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What to do when an America First account holder dies

Report the death to America First's Deceased Member Account Counseling at 1-800-999-3961

The Deceased Member Account Counseling at America First coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.

Death claim process

The death claim process at America First works as follows:

Filing a claim

1
Report the death to Member Service at 1-800-999-3961 or at any branch, and ask for deceased member account counseling. America First has no online claims portal.
  • Member Service hours: Monday-Friday 8 a.m.-7 p.m. MT; Saturday 8 a.m.-6 p.m. MT; closed Sunday and holidays
  • America First Trust Advisors provide deceased member account counseling and estate settlement support at 1-801-827-7379
  • Spanish-language service is at 1-877-232-8469 (1-877-AFCU-HOY)
  • Documents can be mailed to America First Credit Union, P.O. Box 9199, Ogden, UT 84409
2
If you want checks or other payments or transfer orders authorized by the deceased member stopped, say so in writing when you give notice.
3
Present the documents that match each account's registration: payable-on-death, joint, certificate, IRA, HSA, trust-titled, or in the deceased member's name alone.

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID for the claimantIt must be unexpired for any medallion signature guarantee (AFCU Form #77).
  • Letters Testamentary or Letters of Administration, for an account with no payable-on-death beneficiary, no joint owner and no trust title
  • Trust document or Certification of Trust showing successor-trustee authority, for a trust-titled account
  • Small estate affidavit from the deceased person's state, for a small estate with no probate
  • Indemnification agreement, if the credit union requires one under Membership Agreement Section 23 or Section 26
  • Statement and the actual stock certificate, for a medallion signature guarantee on the deceased person's stock certificates, bonds, mutual fund shares or savings bondsThe signer must be a member in good standing with an ongoing relationship and unexpired government ID, all owners must be present, and the guarantee is capped at $1,000,000 or less per transaction.
  • Death certificate and the court document showing appointment and authority, to prove the legal right to sign for a medallion signature guaranteeTrust agreements, corporate resolutions and powers of attorney are the alternatives.

What happens to each kind of account8

Account in one name

Section 3 passes an individual account "to the POD beneficiary or decedent's estate, if applicable." With no payable-on-death beneficiary, joint owner or trust, the personal representative presents Letters Testamentary or Letters of Administration.1

Joint account with survivorship

Section 4.b gives the surviving joint owner the account: "Upon the death of one joint account owner, that person's interest will become the property of the surviving joint account owner(s)." A payable-on-death designation takes effect only on the death of the last joint owner.1

The payout typically moves once the certified death certificate and the claimant's ID are accepted.3

Payable-on-death account

The surviving payable-on-death beneficiary presents a certified death certificate and government-issued photo ID. Multiple beneficiaries take the funds jointly with rights of survivorship.2

The payout typically moves once the certified death certificate and the claimant's ID are accepted.3

Certificate of deposit

A certificate carries its own beneficiary designation. If none was made, the payable-on-death designation on the share savings account governs the certificate.3

IRA

The beneficiary named on AFCU Form #424 controls; the payable-on-death form does not apply to an IRA.3

Health savings account

A separate beneficiary designation governs, not the payable-on-death form.3

Coverdell education savings account

A separate beneficiary designation governs, not the payable-on-death form.3

Trust account

The successor trustee presents the death certificate, the trust document or Certification of Trust showing successor-trustee authority, and photo ID.3

Accounts handled elsewhere2

Meadows Financial

Former Meadows Bank accounts, now America First accounts with the same account numbers, checks and cards3

Greater Nevada Credit Union

Death claims on Greater Nevada Credit Union accounts until its merger with America First closes4

Help America First offers survivors2

America First Trust Advisors

Deceased member account counseling and estate settlement support.3

1-801-827-7379

Charitable/Memorial Account

Opened at a branch to collect funeral or final-expense donations. Donors give at a branch, by check to P.O. Box 9199, Ogden, Utah 84409, by debit card through Member Service at 1-800-999-3961, through person-to-person payment apps, or by transfer to routing number 324377516. Receipts are issued on request.5

What America First's agreement and guidance say5

Telling the institution

Under Section 23 (Death of Account Owner), America First may continue to honor transfers, withdrawals, deposits and other transactions on the account until it learns of the account owner's death.1

Payments after the death

Once America First learns of the death, it may still pay checks or honor other payments or transfer orders authorized by the deceased member for ten days, unless a person claiming an interest in the account tells it to stop payment on them.1

Wills, probate and small estates

Under Section 23 the member waives the right to make a testamentary disposition of any America First account. Each account is paid on death by its designations (payable-on-death, joint, trust title, IRA or HSA beneficiary), not by the will.1

Section 2 says a joint-with-survivorship or payable-on-death designation "may be invalidated upon the Credit Union's receipt of marriage dissolution notice or a testamentary disposition, as required by applicable law." A divorce decree or a will the credit union has received can change who it pays.1

Indemnity a claimant may have to give

Under Section 23 America First can require anyone who claims funds in the account after the owner's death to indemnify it for losses from honoring that claim, and can require documents before releasing funds.1

Under Section 26, if asked to follow instructions it believes might expose it to claims, the credit union "may refuse to follow your instructions or may require you to post a bond or otherwise indemnify the Credit Union".1

Which state governs the account

The account agreement is governed by Utah law, or by California law for memberships opened in person at a California branch (Section 27).1

Not in America First's published guidance1

  • A fax number for claim documents

Sources5

Download instructions for the whole estate

America First's Deceased Member Account Counseling can be reached by phone at 1-800-999-3961 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from America First primary sources (19 pages reviewed). How we research.

America First death claims support

Deceased Member Account Counseling (Trust Services)

Trust Services (estate settlement, deceased member accounts)

Spanish (1-877-AFCU-HOY)

Hours

Monday-Friday 8:00 AM-7:00 PM MT; Saturday 8:00 AM-6:00 PM MT (closed on holidays)

Mailing address

America First Credit Union, P.O. Box 9199, Ogden, UT 84409
Verified Sep 2026

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