What to do when a Broadview FCU account holder dies
Contact Broadview FCU — 5-step process, 7 required documents, and contact broadview at 800-727-3328 to begin; pod and joint-survivor releases are typically completed once the death certificate and id are presented, while full-probate estate releases wait on letters from surrogate's court
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
TTY
Broadview Wealth Management
Broadview Insurance Agency
Debit Card Activation
Lost/Stolen Debit Card
Loss Mitigation
CSEA Member Support
WebsiteLearn more→
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
TTY
Broadview Wealth Management
Broadview Insurance Agency
Debit Card Activation
Lost/Stolen Debit Card
Loss Mitigation
CSEA Member Support
WebsiteLearn more→
Member Services
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
WebsiteNotify online→
Verified Jul 2026
After a Broadview FCU member dies, the Member Services manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Begin by calling Broadview FCU at 1-800-727-3328. You will need the deceased's full name, account numbers, and a certified death certificate to get the process started.
Death claim process
Here is the step-by-step death claim process at Broadview FCU:
Filing a claim
1
Notify Broadview by calling 800-727-3328 or visiting any branch location; deposit estate matters are handled by Member Services at the branch, not by a separate central claims unit
2
Provide a certified copy of the death certificate (New York requires certified copies, obtained from the local registrar or the New York State Department of Health)
3
Follow the appropriate settlement path based on how each account is titled (the account agreement, not the will, controls how a deposit account passes):
- Joint accounts with right of survivorship: under the Member Benefits Guide, sums in joint accounts are owned jointly with right of survivorship, and payment to a surviving owner is presumed valid and releases Broadview from liability absent gross negligence; Broadview may recommend closing the account and opening a new one under the survivor's SSN for IRS reporting
- POD (Payable on Death) beneficiary accounts: named beneficiaries present the death certificate and government-issued photo ID to claim funds outside probate
- Estate accounts without beneficiary designation: the personal representative provides Letters Testamentary or Letters of Administration from Surrogate's Court, plus the estate's IRS EIN Assignment Letter, and opens an Estate Account (Broadview specialty account) to collect the funds
- Small New York estates: where the decedent's personal property is $50,000 or less, a voluntary administrator appointed under SCPA Article 13 may present the Surrogate's Court certificate of voluntary administration in place of full Letters
- Trust accounts: the successor trustee provides the death certificate, the trust agreement (or a certification of trust), and successor-trustee identification to assume control of the trust account
- IRA accounts: beneficiaries complete IRA beneficiary distribution election forms through the Superior IRA program (a deposit-account POD does not govern an IRA)
4
Understand that Broadview's right of offset takes priority over a POD beneficiary: the Member Benefits Guide states the credit union's offset right "will take priority over any third-party claim to your account and over the rights of others claiming an interest in your account, such as pay-on-death beneficiaries," so an outstanding Broadview loan balance may be collected from the account before funds are released
5
Close accounts under the deceased member's Social Security number promptly to avoid IRS reporting complications
Required Documents
- Certified death certificate (New York requires a certified copy)
- Government-issued photo ID for claimant (beneficiary, executor, or successor trustee)
- Letters Testamentary or Letters of Administration from Surrogate's Court (for estate claims)
- IRS EIN Assignment Letter for the estate (to open a Broadview Estate Account)
- Trust agreement or certification of trust plus successor trustee identification (for trust accounts)
- IRA beneficiary distribution election forms through Superior IRA (for IRA accounts)
- Surrogate's Court certificate of voluntary administration (small New York estate, personal property $50,000 or less under SCPA Article 13)
What to know at this institution
Call 800-727-3328 or visit any branch to notify Broadview of a member's death; a member services representative provides the specific document list based on the account types held. Broadview is governed by New York law (Member Benefits Guide, Governing Law clause) and requires certified copies of death certificates. For a small New York estate (personal property $50,000 or less, exclusive of EPTL 5-3.1(a) set-off property), a voluntary administrator under SCPA Article 13 (§ 1301) can settle the deposit account without full administration. Broadview's statutory/contractual right of offset takes priority over pay-on-death beneficiaries, so a Broadview loan or negative balance may be satisfied from the deposit before payout. For mortgage accounts, contact Broadview directly for payoff or assumption procedures; the estate remains liable for the balance. Credit card authorized-user cards are canceled on the primary cardholder's death and must be destroyed or returned. Accounts continue reporting to the IRS under the decedent's Social Security number until closed.
Expected timelines at Broadview FCU: Contact Broadview at 800-727-3328 to begin; POD and joint-survivor releases are typically completed once the death certificate and ID are presented, while full-probate estate releases wait on Letters from Surrogate's Court. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Broadview FCU requires several documents to process a claim, including Certified death certificate (New York requires a certified copy), Government-issued photo ID for claimant (beneficiary, executor, or successor trustee), and Letters Testamentary or Letters of Administration from Surrogate's Court (for estate claims), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Per the Broadview specialty accounts page, an Estate Account requires the membership application, valid ID for all signers, Letters Testamentary or Letters of Administration (from New York Surrogate's Court or the equivalent in PA/CT), and the IRS EIN Assignment Letter for the estate. The personal representative should bring originals to a branch. Call 800-727-3328 to confirm any additional items before the visit.
Broadview FCU's Member Services can be reached by phone at 1-800-727-3328 for questions throughout the claims process.
When the deceased had multiple Broadview FCU accounts, some may need separate claims while others can be handled together. The Member Services can clarify what's needed for each account type.
Sources
Data sourced from Broadview FCU primary sources (19 pages reviewed). How we research.
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
TTY
Broadview Wealth Management
Broadview Insurance Agency
Debit Card Activation
Lost/Stolen Debit Card
Loss Mitigation
CSEA Member Support
WebsiteLearn more→
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
TTY
Broadview Wealth Management
Broadview Insurance Agency
Debit Card Activation
Lost/Stolen Debit Card
Loss Mitigation
CSEA Member Support
WebsiteLearn more→
Member Services
Phone1-800-727-3328
Mailing Address
Broadview FCU, 700 Patroon Creek Blvd., Albany, NY 12206
WebsiteNotify online→
Verified Jul 2026
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