How to designate beneficiaries at Resolution Life
Covers 7 insurance accounts — beneficiaries can be updated by phone
Brand change
Nippon Life Insurance Company completed its acquisition of 100% of Resolution Life's shares on 31 October 2025. Resolution Life continues to operate under its own name and remains the servicer and payer on every US block listed here -- policyholder contacts, claims portals, and phone numbers are unchanged. Nothing about a claim changes because of the Nippon Life deal. Effective October 2025.
The procedures below reflect Resolution Life's accounts. Account servicing may transfer as the change takes effect.
US Policyholder Service (Voya/ING legacy block)
Resolution Life, 1475 Dunwoody Drive, West Chester, PA 19380
US Policyholder Service (Voya/ING legacy block)
Resolution Life, 1475 Dunwoody Drive, West Chester, PA 19380
Claims (Voya/ING legacy block)
Resolution Life, 1475 Dunwoody Drive, West Chester, PA 19380
For Resolution Life policyholders, estate planning comes down to one critical step: making sure the right beneficiaries are named on every policy. Insurance proceeds bypass probate entirely and go directly to whoever is listed—regardless of what a will says. When estate tax planning or controlled distributions are a factor, a trust can be named as beneficiary instead.
Each of Resolution Life's 7 policies has different rules for how it transfers at death. The sections below explain the options for each.
- Read the carrier name printed on the policy -- it will not say Resolution Life
- Enter that carrier name in the lookup tool at https://www.resolutionlife.com/policyholders/ to confirm the servicing track
- Voya/ING legacy block (ReliaStar, Security Life of Denver, Southland, Northwestern National, Equitable Life of Iowa, Midwestern United, Venerable, Voya, ING): life insurance service at 877-886-5050, Monday-Friday 9 a.m. to 7 p.m. ET
- Same block, ANNUITY contracts: a different line -- 855-720-0409, Monday-Friday 9 a.m. to 7 p.m. ET
- Farmers New World Life block: 800-238-9671, Monday-Friday 8 a.m. to 8 p.m. ET
Required Documents
- Trust name, date established, and tax ID (EIN or SSN)
Special Requirements
- A trust can be named as beneficiary on any of these legacy life policies and annuity contracts
- Primary and contingent beneficiaries are allowed; allocations must total 100%
- The beneficiary designation on the policy controls the payout -- a will cannot redirect it
- There is no single universal beneficiary form. Because Resolution Life services blocks from many original carriers, the form you receive is keyed to the original issuing company. Have the policy number ready so the right one is sent
- Life insurance and annuity contracts on the Voya/ING block are serviced by different teams on different phone numbers (877-886-5050 vs 855-720-0409)
- In community property states, spousal consent may be required on the beneficiary change form
- Resolution Life publishes no downloadable beneficiary-change PDF on its public site. The form is issued on request; do not download a form from the original carrier's website and assume Resolution Life will accept it
Sources
- resolutionlife.com
- agent.resolutionlife.us
- claims.resolutionlife.us
- customer.resolutionlife.us
- farmersclaims.resolutionlife.us
Data sourced from Resolution Life primary sources (13 pages reviewed). How we research.
Download these Resolution Life instructions
Download instructions for the whole estateA printable PDF with the steps, required documents, and contact details — verified against Resolution Life primary sources. Bring it to the branch or keep it beside the phone.
US Policyholder Service (Voya/ING legacy block)
Resolution Life, 1475 Dunwoody Drive, West Chester, PA 19380
US Policyholder Service (Voya/ING legacy block)
Resolution Life, 1475 Dunwoody Drive, West Chester, PA 19380
Claims (Voya/ING legacy block)
Resolution Life, 1475 Dunwoody Drive, West Chester, PA 19380
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