Planning ahead for your Nintendo accounts

Lifetime transfer options and steps to take now for Nintendo of America Inc. accounts

Nintendo of America Inc.

Gaming

nintendo.com
Nintendo of America Inc. logo

Nintendo Customer Support

HoursDaily 6 a.m. to 7 p.m. PT (English, Spanish, Portuguese); 7 a.m. to 4 p.m. PT (French). Closed on observed US holidays (New Year's Day, Martin Luther King Jr. Day, Easter, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day). Outside the US and Canada: +001 425-558-7078. TTY/TDD users dial 711 for the Telecommunications Relay Service. Text/SMS support at 425-970-9648; live chat and a 24/7 chatbot are also offered.

Nintendo Customer Support

HoursDaily 6 a.m. to 7 p.m. PT (English, Spanish, Portuguese); 7 a.m. to 4 p.m. PT (French). Closed on observed US holidays (New Year's Day, Martin Luther King Jr. Day, Easter, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day). Outside the US and Canada: +001 425-558-7078. TTY/TDD users dial 711 for the Telecommunications Relay Service. Text/SMS support at 425-970-9648; live chat and a 24/7 chatbot are also offered.

(General customer service)

Verified Sep 2026

Under Nintendo of America Inc.'s policy, accounts have no value after death. Every strategy for preserving Nintendo accounts depends on steps taken while the account holder is alive.

Nintendo Accounts themselves are non-transferable, but Nintendo runs two sharing mechanisms that survive the account holder in practice. (1) Virtual Game Cards: eShop purchases are treated as virtual game cards, and Nintendo states that "when a virtual game card for a game or DLC is loaded onto a console, it can be played even if the console is not connected to the internet, and other users who are on that console can also play the game or DLC." Cards can be swapped between up to two linked consoles. The account holder can also lend a card to a member of their Nintendo Account family group: lending requires both consoles to be in proximity and online, is capped at three cards lent at a time (one per borrower and one per borrowing console), carries any purchased DLC with it, and runs 14 days before the card returns automatically. The lender cannot play a game while it is lent out, and some games do not support lending. (2) Pass-enabled console: one console per Nintendo Account can be registered as the pass-enabled console (formerly "primary console"). A Nintendo Switch Online family membership is separate again - it covers up to 8 people in the purchaser's family group, is sold only in 12-month increments, and is linked to the Nintendo Account rather than a console, so members need not share a console or a household. Digital game purchases are NOT shared by the family membership itself. Nintendo states that if the purchaser's Nintendo Account is deleted, "the other members of your family group will also no longer be able to use the service." A surviving member who was covered by someone else's family membership can leave the family group and buy an individual membership.

How to protect your Nintendo accounts

8 lifetime planning steps for your Nintendo accounts:

1
Keep the household's virtual game cards loaded on the console the family actually uses. Nintendo states that other users on a console holding a loaded virtual game card can play that game or DLC, which is the continuity mechanism that needs no action from Nintendo and no account credentials.
2
Register that same console as the account's pass-enabled console (formerly "primary console"). Only one console per Nintendo Account can hold the designation.
3
Record the Nintendo Account sign-in email and recovery email in the estate inventory so a fiduciary can identify the account. Record the identifier only - not the password; the Nintendo Account User Agreement prohibits another person from accessing the account.
4
Keep the Nintendo Switch Online membership current if cloud saves matter. Save Data Cloud backups are reachable again only if a lapsed membership is resubscribed within 180 days, and classic game libraries stop working as soon as the membership lapses.
5
Keep the eShop fund balance low, and know where the renewal money comes from. Funds are non-transferable between accounts, non-refundable except where the law requires or Nintendo authorizes, and lost if the account is deleted - and a Nintendo Switch Online auto-renewal is deducted from that same balance no sooner than 48 hours before the term ends.
6
If you purchased the Nintendo Switch Online family membership, tell the family what depends on your account. Nintendo states that deleting the purchaser's account ends the service for every member of the family group; renewal and member management sit on the purchaser's account only. A surviving member can leave the group and buy an individual membership.
7
Set expectations in the estate plan rather than assuming a transfer. Section 8 of the Nintendo Account User Agreement states that "Digital Items cannot be sold or transferred to a third party (unless a transfer is permitted within the Nintendo Account Services) and cannot be exchanged for or converted to cash or legal tender" - the only transfers permitted within the Services are console loading and family-group lending, both of which keep the library on the original account.
8
For Animal Crossing: New Horizons: island save data lives on the console and cannot use cloud saves (Nintendo provides a separate Island Transfer tool requiring both consoles). Plan the physical handoff of the console if the island matters to the family.

Should you save your passwords for your family?

Some people store account passwords so a family member can sign in later. The practice has three practical limits:

  • Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
  • It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
  • Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).

Frequently asked questions

It can. Nintendo's Purchase and Subscription Terms provide that where automatic renewal is set, the subscription amount "will be deducted from your Nintendo Account funds no sooner than 48 hours before your subscription is set to expire," falling back to a stored payment method only if the account funds are insufficient. For an estate, that means an unattended auto-renewal quietly spends the eShop balance the executor is trying to account for, so turning off auto-renewal is an early step.

Not through any Nintendo mechanism. There is no authorized-user, legacy-contact, or delegate feature, and Section 3 of the Nintendo Account User Agreement prohibits "accessing or using a Nintendo Account belonging to another person," so handing over a password is not a plan Nintendo supports. What works instead is listing the Nintendo Account sign-in email in the estate inventory so a fiduciary can identify and write about the account, and leaving the household console set up so the family keeps playing without touching the account.

Plan around console access rather than a transfer, because the account and its library are non-transferable. Keep the household's virtual game cards loaded on the console the family uses - any user of that console can then play them - and register that console as the account's pass-enabled console. Keep Nintendo Switch Online current if cloud saves matter, keep the eShop fund balance low (it is non-transferable, refundable only where the law requires or Nintendo authorizes, and lost on deletion), and record the account sign-in email, but not the password, where your executor will find it.

Listing the Nintendo account in an estate inventory identifies it for a fiduciary, who works through the operator's official channels to manage or close it.

There is no beneficiary designation option for Nintendo. This account type does not support naming a recipient the way bank or investment accounts do.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Nintendo of America Inc. primary sources (18 pages reviewed). How we research.

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