
What to do when an Axos account holder dies
Report the death to Axos' Death Claims / Estate Services at 1-888-502-2967
After an account holder at Axos dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Axos' Death Claims / Estate Services at 1-888-502-2967 with the proper legal authority documents.
Deposit, investment & retirement accounts
To file a claim after an account holder's death, here is what Axos requires:
Filing a claim
- Payable-on-death deposit account: the beneficiary sends a certified death certificate and government-issued ID
- Trust-titled deposit account: the successor trustee sends the trust documentation and ID
- Axos Invest TOD brokerage account: the beneficiary notifies Axos Advisor Services and sends the death certificate, a beneficiary affidavit, any required tax waiver, and Form W-8 if not a U.S. person
- Axos Invest IRA or qualified plan: each beneficiary sends a Beneficiary Distribution Request, and opens an inherited IRA with the Inherited IRA (or Inherited Roth IRA) Adoption Agreement
- Account with no POD, TOD or trust designation: the estate representative sends Letters Testamentary or Letters of Administration
- Beneficiary Distribution Request, for retirement accounts
- Certification of Trusts, where a trust is the beneficiary
- Inherited IRA Adoption Agreement, to open the receiving account
- Deposit accounts: 1-888-502-2967 (24/7 except Thanksgiving Day and Christmas Day)
- Premier Banking clients: 1-888-296-5646
- Mortgage, HELOC, personal loan or auto loan: 1-866-923-7112 (8 AM-5 PM PT, Monday-Friday)
- For overnight or courier delivery: Axos Bank, Attn: (Department/Staff Name), 4350 La Jolla Village Drive, Suite 140, San Diego, CA 92122
- Axos asks that USPS Overnight or Express Mail not be sent to the PO Box
Required Documents
- Certified copy of the death certificate
- Government-issued ID for the beneficiary, successor trustee or estate representative
- Written notice of the deathAxos may act on instructions given before the death until it receives written notice.
- Trust documents and an Axos Certification of Trusts, where a trust owns the account or is the named TOD or IRA beneficiary
- Letters Testamentary or Letters of Administration, where probate is required
- Letters Testamentary with a visible court seal, when an estate is the beneficial owner of an inherited IRAThe matrix asks for "Letters of Testamentary with visible court seal".
- Small estate affidavit, if the estate qualifies under state law
- Beneficiary affidavit, for an Axos Invest brokerage TOD claimStates that the signer is a beneficiary, the owners have died, each beneficiary is alive and no dispute exists; lists each beneficiary's name, address and tax ID; and agrees to indemnify Axos Advisor Services.
- Proof of death of any beneficiary who died before the owner, for an Axos Invest brokerage TOD claim
- State inheritance tax waiver, where applicable law requires one
- IRS Form W-8, for any beneficiary who is not a U.S. person
- English translation, for any document whose original is in another language
Forms Axos issues3
- Beneficiary Distribution Request
Completed by each beneficiary of an Axos Invest IRA or qualified plan. Available to download.1, 2
- Certification of Trusts
Completed by the trustee, where a trust is the beneficiary. Available to download.2
- Inherited IRA Adoption Agreement (or Inherited Roth IRA Adoption Agreement)
Completed by a beneficiary opening an inherited IRA to receive the assets. Available to download.2
What happens to each kind of account3
- Payable-on-death account
Funds are payable only after the death of all owners. The beneficiary provides a certified death certificate and government-issued ID.3
A predeceased beneficiary's share goes to the surviving beneficiaries, not to that beneficiary's own heirs. Payment under the designation discharges Axos unless it was served with a court order or other legal process before paying.4
- Investment account
The TOD Agreement says transfer "will begin as soon as practicable after the Date of Death."5
Each beneficiary must come forward. Axos Advisor Services has no obligation to locate a beneficiary, spouse, heir or personal representative, to tell anyone of a transfer, or to verify what a claimant submits.3
Axos Advisor Services may require a beneficiary to open an account, or identify an existing one, to receive the assets. It may require a certification of beneficiary identity from the estate's personal representative.3
- IRA
Each Beneficiary Distribution Request carries one set of instructions and cannot move assets to another custodian; use the receiving custodian's transfer form. A direct rollover to an employer plan is available to spouse beneficiaries only.1
The form always needs a client signature for a rollover, a check to an address other than the address of record, a payment to someone other than the account owner, and distributions over $250,000 by ACH or $1,000,000 by internal transfer, wire or check to the address of record.1
Accounts handled elsewhere1
- Axos Advisor Services
Axos Invest brokerage TOD claims3
