Estate planning articles
Learn how to protect your Bitstamp accounts and other assets with trusts, beneficiary designations, and estate planning documents.
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Contact Bitstamp — 7-step process, 6 required documents, and varies; no published timeline. expect several weeks to months depending on documentation and review.
Customer Support
Customer Support
Customer Support (Estate Inquiries)
When a Bitstamp account holder passes away, the next step depends on how the investment accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Bitstamp's Customer Support (Estate Inquiries) (1-800-712-5702) to access and distribute the funds.
The claim process can be initiated by phone at 1-800-712-5702 or by sending documentation to support@bitstamp.net. Have the account holder's full name, account numbers, and a certified death certificate available when making initial contact.
Follow these steps to file a death claim with Bitstamp:
Bitstamp does not have a publicly documented formal death claim process. The exchange requires valid legal documentation establishing the claimant's authority before releasing any account information or assets. Access to the deceased's account credentials (username, password, 2FA) does not authorize access by heirs -- proper legal documentation is required. Because Bitstamp accounts do not support beneficiary designations, assets in a Bitstamp account will typically need to go through probate unless held in a trust-titled corporate account. After the Robinhood acquisition (June 2025), the death claim process may evolve; contact support for the most current procedures.
Expected timelines at Bitstamp: Varies; no published timeline. Expect several weeks to months depending on documentation and review. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by Bitstamp includes Certified death certificate, Government-issued photo ID of the executor or administrator, and Letters Testamentary or Letters of Administration, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
No. Bitstamp does not offer beneficiary designations (TOD, POD, or similar) on any account type. Cryptocurrency exchange accounts generally do not support these features. If the account holder dies, assets must be claimed through the estate settlement or probate process with proper legal documentation.
Contact Bitstamp at support@bitstamp.net and notify them of the account holder's death. You will need to provide a certified death certificate, Letters Testamentary or Letters of Administration from the probate court, and your government-issued ID. Bitstamp will review the documentation before granting the executor access to the account or releasing assets.
No. Bitstamp does not support joint accounts. Each Bitstamp account is associated with a single individual or corporate entity. For estate planning purposes, this means the account holder should consider how their crypto holdings will be accessible after death. Since Bitstamp does not support beneficiary designations or joint ownership, assets in a personal Bitstamp account will typically require probate to transfer. A trust entity may be able to open a corporate account to avoid this issue.
Bitstamp's Customer Support (Estate Inquiries) can be reached by phone at 1-800-712-5702 and email at support@bitstamp.net for questions throughout the claims process.
If the deceased held multiple Bitstamp investment accounts, each may require a separate claim or have different documentation requirements. The Customer Support (Estate Inquiries) can confirm which accounts require individual attention and which can be processed together.
Customer Support
Customer Support
Customer Support (Estate Inquiries)
Learn how to protect your Bitstamp accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your Bitstamp accounts and other assets with trusts, beneficiary designations, and estate planning documents.
