Planning ahead for your PlayStation accounts

Sony Interactive Entertainment accounts cannot be transferred and have no beneficiary option — here is what you can do while the account is active

Sony Interactive Entertainment

Gaming

playstation.com
Sony Interactive Entertainment logo

Sony Interactive Entertainment, Consumer Services Department

Mailing Address

Sony Interactive Entertainment, Attn: Consumer Services Department, 2207 Bridgepointe Pkwy, San Mateo, CA 94404, USA

HoursNo hours published. Section 18 of the PlayStation Terms of Service publishes the phone number and mailing address and states that "the best way to contact us is via our website at www.playstation.com/support"; the support pages route to a PlayStation Assistant chat and topic-specific contact flows and list no phone hours.

Sony Interactive Entertainment, Consumer Services Department

Mailing Address

Sony Interactive Entertainment, Attn: Consumer Services Department, 2207 Bridgepointe Pkwy, San Mateo, CA 94404, USA

HoursNo hours published. Section 18 of the PlayStation Terms of Service publishes the phone number and mailing address and states that "the best way to contact us is via our website at www.playstation.com/support"; the support pages route to a PlayStation Assistant chat and topic-specific contact flows and list no phone hours.

(General customer service)

Verified Sep 2026

Sony Interactive Entertainment's terms state that accounts are forfeited when the account holder dies. Lifetime planning is the only path to extracting value from the account before that happens.

How to protect your PlayStation accounts

Here are 8 steps to protect and manage your PlayStation accounts while the account is active:

1
Enable Console Sharing and Offline Play on the household PS5 (or designate the Primary PS4). This is the practical way to keep the digital library playable for family members on that console, and it needs no credentials from anyone. Do not later enable it on a different PS5 unless you intend to move it.
2
Record your sign-in ID (email address) and Online ID in the estate inventory so your executor can identify the account. Record the identifiers only, not the password - Sony offers no fiduciary access mechanism, and a shared password is not a plan Sony supports.
3
Keep PlayStation Plus current if anyone else uses the library. Cloud saves, online multiplayer, and monthly games are gated on an active subscription; purchases you paid for outright or at a PS Plus-discounted price remain on the account either way.
4
Understand that the digital library does not transfer. Section 10.2 licenses content for "personal, private, non-transferable" use, Section 8.13 prohibits selling or transferring Virtual Items, and Section 8.1 warns that "If you delete or close your Account, you may lose access to and use of any purchased Content."
5
Keep the Wallet balance low. Section 7.3 makes wallet funds non-refundable and non-transferable except where the law requires and states that funds "deemed abandoned or unused by law will not be returned or restored"; Section 12.3 gives no refund for an unused balance on termination; and Section 13 lets Sony delete dormant account data without a stated timeframe. Money left in the Wallet is the least recoverable thing on the account.
6
Download purchased games to the console's local storage. Other local users depend on the account staying open, but offline play on the sharing-enabled console is the point of the feature.
7
If you are the Family Manager, tell the family what rides on your account. Closing a Family Manager account closes the child accounts with it, and the only wallet carve-out in the terms is Section 12.4, which applies where Sony permits a child account to remain open.
8
Redeem any PlayStation Stars Points before November 2, 2026. Earning stopped on July 23, 2025, cancelling the membership forfeits the balance immediately, and the program ends on that date.

Family sharing

Accounts for PlayStation are non-transferable. The practical workaround is Console Sharing and Offline Play on PS5 (or the equivalent Primary PS4 designation). Sony states it "is automatically allowed on the PS5 console you've used to sign in to PlayStation for the first time," and that when it is enabled, anyone who uses that console can "Play your games and media even when the console is offline," play games and media you purchased and downloaded, and "Enjoy some benefits of your PlayStation Plus membership." It is enabled under Settings > Users and Accounts > Other > Console Sharing and Offline Play, and can be active on only one PS5 at a time; enabling it elsewhere turns it off on the current console. A console the family no longer has access to can be deactivated remotely from Account Management, but Sony permits a remote deactivate-all only once every 6 months. This is a de facto household-sharing mechanism, not a transfer: the games remain licensed to the original account, and if that account is closed the shared access ends. Separately, the family structure in the ToS is Family Manager and Child Accounts: Section 12.4 provides that terminating a Family Manager Account generally terminates the associated Child Accounts, but where Sony permits a Child Account to remain open it "will be permitted to use the remaining funds in your Wallet." The close-account support page states the same result from the other direction: "If you're a family manager, closing your account will also close all child accounts in your family."

Should you save your passwords for your family?

Some people store account passwords so a family member can sign in later. The practice has three practical limits:

  • Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
  • It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
  • Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).

Frequently asked questions

Sony reserves the right to. Section 13 of the Terms of Service states that Sony "reserve[s] the right to delete player account data that we determine to have been dormant." No specific month-count appears in the current US Terms of Service, so a conservative plan is to sign in periodically on any device to keep the account active.

No. Console Sharing depends on a specific account being the sharing-enabled account on that console. When the account is closed, its purchases and its designation go with it and the shared library stops being playable by other local users. Keep the account open if you want other household members to keep using the library.

Recording that a PlayStation account exists, alongside other accounts, gives a fiduciary the information needed to reach the operator through its official process.

PlayStation does not support beneficiary designations. Unlike financial accounts, there is no way to name a beneficiary on this type of account.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Sony Interactive Entertainment primary sources (11 pages reviewed). How we research.

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