What to do when a Assurity account holder dies
Contact Assurity — 5-step process, 5 required documents, and claims processing time varies based on documentation completeness and policy review. contact assurity claims for current timelines. delays may occur if the policy is within the contestability period, documentation is incomplete, or circumstances of death require further investigation.
Customer Connections
Fax1-888-255-2060
Mailing Address
Assurity Life Insurance Company, P.O. Box 82533, Lincoln, NE 68501-2533
WebsiteLearn more→
Customer Connections
Fax1-888-255-2060
Mailing Address
Assurity Life Insurance Company, P.O. Box 82533, Lincoln, NE 68501-2533
WebsiteLearn more→
Claims Department
Fax1-800-869-0368
Mailing Address
Assurity Life Insurance Company, P.O. Box 82533, Lincoln, NE 68501-2533
Claims Forms Line
Verified Apr 2026
A death claim on a Assurity policy is filed through the Claims Department (1-800-869-0355 ext. 4484). Because insurance proceeds pass directly to named beneficiaries, this process is separate from probate. The required documentation and timeline vary by policy type.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Assurity. A certified death certificate is the primary document required to start any claim.
Death claim process
To file a claim after an account holder's death, here is what Assurity requires:
Filing a claim
1
Gather required documentation:
- Locate the Assurity policy documents and note the policy number
- Obtain multiple certified copies of the death certificate from the local vital records office
2
Report the death to Assurity:
- Call Assurity Claims at 800-869-0355, Ext. 4484
- Or call 844-401-7585 to obtain the necessary claim forms
3
Upon confirmation of beneficiary designations, the beneficiary will be advised of required forms and supporting documentation
4
Complete and submit the claim:
- Complete the Death Benefit Claim form
- Submit a certified death certificate with the claim
- Provide any additional documentation requested by the claims department
5
Submit completed forms by fax to 800-869-0368, by secure email, or by mail to: Assurity Life Insurance Company, P.O. Box 82533, Lincoln, NE 68501-2533
Required Documents
- Completed Death Benefit Claim form
- Certified death certificate
- Government-issued photo ID for the beneficiary
- Policy number and deceased's information
- Trust documents and trustee ID (if a trust is the beneficiary)
Notification of death can be reported by calling Assurity Claims at 800-869-0355, Ext. 4484. You can also call 844-401-7585 to obtain the necessary claim forms. The Death Benefit Claim form is available at assurity.com/forms/claims/DeathBenefit.pdf. Supplemental health and wellness claims can be submitted online through MyAssurity at myassurity.login.accounts.assurity.com. For death benefit claims questions, email claimsinfo@assurity.com.
How long the process takes at Assurity: Claims processing time varies based on documentation completeness and policy review. Contact Assurity Claims for current timelines. Delays may occur if the policy is within the contestability period, documentation is incomplete, or circumstances of death require further investigation. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by Assurity includes Completed Death Benefit Claim form, Certified death certificate, and Government-issued photo ID for the beneficiary, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Yes. An ILIT can own an Assurity life insurance policy, removing the death benefit from the grantor's taxable estate. Use the Transfer of Ownership form (available at assurity.com/forms/TransferofOwnership.pdf) to transfer an existing policy to an ILIT, subject to a three-year lookback rule under IRC Section 2035. The trust can also own a new policy from inception. Once transferred, the grantor permanently relinquishes control. Assurity does not establish ILITs; work with an estate attorney to set one up. Contact Customer Connections at 800-869-0355, Ext. 4279 for the Transfer of Ownership form.
Whole Life Protect+ is designed to maximize the death benefit at an affordable cost, while Whole Life Perform+ is focused on cash value accumulation. Both offer built-in living benefits (allowing acceleration of a portion of the death benefit for chronic, critical, or terminal illness), multiple payment options (10-pay, 20-pay, pay to age 65, pay to age 100), and can be customized with 11 optional riders. Both products are eligible for accelerated underwriting up to $1,000,000.
Life Protect+ is Assurity's simplified-issue term life insurance product offering coverage from $25,000 up to $1,000,000 with instant decisions, no medical exams, and no health license required. It includes two optional riders: a Critical Illness Benefit Rider ($10,000 to $100,000) and a Monthly Disability Income Rider ($300 to $3,000 per month). Benefits paid from these riders do not reduce the death benefit. The term policy and riders can be converted to permanent coverage without additional underwriting.
Call Assurity Claims at 800-869-0355, Ext. 4484, or call 844-401-7585 to obtain claim forms. You can also download the Death Benefit Claim form at assurity.com/forms/claims/DeathBenefit.pdf. You will need to provide the policy number, deceased's information, and a certified death certificate. Submit completed forms by fax to 800-869-0368, by secure email, or by mail to Assurity Life Insurance Company, P.O. Box 82533, Lincoln, NE 68501-2533. Upon confirmation of beneficiary designations, the beneficiary will be advised of any additional required forms and supporting documentation.
Assurity's Claims Department can be reached by phone at 1-800-869-0355 ext. 4484, email at claimsinfo@assurity.com, and fax at 1-800-869-0368 for questions throughout the claims process.
Multiple Assurity policies may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Claims Department to confirm what applies.
Customer Connections
Fax1-888-255-2060
Mailing Address
Assurity Life Insurance Company, P.O. Box 82533, Lincoln, NE 68501-2533
WebsiteLearn more→
Customer Connections
Fax1-888-255-2060
Mailing Address
Assurity Life Insurance Company, P.O. Box 82533, Lincoln, NE 68501-2533
WebsiteLearn more→
Claims Department
Fax1-800-869-0368
Mailing Address
Assurity Life Insurance Company, P.O. Box 82533, Lincoln, NE 68501-2533
Claims Forms Line
Verified Apr 2026
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