What to do when an Afterpay account holder dies
Report the death to Afterpay Customer Support / Hardship Team at 1-833-844-8095
Afterpay operates under a new nameRebranded, effective March 2025
Afterpay US now trades as "Cash App Afterpay." Afterpay's own retailer announcement states that "Afterpay US officially becomes Cash App Afterpay," and the Block/Cash App press release dated March 17, 2025 debuted the evolved brand and new checkout logo. This is a brand and checkout-mark change only: the legal entity is still Afterpay US Services, LLC (NMLS ID 1870854), the app, login, account numbers, agreements, help center, and the (833) 844-8095 support line are unchanged, and Afterpay states the back-end processes, payment settlements, and checkout experience remain the same. A deceased customer's statements, emails, or card-statement descriptors may carry either name.
When an account holder at Afterpay dies, the executor contacts Afterpay Customer Support / Hardship Team (1-833-844-8095) to report the death and request the balance as of the date of death. The balance is a claim against the estate: it is paid from estate assets, in the order the state sets, before anything reaches the heirs.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Afterpay.
Death claim process
Follow these steps to file a death claim with Afterpay:
Filing a claim
- Ask to be routed to the hardship team. Afterpay's hardship article lists "Bereavement" as a qualifying financial-hardship event
- Say that the account holder has died and that the estate needs the open order balances and instructions for closing the account
What happens to each kind of account1
- Loan
An Afterpay installment balance is a debt, not an asset; it carries no payable-on-death or beneficiary designation. For a Pay in 4 order, the balance is the remaining scheduled installments.1
An Afterpay account can be closed only once its balance is $0 ("Just make sure your account balance is $0 before you follow the steps below"), so it cannot be shut before the debt is settled.2
Accounts handled elsewhere1
- First Electronic Bank
Underwrites and issues Afterpay finance-fee loans; Pay Monthly or single-use-card balance questions may go to it1
What Afterpay provides to the estate1
- Payoff statement
For a Monthly Payments (Pay Monthly) order, Afterpay shows a payout figure on the order page and will quote a future-dated payoff on request. The quote is valid only for the date requested.1
Help Afterpay offers survivors1
- Hardship team
A dedicated team can move payment dates, waive late fees, or arrange a payment plan. It is reached through the secure request form or in-app Help.3
Who qualifies: Afterpay's hardship article lists "Bereavement" by name as a qualifying financial-hardship event.
What Afterpay's agreement and guidance say2
- Payments after the death
Afterpay bills the linked payment method automatically. Scheduled installments keep drawing on it on their normal biweekly dates until the account is updated or the balance is resolved.1
- Fees
A missed installment pauses the account, and Late Fees start after a ten-day grace period. Late Fees stop accruing at $8.00 per missed payment and 25% of the order value in aggregate.1
Not in Afterpay's published guidance6
- A claim form
- A department for deceased-customer accounts
- A list of required documents
- A mailing address for claim documents
- How long a claim takes
- Terms in its agreements for a customer's death
Afterpay Customer Support / Hardship Team can be reached by phone at 1-833-844-8095 for questions throughout the claims process.
Sources
Data sourced from Afterpay primary sources (19 pages reviewed). How we research.
Afterpay death claims support
Afterpay Customer Support / Hardship Team
Phone
In-app chat
Hours
Website
Estate planning articles
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Forms for Settling an Estate
Free forms for settling an estate: probate petition, small estate affidavit, creditor notice and closing forms. Prepare each form for your state.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines and taxes. Run each tool for your state.
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