What to do when a Triumph account holder dies
Contact Triumph — 3-step process, 6 required documents, and varies based on account type, documentation completeness, and whether probate is required. pod and joint accounts with complete documentation are typically processed faster than probated estates.
TBK Bank Customer Care
Phone1-866-644-3935
Mailing Address
TBK Bank, SSB, 12700 Park Central Dr., Dallas, TX 75251
WebsiteLearn more→
TBK Bank Customer Care
Phone1-866-644-3935
Mailing Address
TBK Bank, SSB, 12700 Park Central Dr., Dallas, TX 75251
WebsiteLearn more→
TBK Bank Customer Care (Death Claims)
Phone1-866-644-3935
Toll-Free1-866-644-3935
Mailing Address
TBK Bank, SSB, 12700 Park Central Dr., Dallas, TX 75251
Verified May 2026
What happens to Triumph accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Triumph's TBK Bank Customer Care (Death Claims) (1-866-644-3935) to claim the funds.
Begin by calling Triumph at 1-866-644-3935. You will need the deceased's full name, account numbers, and a certified death certificate to get the process started.
Death claim process
Here is the step-by-step death claim process at Triumph:
Filing a claim
1
Report the death and provide account details
- Contact TBK Bank Customer Care at 866-644-3935 or visit any branch to report the death of an account holder
- Provide the deceased account holder's name, account number (if known), and Social Security number
2
Determine the settlement path based on account titling
- If the account has named POD beneficiaries, ownership passes directly to the beneficiaries outside of probate
- If the account is jointly held with right of survivorship, the surviving owner retains full ownership
- If the account is titled in a trust, the successor trustee should contact the bank with trust documents and trustee identification
- If no POD beneficiary, joint owner, or trust is in place, the account goes through probate and requires court-appointed documentation
3
Submit required documentation and receive funds
- Submit all required documents: certified death certificate, government-issued ID, and applicable legal documents
- TBK Bank will review the documentation and process the claim
- Funds are distributed after document review and approval
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the claimant (beneficiary, executor, or successor trustee)
- Letters Testamentary or Letters of Administration (if probate is required)
- Trust agreement and successor trustee identification (if account is held in a trust)
- Small Estate Affidavit (if applicable under state law)
- Account information for the deceased (account numbers, if available)
TBK Bank operates in six states, so the applicable probate and small estate affidavit laws will vary depending on the state where the account was opened. Contact Customer Care at 866-644-3935 for guidance on specific state requirements.
Processing timelines at Triumph: Varies based on account type, documentation completeness, and whether probate is required. POD and joint accounts with complete documentation are typically processed faster than probated estates. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Triumph requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for the claimant (beneficiary, executor, or successor trustee), and Letters Testamentary or Letters of Administration (if probate is required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
POD beneficiary designations are added in branch or by calling TBK Bank Customer Care at 866-644-3935. Provide each beneficiary's full legal name, date of birth, Social Security number, and relationship to the account holder. POD designations pass funds directly to beneficiaries outside of probate and override the account holder's will for the designated account.
Call TBK Bank Customer Care at 866-644-3935 (Monday-Friday 8 a.m.-6 p.m. CT; Saturday 9 a.m.-1 p.m. CT) or visit any TBK Bank branch with a certified death certificate. The settlement path depends on account titling: POD beneficiaries receive funds directly, joint account survivors retain ownership, trust accounts pass to the successor trustee, and accounts without survivorship features go through probate.
Under the federal Garn-St. Germain Act (12 U.S.C. 1701j-3), TBK Bank cannot accelerate the loan or enforce a due-on-sale clause when the property transfers to a surviving spouse, child, or relative of the deceased borrower, or to the borrower's revocable living trust. Heirs can continue making payments on the existing loan without being required to assume the debt or qualify for credit.
Triumph's TBK Bank Customer Care (Death Claims) can be reached by phone at 1-866-644-3935 for questions throughout the claims process.
When the deceased had multiple Triumph accounts, some may need separate claims while others can be handled together. The TBK Bank Customer Care (Death Claims) can clarify what's needed for each account type.
TBK Bank Customer Care
Phone1-866-644-3935
Mailing Address
TBK Bank, SSB, 12700 Park Central Dr., Dallas, TX 75251
WebsiteLearn more→
TBK Bank Customer Care
Phone1-866-644-3935
Mailing Address
TBK Bank, SSB, 12700 Park Central Dr., Dallas, TX 75251
WebsiteLearn more→
TBK Bank Customer Care (Death Claims)
Phone1-866-644-3935
Toll-Free1-866-644-3935
Mailing Address
TBK Bank, SSB, 12700 Park Central Dr., Dallas, TX 75251
Verified May 2026
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