What to do when a Achieva CU account holder dies

Expected timelines at Achieva CU: Joint accounts transfer immediately upon notification. POD beneficiaries typically receive funds after submitting required documentation. Accounts requiring probate depend on Florida probate court timelines. Upon notification, Achieva may restrict account access, disable card access, and freeze online/mobile banking. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Achieva CU requires several documents to process a claim, including Certified death certificate, Government-issued photo ID of the claimant(s), and Letters Testamentary or Letters of Administration (if probate required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Achieva CU's Member Service Center can be reached by phone at 1-800-593-2274 for questions throughout the claims process.

When the deceased had multiple Achieva CU accounts, some may need separate claims while others can be handled together. The Member Service Center can clarify what's needed for each account type.