Estate planning as a BA Avios account holder

British Airways Avios are forfeited when the account holder dies

The British Airways Club (Executive Club)

Mailing Address

British Airways Customer Relations (S506), PO Box 1126, Uxbridge UB8 9XS, United Kingdom

HoursThe Contact The British Airways Club page publishes the Club number and states that members who sign in can see dedicated numbers for their membership tier and country; those signed-in numbers are not reproduced here. The mailing address above is British Airways Customer Relations, published on the Contact us page for raising or checking an existing claim — it is not a Club estates address, and the Terms and Conditions route written membership correspondence to the member's own local service centre instead.

British Airways bereavement support (bookings) — no dedicated Avios estates team

HoursDaily 08:00-20:00 for the bereavement line. British Airways publishes a dedicated line for changing or cancelling an existing booking because a family member has died or been diagnosed with a terminal illness: "please contact us on our dedicated line and we will do what we can to help at this difficult time. Telephone 0203 684 9677 (calls charged at local rate) Daily: 08:00-20:00." That line is scoped to BOOKINGS. British Airways has no dedicated Avios estate-claims team, mailbox, or mailing address, because unused Avios are cancelled on death rather than transferred. A written goodwill request about the Avios balance itself starts through The British Airways Club contact line, which identifies the member's local service centre and where the written request and documents are sent. The Supporting Documents webform on ba.com is scoped to name change, acquired gender and new name, date of birth, and missing-Avios claims, plus documents British Airways has already requested under an existing reference — it is not a bereavement or estates channel.
Verified Sep 2026

The British Airways Executive Club (now branded "The British Airways Club") is British Airways' frequent-flyer program. Members collect Avios, the loyalty currency shared across British Airways and its partner programs, by flying, using co-branded credit cards, and shopping through partners. Avios are redeemed for Reward Flights, cabin upgrades, hotels, car hire, and partner rewards, and members earn tier points that move them through the Club's tiers (Blue, Bronze, Silver, Gold). Avios can be transferred to another Club member, bought as a gift, moved between the member's own accounts in partner programs, and pooled among up to seven people through a household account. Under British Airways' Terms and Conditions, membership terminates automatically upon the death of a member and the Avios, tier points, and lifetime tier points accumulated but unused at the time of death are cancelled. Title in Avios remains with Avios Group (AGL) Limited at all times and never passes to the member, Avios cannot be bequeathed or devised, and there is no beneficiary designation — so the practical estate value is realized by redeeming, transferring, or pooling Avios during the member's lifetime.

Under BA Avios's terms, Avios are not property of the account holder and are forfeited when the account closes at death. No estate planning document—will, trust, or otherwise—can override this forfeiture.

BA Avios provides a pooling or family sharing option for Avios. British Airways offers a free household account that lets a member pool Avios with up to six other people — seven individuals in total — into one collective balance that household members can spend. Children can be included, and everyone in the household continues to earn tier points and move through the Club's tiers individually. When Avios are spent, a proportional amount is deducted from each member's balance in the household account. A head of the household (the primary member) must already be a Club member, receives all communications about the account, and is the only person who can add or remove members or dissolve the account; other members can ask in writing to be removed at any time. Members of a household account cannot redeem their Avios for anyone outside the household account, but once a household account exists the member can also create a family and friends list — defined in the Terms and Conditions as "the list of up to five nominated individuals which household account members can redeem Avios on behalf of." British Airways separately recommends that parents or guardians become third-party nominees for household members under 18. Outside household accounts, a member can transfer Avios to another British Airways Club member: the Avios are sent to the recipient's Club account and the published fee is GBP 50 per transfer, waived for Gold members. Avios can also be bought as a gift for someone else. A member can move Avios between their own British Airways Club, Iberia Club, AerClub, Loganair Loyalty, Vueling Club, Qatar Airways Privilege Club, and Finnair Plus accounts at equal value — but the Conditions of Use state that for 'Combine my Avios' "The accounts must be registered to the same individual under each of the Programmes," so partner transfer is a same-person mechanism, not a way to move Avios to a relative. Selling, bartering, or purchasing Avios outside the program, including through internet sales or auctions, is defined as fraud in the Terms and Conditions.

What happens at death

British Airways' Terms and Conditions for the Executive Club / The British Airways Club provide at clause 3.12 that membership will terminate automatically, and at clause 3.12.2 that this happens "Upon the death of a member. Any Avios, tier points and lifetime tier points accumulated by that member but unused at the time of death shall be cancelled." British Airways publishes no estate-transfer, next-of-kin, or nominated-beneficiary process for a deceased member's Avios, and the Club offers no beneficiary designation. Two further clauses close the property question. Clause 21.1 provides that "Avios, and all rights of title to and property in such Avios issued at any time, remain with AGL at all times and never pass to the member." Clause 22.1 provides that, except as otherwise provided by British Airways and AGL and communicated to the member, Avios are not transferable other than in accordance with the Conditions of Use and "cannot be bequeathed, devised or otherwise transferred by operation of law." An Avios balance is therefore not an asset the estate owns and can claim, and it is not an asset a will can dispose of; a survivor's only route is a discretionary goodwill request to British Airways. Because Avios can be transferred to another Club member while the holder is alive, bought as a gift, moved between the member's own partner-program accounts, and pooled in a household account, the practical way for a family to retain the value of a balance is to use one of those mechanisms before death. Household accounts have their own death rules: clause 18.1.14 provides that if a participant dies, the un-spent Avios held by that person are removed from the household account balance, and clause 18.1.7 gives the surviving members three calendar months from the date the primary member died to nominate a replacement primary member or the household account is dissolved. British Airways operates separate bereavement support for changing or cancelling existing travel bookings when a family member has died; that support addresses travel bookings, not the inheritance of Avios.

Planning your estate

Protecting BA Avios while the account is active

No beneficiary designation, lifetime transfer options for Avios, and 8-step plan.

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When someone dies

Handling BA Avios after a death

Avios are forfeited under the official terms, 7-step process, and 6 required documents.

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BA Avios does not offer a beneficiary designation feature. Without this option, Avios cannot be assigned to a named recipient through the program's own settings.


Frequently asked questions

Yes, on inactivity. The Terms and Conditions provide at clause 14.5 that if a member has not collected or spent Avios, or purchased or transferred Avios, for 36 consecutive months, all Avios accrued to that date expire. In a household account, activity by a Gold, Silver, or Bronze member within the last 36 months keeps the other members' balances from expiring. Moving Avios between partner programs with 'Combine my Avios' does not count as earning or redeeming and does not prevent expiry. This matters after a death as well: a long-dormant balance may already have lapsed before the member died.

No. The Executive Club / British Airways Club does not offer a beneficiary designation, and there is no mechanism to assign Avios to a specific person on death. The Terms and Conditions state that Avios cannot be bequeathed, devised, or otherwise transferred by operation of law. Because the balance is cancelled on death, the way to ensure family members benefit is to redeem, transfer, or pool Avios during your lifetime.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from British Airways primary sources (10 pages reviewed). How we research.

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