Planning ahead for your My GM Rewards points

Lifetime transfer options and steps to take now for General Motors points

General Motors

Automotive Rewards

experience.gm.com/rewards
General Motors logo

GM Rewards Member Support Center

HoursMonday through Saturday, 9 a.m. to 8 p.m. Eastern

GM Rewards Member Support Center (death of a member; GM publishes no separate estates desk)

HoursMonday through Saturday, 9 a.m. to 8 p.m. Eastern
Verified Sep 2026

General Motors's terms state that points are forfeited when the account holder dies. Lifetime planning is the only path to extracting value from the account before that happens.

Members can transfer points to other My GM Rewards members while their account is active. This may involve a fee, but it is the most straightforward way to share points with family.

How to protect your My GM Rewards points

5 steps for managing your My GM Rewards points during your lifetime:

1
Treat My GM Rewards points as a use-it-or-lose-it asset. Under GM's Terms they are forfeited at death, have no cash value, are not your property, and cannot be claimed by your estate, so redeeming or transferring them while living is the dependable way to preserve the value.
2
Redeem accumulated points rather than banking them indefinitely. GM values a point at $0.01 when redeemed through General Motors, and the published redemption categories are:
  • A new Chevrolet, Buick, GMC, or Cadillac vehicle purchase or lease
  • A CarBravo certified used vehicle purchase at a participating GM dealership
  • GM Certified Service, GM Genuine Parts and ACDelco Parts, eligible accessories, and GM Protection Plans
  • Most OnStar plans, General Motors Insurance, and the GM Company Store
  • GM Financial and Cadillac Financial account balances, and GM exclusive experiences
3
If you want a family member to receive points, transfer them during your lifetime through the point transfer request at experience.gm.com/myaccount/rewards/transfer-points or by calling 1-844-764-2665. Your account must have been enrolled more than 30 days, and a member must call to initiate or receive transfers totaling more than 300,000 points in a calendar year. GM promotes this openly, telling members they can share points with loved ones and friends who are also GM Rewards Members.
4
Keep the account active if you intend to hold points. Unredeemed points expire seven (7) years after your last earn or redemption activity, and transfer activity does not reset that clock, so periodic earning or redeeming keeps the balance from expiring while you are living.
5
Record your GM Account email and member number where your executor can find them, and note in your records that GM forfeits the points at death, so your executor knows the request is a courtesy ask rather than an estate claim. Your password does not need to be shared. A state-specific last will and testament can still name who should make the request.

Family sharing

My GM Rewards has no household or family pooling account, but GM does promote point sharing: its own support page says members "can even share them with loved ones and friends who are also GM Rewards Members." A member may transfer points to another individual member through the point transfer request at experience.gm.com/myaccount/rewards/transfer-points or by calling the GM Rewards Member Support Center at 1-844-764-2665. Under Section 3(K) of the Terms, the member transferring the points must have been enrolled in the program for more than thirty (30) days, and a member must call 1-844-764-2665 to initiate or receive transfers totaling more than 300,000 points in a calendar year. Transfers occur instantly, and transferred points then follow the expiration date of the recipient's account; transfer activity does not count as activity for the seven-year expiration clock, except that a transfer into an account with no point balance starts the clock on the transferred points. GM will also merge two or more Member Accounts held by the same member and combine the points, by phone. Because points are forfeited at death, have no cash value, and cannot be transferred by operation of law, a member-to-member transfer completed while the member is living is the dependable way to move points to a family member.

Should you save your passwords for your family?

Some people store account passwords so a family member can sign in later. The practice has three practical limits:

  • Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
  • It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
  • Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).

Frequently asked questions

Because the points are forfeited at death, redeem or transfer them while you are living. Points can be redeemed toward an eligible new Chevrolet, Buick, GMC, or Cadillac purchase or lease, a CarBravo certified used vehicle, GM Certified Service, GM Genuine Parts and ACDelco Parts, eligible accessories, GM Protection Plans, most OnStar plans, General Motors Insurance, the GM Company Store, a GM Financial or Cadillac Financial account balance, and GM exclusive experiences, or transferred to another member from an account enrolled more than 30 days. GM values a point at $0.01 when redeemed through General Motors. There is no way to leave the points to your estate or to a beneficiary.

Yes. The Terms allow a member to transfer points to another individual member. The transferring account must have been enrolled in the program for more than thirty (30) days, transfers occur instantly, and transfers totaling more than 300,000 points in a calendar year must be initiated by phone at 1-844-764-2665. Transferred points then follow the expiration date of the recipient's account. There is no household or family pooling account.

Yes. Unredeemed points expire seven (7) years from the date of the member's last earn or redemption activity, or upon account closure for any reason. Transfer activity does not count as activity for this purpose, and promotional points may expire earlier. Earning or redeeming periodically keeps the balance from expiring while you are living.

Recording that a My GM Rewards account exists, alongside other accounts, gives a fiduciary the information needed to reach the operator through its official process.

My GM Rewards does not support beneficiary designations. Unlike financial accounts, there is no way to name a beneficiary on this type of account.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from General Motors primary sources (8 pages reviewed). How we research.

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