What to do when a Amtrak Guest Rewards account holder dies
Amtrak points are forfeited under the program's terms when the account is closed
Amtrak Guest Rewards (no dedicated estate claims team)
Phone1-800-307-5000
Timeline
No formal process; points are forfeited under program terms
WebsiteSubmit claim online →
Hours7 days a week, 8am-8pm ET
Verified Apr 2026
When a Amtrak Guest Rewards account holder dies, points are forfeited under Amtrak's terms. The account balance has no transferable value, and there is no formal process for heirs to claim points.
Some families have reported receiving accommodations from Amtrak customer service, though this is not part of the official policy.
What to do
After a Amtrak Guest Rewards account holder's death, here is how to proceed:
1
Contact Amtrak Guest Rewards at 1-800-307-5000 to report the death of a member.
2
Note: Under official terms, points are explicitly not transferable upon death.
3
If the deceased had upcoming reservations booked with points, contact Guest Rewards about cancellation.
4
There is no established process for requesting a transfer exception.
Required Documents
- Certified copy of the death certificate
- Deceased member's Amtrak Guest Rewards account number
Timeline
No formal process; points are forfeited under program terms
Frequently asked questions
Points are forfeited. The program terms explicitly state: "Accrued points are not transferable in the event of Member death or divorce." No estate transfer process is published.
No. The terms explicitly prohibit transfer upon death. There is no documented estate claims process or exception mechanism.
Yes, while alive. The Share Points feature allows transfers in 1,000-point increments at $0.01 per point, up to 100,000 points per year (unlimited for Select Executive members). This is the primary way to distribute points to family members before death.
Share points with family members using the Share Points feature (up to 100,000 per year in 1,000-point increments at $0.01/point) or redeem points for train tickets and travel. Since points are explicitly non-transferable at death, using or sharing them while alive is the only strategy.
Since Amtrak Guest Rewards points are forfeited at death under the official terms, points can only be used during the account holder's lifetime. Redeeming, transferring, or sharing points while the account is active preserves their value.
Amtrak Guest Rewards (no dedicated estate claims team)
Phone1-800-307-5000
Timeline
No formal process; points are forfeited under program terms
WebsiteSubmit claim online →
Hours7 days a week, 8am-8pm ET
Verified Apr 2026