Estate planning as a Nintendo account holder

Nintendo of America Inc. accounts are forfeited when the account holder dies

Nintendo of America Inc.

Gaming

nintendo.com
Nintendo of America Inc. logo

Nintendo Customer Support

HoursDaily 6 a.m. to 7 p.m. PT (English, Spanish, Portuguese); 7 a.m. to 4 p.m. PT (French). Closed on observed US holidays (New Year's Day, Martin Luther King Jr. Day, Easter, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day). Outside the US and Canada: +001 425-558-7078. TTY/TDD users dial 711 for the Telecommunications Relay Service. Text/SMS support at 425-970-9648; live chat and a 24/7 chatbot are also offered.

Nintendo Customer Support

HoursDaily 6 a.m. to 7 p.m. PT (English, Spanish, Portuguese); 7 a.m. to 4 p.m. PT (French). Closed on observed US holidays (New Year's Day, Martin Luther King Jr. Day, Easter, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day). Outside the US and Canada: +001 425-558-7078. TTY/TDD users dial 711 for the Telecommunications Relay Service. Text/SMS support at 425-970-9648; live chat and a 24/7 chatbot are also offered.

(General customer service)

Verified Sep 2026

A Nintendo Account holds a digital game library (eShop purchases for Nintendo Switch and Nintendo Switch 2), Nintendo Switch Online membership (cloud saves, classic game libraries, online play), an eShop fund balance, Gold Points and Platinum Points rewards, and game save data. Digital purchases are tied to the Nintendo Account, not the physical console, and are held as "virtual game cards" that can be loaded onto a console (where any user of that console can play them) or lent to a member of the account holder's Nintendo Account family group. Each account also has one "pass-enabled console" (formerly called the "primary console" before Switch 2 launched).

Nintendo accounts are forfeited at death under the program's terms. The terms explicitly state that accounts are not the account holder's property and cannot be inherited, transferred by will, or assigned through any estate planning mechanism.

Nintendo provides a pooling or family sharing option for accounts. Nintendo Accounts themselves are non-transferable, but Nintendo runs two sharing mechanisms that survive the account holder in practice. (1) Virtual Game Cards: eShop purchases are treated as virtual game cards, and Nintendo states that "when a virtual game card for a game or DLC is loaded onto a console, it can be played even if the console is not connected to the internet, and other users who are on that console can also play the game or DLC." Cards can be swapped between up to two linked consoles. The account holder can also lend a card to a member of their Nintendo Account family group: lending requires both consoles to be in proximity and online, is capped at three cards lent at a time (one per borrower and one per borrowing console), carries any purchased DLC with it, and runs 14 days before the card returns automatically. The lender cannot play a game while it is lent out, and some games do not support lending. (2) Pass-enabled console: one console per Nintendo Account can be registered as the pass-enabled console (formerly "primary console"). A Nintendo Switch Online family membership is separate again - it covers up to 8 people in the purchaser's family group, is sold only in 12-month increments, and is linked to the Nintendo Account rather than a console, so members need not share a console or a household. Digital game purchases are NOT shared by the family membership itself. Nintendo states that if the purchaser's Nintendo Account is deleted, "the other members of your family group will also no longer be able to use the service." A surviving member who was covered by someone else's family membership can leave the family group and buy an individual membership.

What happens at death

Nintendo has no published bereavement or estate process. No dedicated form, support article, or documented path exists for deceased account holders, and the Nintendo Account User Agreement does not mention death, inheritance, or estate. The Agreement treats the account and everything in it as a personal, non-transferable license. Section 2 grants "a non-exclusive, non-transferable, revocable license to use the Nintendo Account Services solely for your personal and non-commercial use," adding that the Services "are licensed, not sold, to you." Section 3 provides that "Your Nintendo Account is personal to you, and you are prohibited from (i) selling, renting, leasing, lending, or transferring your Nintendo Account or (ii) accessing or using a Nintendo Account belonging to another person." Section 8 (Digital Items) states that a purchaser obtains "a limited license (as set forth in Section 2) to use such Digital Items," that "Other than this limited license, you have no right or title in or to Digital Items," and that "Digital Items cannot be sold or transferred to a third party (unless a transfer is permitted within the Nintendo Account Services) and cannot be exchanged for or converted to cash or legal tender." Nintendo Support states the same in plain terms: "Neither your Nintendo Account nor your Nintendo Network ID can be transferred or sold to another person." The eShop fund balance is walled off separately: eShop funds "cannot be combined or transferred between different Nintendo Accounts," eShop card balance "cannot be redeemed for cash and is non-refundable unless required by law," and Nintendo's digital refund policy makes all payments through the Nintendo Account services "final and non-refundable" except "as authorized by Nintendo or as required by applicable law." Deleting the account loses access to the digital library, the points balances, and the eShop balance.

Planning your estate

Protecting Nintendo accounts while the account is active

No beneficiary designation, lifetime transfer options for accounts, and 8-step plan.

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When someone dies

Handling Nintendo accounts after a death

Accounts are forfeited under the official terms, 10-step process, and 4 required documents.

View details →

Nintendo does not offer a beneficiary designation feature. Without this option, accounts cannot be assigned to a named recipient through the program's own settings.


Frequently asked questions

Nintendo treats eShop purchases as "virtual game cards" that can be digitally loaded and ejected between up to two linked consoles. A card can also be lent to a member of the account holder's Nintendo Account family group: both consoles must be in proximity and online, up to three cards can be lent at once (one per borrower, one per borrowing console), any purchased DLC is lent with the game, and the card returns automatically after 14 days unless returned or retrieved earlier. The lender cannot play a lent game, and some games do not support lending. Lending moves access temporarily; it never moves ownership off the original account.

When the membership expires, access to Save Data Cloud backups stops. Nintendo states that "you will be able to access your previous Save Data Cloud backups again if you resubscribe within 180 days," and does not document what happens after that; separately it states it cannot guarantee cloud save data is retained after an extended period once a membership has ended. Classic game libraries (NES, SNES, Game Boy, N64, Sega Genesis, GameCube) stop working as soon as the membership lapses. Save data held in the console's system memory is unaffected.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Nintendo of America Inc. primary sources (18 pages reviewed). How we research.

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