Estate planning at Unum

How to protect 10 Unum accounts — manage beneficiaries online, fund a trust by mail, and file claims through Unum's Unum Portability and Conversion Unit

Unum

Subsidiary of Unum Group

unum.com
Unum logo

Customer Service

Fax1-800-447-2498
Mailing Address

The Benefits Center, P.O. Box 100158, Columbia, SC 29202-3158

Term Life/AD&D and Whole Life Claims
Accident, Critical Illness, Hospital Claims
Leave and Disability Claims
Dental and Vision
Long Term Care
Portability and Conversion Unit

Unum Portability and Conversion Unit

Fax1-207-575-4244
Mailing Address

Unum, Portability and Conversion Unit, 2211 Congress Street, Portland, ME 04122

The Benefits Center - Group Life and Accidental Death Claims

Fax1-800-447-2498
Mailing Address

The Benefits Center, P.O. Box 100158, Columbia, SC 29202-3158

Verified Jul 2026

With 10 products relevant to estate planning, Unum policyholders need to understand how beneficiary designations control where proceeds go. These designations override a will, so the names on file with Unum are what determine who receives the death benefit.

Unum lets account holders update beneficiary designations online, by mail, and by phone, typically taking 10-15 minutes in an employer benefits system; 15-20 minutes on the paper CS-1277 for ported coverage. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).

Unum provides specific procedures for both proactive estate planning and filing claims after a death.

Unum's Unum Portability and Conversion Unit can answer questions about beneficiaries, trusts, or death claims at 1-800-421-0344. Email inquiries can be sent to PortabilityConversion@unum.com.

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Sources

Data sourced from Unum primary sources (18 pages reviewed). How we research.

Estate planning articles

Learn how to protect your Unum accounts and other assets with trusts, beneficiary designations, and estate planning documents.