What Axos's agreement and guidance say10
- Telling the institution
The agreement asks you to notify Axos promptly when any owner or authorized signer dies. Until it receives notice, Axos may act as if all owners are alive and competent.4
Axos may act on instructions given before the death unless it receives written notice of the death before honoring them.4
- What it does when notified
On notice of a death, Axos may place a hold on the account, refuse deposits and withdrawals, and hold the funds "until we know the identity of the successor".4
- Deposits after the death
If a salary, pension, Social Security or Supplemental Security Income payment to the deceased owner is credited after the date of death, Axos may debit the account and return it to the payer.4
- Powers of attorney
An agent's authority ends at the principal's death, and the agreement requires the agent to notify Axos in writing.4
- Disputes between claimants
Axos Advisor Services will not transfer anything while a dispute over entitlement is unresolved, and may hold assets in TOD registry form pending any legal or tax matter.3
- Indemnity a claimant may have to give
Axos Advisor Services may require an indemnification agreement from a beneficiary.3
- Debts owed to the institution
TOD transfers are reduced by any margin or other debt balance owed.3
- Fees
A $225 TOD Distribution fee applies to brokerage TOD transfers.6
Termination, check, overnight and wire fees on a retirement claim are deducted from the account balance.1
- Which state governs the account
The TOD Agreement is governed by Nebraska law. It warns of an "ineffectual transfer": a beneficiary who receives assets may have to account to the personal representative where the estate cannot pay claims, allowances, taxes and administration expenses.5
- How proceeds are paid
Mailed distribution checks take about 10 business days to arrive, and in-kind security certificates four to six weeks.3
Sources6
- 1.Beneficiary Distribution Request, rev. 07/2025
- 2.Axos Advisor Services Forms and Applications
- 3.Contact Us
- 4.Personal Deposit Account Agreement, effective June 25, 2026
- 5.TOD Agreement
- 6.Self-Directed Trading Fee Schedule
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- The deceased borrower's full legal name, Social Security number and loan number
- A certified copy of the death certificate
- Continue making payments on the existing loan
- A repayment agreement to cure arrears over time
- Full reinstatement
- Apply for loan assumption or refinance
- Pay off the balance: request a payoff quote by secure message; payoffs are generally ready within 7 calendar days
- Short sale or deed-in-lieu if the property will not be kept
- Mail payments to Axos Bank Loan Payments, P.O. Box 80471, City of Industry, CA 91716-8471
- Send a payoff by overnight delivery to Axos Bank, ATTN: Payments and Billing/Loan Servicing, 9205 W. Russell Road, Suite 400, Las Vegas, NV 89148
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Documents proving an ownership interest in the propertyA probated will, court order, recorded deed, or trust document.
- Letters Testamentary or Letters of Administration, if the estate is going through probate
- Marriage certificate, for a surviving spouse
- Hardship letter and financial worksheet, only when asking the Portfolio Management team for loss mitigation
Claims Contact
Phone: 1-866-923-7112
Hours: Monday-Friday 8:00 AM-5:00 PM PT
Mailing address: Axos Bank Loan Payments, P.O. Box 80471, City of Industry, CA 91716-8471
What happens to each kind of account1
- Loan
A successor who wants to move the property into a trust rather than sell it goes through Axos's trust-vesting review: preapproval before closing, a notarized trust agreement, and a $350 trust review fee.1
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Sources1
- The deceased borrower's full legal name, Social Security number and account number
- A certified copy of the death certificate
- Pay off the outstanding balance
- Refinance the debt
- Negotiate repayment terms with Portfolio Management at 1-877-764-9998
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Documents proving an ownership interest in the propertyA probated will, court order, deed, or trust document.
- Letters Testamentary or Letters of Administration, if the estate is going through probate
- Marriage certificate, for a surviving spouse
Claims Contact
Phone: 1-866-923-7112
Hours: Monday-Friday 8:00 AM-5:00 PM PT
Mailing address: Axos Bank Loan Payments, P.O. Box 80471, City of Industry, CA 91716-8471
What happens to each kind of account1
- Loan
The draw period ends at the borrower's death and no further draws can be made.1
Sources1
Axos' Death Claims / Estate Services can be reached by phone at 1-888-502-2967 for questions throughout the claims process.
Sources
Data sourced from Axos primary sources (36 pages reviewed). How we research.
Axos death claims support
Death Claims / Estate Services
Phone
Loan Servicing Death Claims
Portfolio Management
Premier Banking clients
Hours
Mailing address
Website
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