What to do when a Arrowhead CU account holder dies
Contact Arrowhead CU — 5-step process, 7 required documents, and 5-10 business days after all documentation is received, though complex estates may take longer
Phone1-800-743-7228
Emailinfo@arrowheadcu.org
Fax(909) 383-7302
Mailing Address
Arrowhead Credit Union, P.O. Box 4100, Rancho Cucamonga, CA 91729
Visa Debit Card/Fraud
Lending Fax (Payoff Requests/Real Estate)
Shared Branching Customer Service
WebsiteLearn more→
Phone1-800-743-7228
Emailinfo@arrowheadcu.org
Fax(909) 383-7302
Mailing Address
Arrowhead Credit Union, P.O. Box 4100, Rancho Cucamonga, CA 91729
Visa Debit Card/Fraud
Lending Fax (Payoff Requests/Real Estate)
Shared Branching Customer Service
WebsiteLearn more→
Phone1-800-743-7228
Fax(909) 383-7302
Mailing Address
Arrowhead Credit Union, P.O. Box 4100, Rancho Cucamonga, CA 91729
WebsiteNotify online→
Verified Apr 2026
The estate services team at Arrowhead CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.
Death claims at Arrowhead CU can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Deposit, investment & retirement accounts
Here is the step-by-step death claim process at Arrowhead CU:
Filing a claim
1
Notify Arrowhead Credit Union of the account holder's death by visiting a local branch or calling (800) 743-7228
2
Gather required documentation:
- Certified copy of the death certificate
- Valid government-issued photo ID for the claimant
3
Choose the appropriate settlement path:
- For accounts with POD beneficiary: provide the death certificate and beneficiary ID to claim funds directly
- For joint accounts with right of survivorship: provide the death certificate; surviving owner retains access to the account
- For accounts without beneficiary or survivorship: obtain Letters Testamentary, Letters of Administration, or a Small Estate Affidavit from the court and provide along with the executor or administrator's ID
4
If needed, open an estate account at an Arrowhead Credit Union branch to manage estate proceeds and pay bills
5
Arrowhead Credit Union will review submitted documentation and process the claim
Required Documents
- Certified copy of the death certificate
- Valid government-issued photo ID for the claimant (beneficiary, executor, or administrator)
- Account information for the deceased (account numbers if available)
- For accounts without beneficiary: Letters Testamentary or Letters of Administration from the court
- For small estates: Small Estate Affidavit as permitted under California Probate Code §13100-13116
- For trust accounts: trust documentation including successor trustee provisions and trustee ID
- For IRA accounts: IRA beneficiary claim forms and applicable distribution election forms
Visiting a local branch is the most direct way to initiate the estate settlement process. An Arrowhead Credit Union branch representative can help open an estate account if needed to manage proceeds and pay estate obligations. California is a community property state, so specific state laws may affect the disposition of jointly held or community property assets.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
1
Notify Arrowhead Credit Union of the borrower's death by calling (800) 743-7228 or visiting a local branch
2
Provide initial information:
- Deceased borrower's full legal name, Social Security number, and loan number
- Certified copy of the death certificate
3
Request the Successor in Interest documentation package from the mortgage servicing department
4
Complete and return the Successor in Interest form with supporting documentation proving your ownership interest in the property (e.g., probated will, court order, deed, or trust document)
5
Arrowhead Credit Union will review your documentation and confirm your status as a Successor in Interest
6
Once confirmed, choose from available options:
- Continue making payments on the existing loan
- Assume the loan
- Refinance in your own name
- Pay off the remaining balance
7
Continue making monthly mortgage payments during the review process to avoid default
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Completed Successor in Interest form (obtained from mortgage servicing department)
- Documentation proving ownership interest in the property: probated will, court order, recorded deed, or trust document showing you as successor trustee or beneficiary
- Letters Testamentary or Letters of Administration (if going through probate)
- Marriage certificate (if surviving spouse)
Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. § 1701j-3), Arrowhead Credit Union cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust. FHA, VA, and Super Jumbo Loans are serviced through a non-affiliated mortgage provider; contact Arrowhead for the appropriate servicing department.
Expected timelines at Arrowhead CU: 5-10 business days after all documentation is received, though complex estates may take longer. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Arrowhead CU requires several documents to process a claim, including Certified copy of the death certificate, Valid government-issued photo ID for the claimant (beneficiary, executor, or administrator), and Account information for the deceased (account numbers if available), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
When an account holder with a POD (Payable on Death) designation dies, the named beneficiary can claim the account funds by visiting an Arrowhead Credit Union branch with a certified copy of the death certificate and a valid government-issued photo ID. POD accounts bypass the probate process and pass directly to the named beneficiary.
Notify Arrowhead Credit Union by calling (800) 743-7228 or visiting a branch. Under the federal Garn-St. Germain Act, the credit union cannot accelerate the loan when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust. Heirs should request the Successor in Interest documentation package and continue making monthly payments during the review process. Once confirmed as a Successor in Interest, options include continuing payments, assuming the loan, refinancing, or paying off the balance.
Arrowhead CU's estate services team can be reached by phone at 1-800-743-7228 and fax at (909) 383-7302 for questions throughout the claims process.
Multiple Arrowhead CU accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the estate services team to confirm what applies.
Phone1-800-743-7228
Emailinfo@arrowheadcu.org
Fax(909) 383-7302
Mailing Address
Arrowhead Credit Union, P.O. Box 4100, Rancho Cucamonga, CA 91729
Visa Debit Card/Fraud
Lending Fax (Payoff Requests/Real Estate)
Shared Branching Customer Service
WebsiteLearn more→
Phone1-800-743-7228
Emailinfo@arrowheadcu.org
Fax(909) 383-7302
Mailing Address
Arrowhead Credit Union, P.O. Box 4100, Rancho Cucamonga, CA 91729
Visa Debit Card/Fraud
Lending Fax (Payoff Requests/Real Estate)
Shared Branching Customer Service
WebsiteLearn more→
Phone1-800-743-7228
Fax(909) 383-7302
Mailing Address
Arrowhead Credit Union, P.O. Box 4100, Rancho Cucamonga, CA 91729
WebsiteNotify online→
Verified Apr 2026
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