Estate planning at SLS

How to protect 4 SLS accounts — file death claims

SLS

Subsidiary of Newrez LLC (Rithm Capital)

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SLS Customer Care

Mailing Address

Specialized Loan Servicing LLC, P.O. Box 636005, Littleton, CO 80163-6005

SLS Customer Care

Mailing Address

Specialized Loan Servicing LLC, P.O. Box 636005, Littleton, CO 80163-6005

SLS Customer Care (Deceased Borrower / Successor in Interest)

Mailing Address

Specialized Loan Servicing LLC, P.O. Box 636005, Littleton, CO 80163-6005

Verified Jul 2026

SLS services loans, which means at death the focus is settling what is owed. The estate notifies SLS, provides documentation of authority, and works through payoff or the loan-specific options available to survivors.

SLS has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.


Frequently asked questions

Once SLS confirms you as a successor in interest or estate representative, you can request the current payoff figure and any past-due amounts. Under RESPA (12 U.S.C. 2605(e); 12 CFR 1024.36) a written request for information must be acknowledged and answered within the regulatory timeframes. The payoff amount is what would fully satisfy the loan; the estate can pay it from estate funds, life insurance, or the proceeds of a sale.

After confirming your status, SLS can discuss loss mitigation options such as a repayment plan, loan modification, or forbearance if payments are behind; assumption of the loan by a successor who wants to keep the home; or selling the property and paying the loan from the proceeds. These are handled through customer care at 800-315-4757.

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Sources

Data sourced from SLS primary sources (4 pages reviewed). How we research.

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