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How to protect your Mercari balance while you are alive

There is no way to name a beneficiary or successor on a Mercari account. Mercari allows no lifetime transfer of balance; the account holder can only redeem them.

Mercari decides requests about Mercari balance after a death case by case, so nothing in its terms promises a survivor anything; what the account holder sets up in advance is what holds. There is no way to name a beneficiary or successor on a Mercari account. Mercari allows no lifetime transfer of balance; the account holder can only redeem them.

How to protect your Mercari balance

1
Write down that the Mercari account exists, along with the email address, username and phone number on file. Those are the details Mercari uses to locate an account, and they are what your executor needs to reach it.
2
Withdraw your earnings balance to your bank account regularly instead of letting proceeds sit on the platform. A withdrawn balance is ordinary cash in a bank account your executor can already reach.
3
Keep your Direct Deposit checking account current on the account, since a bank withdrawal is the only way money leaves Mercari; Mercari does not dispense cash or issue checks.
4
Leave instructions about open orders and unshipped items: tell your executor which items are sold, which are stored where, and how to tell Mercari to cancel what cannot ship.
5
Do not count Mercari credits or coupons as an asset. They cannot be exchanged for cash, cannot be transferred to anyone, and become invalid when the account is terminated.
6
Include a digital-assets clause in your will or trust that names your personal representative and states your consent to the disclosure of your account records to them.
7
Keep your Mercari tax paperwork with your other records. Any Form 1099-K, plus the transaction history, is what your executor needs for the estate inventory and your final income tax return.

Naming who acts after a death

Designation

Mercari offers no beneficiary designation, and an account cannot be handed to a spouse or child during life or at death.1

What Mercari, Inc.'s terms say about sharing and transfers5

Pooling with family

Mercari has no family-sharing, pooling or joint-account feature.1

Transferring the account or registration

The account is a personal, limited, revocable, non-transferable license, and a user may not assign or transfer their rights under the Terms, by operation of law or otherwise, without Mercari's prior written consent.1

Transfers to another member

Mercari credits and coupons cannot be transferred to any other user or person.1

Fees

Direct Deposit to a checking account is free and can take up to 5 business days. Instant Pay to a Visa or Mastercard debit card costs $3 per withdrawal, up to $600 per month, and typically arrives within minutes, up to 30 minutes.2

Expiry and activity requirements

Mercari credits expire 90 days from the date they are earned.1

Sources2

Should you save your passwords for your family?

Some people store account passwords so a family member can sign in later. The practice has three practical limits:

  • Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
  • It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
  • Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Mercari, Inc. primary sources (6 pages reviewed). How we research.

Mercari customer support

Mercari Support (Orders, Payments, Accounts)

Hours

Monday-Friday 8:00 AM-6:00 PM PT

Mailing address

Mercari, PO Box 60178, Palo Alto, CA 94306
Verified Sep 2026

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