testamentary or Letters of Administration from Surrogate's Court and completes estate claim forms
- Trust accounts: successor trustee provides death certificate, trust agreement, and successor trustee identification to assume control of the trust account
- IRA accounts: beneficiaries complete IRA beneficiary distribution election forms through the Superior IRA program
4
Close accounts under the deceased member's Social Security number promptly to avoid IRS reporting complications
Required Documents
- Certified death certificate
- Government-issued photo ID for claimant (beneficiary, executor, or successor trustee)
- Letters Testamentary or Letters of Administration from Surrogate's Court (for estate claims)
- Trust agreement and successor trustee identification (for trust accounts)
- IRA beneficiary distribution election forms (for IRA accounts)
- Small estate affidavit (if estate qualifies under New York Surrogate's Court Procedure Act)
Call 800-727-3328 or visit any branch to notify Broadview of a member's death. A member services representative will provide a specific list of required documents based on the account types held. New York law requires certified copies of death certificates. For mortgage accounts, contact Broadview directly for payoff or assumption procedures. Credit card authorized users must destroy or return cards. Accounts continue reporting to the IRS under the decedent's Social Security number until closed.
Expected timelines at Broadview FCU: Contact Broadview at 800-727-3328 to begin; timeline depends on account types and completeness of documentation. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Broadview FCU requires several documents to process a claim, including Certified death certificate, Government-issued photo ID for claimant (beneficiary, executor, or successor trustee), and Letters Testamentary or Letters of Administration from Surrogate's Court (for estate claims), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Visit any Broadview branch with government-issued photo ID or call 800-727-3328 to request a POD beneficiary designation form. Provide each beneficiary's full legal name, date of birth, Social Security number, and relationship to the account holder. All account holders must sign the form. POD designations are available on personal deposit accounts including checking, savings, money market, and certificates. Business accounts, youth accounts, and young adult accounts are not eligible for POD beneficiary designation.
Broadview FCU's Member Services can be reached by phone at 1-800-727-3328 for questions throughout the claims process.
When the deceased had multiple Broadview FCU accounts, some may need separate claims while others can be handled together. The Member Services can clarify what's needed for each account type.
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
TTY
Broadview Wealth Management
Broadview Insurance Agency
Debit Card Activation
Lost/Stolen Debit Card
Loss Mitigation
CSEA Member Support
WebsiteLearn more→
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
TTY
Broadview Wealth Management
Broadview Insurance Agency
Debit Card Activation
Lost/Stolen Debit Card
Loss Mitigation
CSEA Member Support
WebsiteLearn more→
Member Services
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
WebsiteNotify online→
Verified Apr 2026
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