What to do when an Old National account holder dies
Report the death to Old National Client Care at 1-800-731-2265
After an account holder at Old National dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Old National Client Care at 1-800-731-2265 with the proper legal authority documents.
Begin by calling Old National at 1-800-731-2265. You will need the deceased's full name, account numbers, and the death certificate to get the process started.
Deposit, investment & retirement accounts
Here is the step-by-step death claim process at Old National:
Filing a claim
- Call Client Care at 1-800-731-2265 (Monday-Friday 7am to 6pm CT, Saturday 7am to noon CT) or visit an Old National banking center
Required Documents
- Court appointment of the representative, for an account in the deceased person's name alone with no POD beneficiaryOld National may take instructions from court-appointed representatives (§2.10).
What happens to each kind of account4
- Account in one name
For an account in the deceased person's name alone with no POD beneficiary, Old National may take instructions from court-appointed representatives (§2.10).1
- Joint account with survivorship
Unless Old National agreed otherwise in writing, joint owners are joint tenants with right of survivorship, and a deceased owner's interest passes to the remaining owners (§3.6).1
- Joint account without survivorship
The deceased owner's proportionate interest goes to their estate, and Old National may withhold the funds until it receives all legal documents it requires or reasonably requests (§3.6).1
- Payable-on-death account
After the last surviving owner dies, the beneficiary becomes the owner. The beneficiary cannot withdraw unless all owners have died and the beneficiary is then living, and the beneficiary's right is subject to Old National's security interest and right of setoff (§3.7).1
State law on paying a balance without lettersKentucky, Tennessee
- Kentucky
KRS 391.030(2)
Kentucky law directs a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.KRS 391.030(2)Verified Oct 3, 2026View source
Paid to: surviving spouse
Limit: $2,500 in total from every holder
The section sets further conditions.
- Tennessee
T.C.A. § 45-2-708
Tennessee law permits a bank to pay from a deceased depositor's balance on proof the institution accepts, without letters testamentary or letters of administration.T.C.A. § 45-2-708Verified Oct 3, 2026View source
Limit: $15,000 held at the institution
When: 30 days after the death
Paid to: the executor named in any will known to the institution; in the absence of knowledge of a purported will naming a surviving executor: a creditor for expenses of the funeral; a creditor for the expenses of the last illness; the surviving spouse; the next of kin
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
T.C.A. § 30-2-103(b)(2)
Tennessee law permits a bank to pay from a deceased depositor's balance on proof the institution accepts, without letters testamentary or letters of administration.T.C.A. § 30-2-103(b)(2)Verified Oct 3, 2026View source
Limit: $10,000 held at the institution
When: six (6) months have passed since the decedent's death without an application being made for the appointment of a personal representative
Paid to: the surviving spouse of a decedent or a trust for the benefit of the surviving spouse; if no surviving spouse exists, the surviving children of the decedent as tenants in common or a trust for the benefit of any surviving children (in that order)
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
Accounts handled elsewhere2
- Wealth Management, including 1834
Investment and trust accounts; 1834, a division of Old National Bank, provides estate planning and administration2
Phone: 1-800-830-0362
- Bremer client integration team
Questions from Bremer Bank clients2
Phone: 1-855-682-3232
What Old National's agreement and guidance say5
- What it does when notified
Old National may continue to honor checks, other items and instructions on the account until it knows of the death, has received any documentation it requests to verify the death, and has had a reasonable opportunity to act (§2.10).1
It may freeze the account and restrict withdrawals and deposits until all obligations under the agreement and applicable law are met, and it is not required to release funds until it receives the documentation it reasonably requests to verify the death and who is entitled to the funds.1
- Wills, probate and small estates
Old National may comply with court orders and take instructions from court-appointed representatives, guardians or conservators, including those from a state other than the one where the account is maintained or the owner resides (§2.10).1
- Deposits after the death
Federal benefit payments deposited after a date of ineligibility must be returned to the federal government or other payor. If Old National is obligated to return them, it may set off against any of the owner's accounts to recover the amount (§2.9).1
- Dormant and unclaimed accounts
A checking account with no owner-initiated activity for 12 months (36 months for savings and money market) is dormant and charged a dormant fee. Once presumed abandoned under state law, it stops earning interest and the balance is transferred to the state as unclaimed property (§2.11).1
- Accounts from a merged institution
Accounts opened at First Midwest Bank, CapStar Bank or Bremer Bank are Old National accounts today. Bremer Bank accounts moved to Old National on October 20, 2025.2
Old National's integration page states that Bremer Wealth accounts move to the Old National Wealth Management platform in February 2026.3
Not in Old National's published guidance2
- How long a claim takes
- Whether the death certificate must be certified
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- Include the borrower's name, the loan number and/or property address, and the information requested
- Old National charges no fee for responding
Claims Contact
Phone: 1-866-853-3277
Mailing address: Attn: Mortgage Servicing, PO Box 3788, Evansville, IN 47736
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
What Old National provides to the estate1
- Payoff statement
For the amount needed to pay off the loan, call Mortgage Servicing at 1-866-853-3277 or 1-812-468-1800, email mortops@oldnational.com, fax 812-461-9354, or visit any Old National banking center. Payoff amounts over $3,500 must be paid in a banking center.1
Not in Old National's published guidance2
- A procedure for reporting a death
- A list of required documents
Claims Contact
Phone: 1-800-731-2265
What Old National's agreement and guidance say1
- Debts owed to the institution
Old National's Deposit Account Agreement gives the bank a first priority security interest in the customer's deposit accounts for obligations owed to it, and makes a POD beneficiary's right to deposit funds subject to that security interest and right of setoff (§§2.9, 3.7).1
Not in Old National's published guidance2
- A procedure for reporting a death
- A list of required documents
Sources1
Old National Client Care can be reached by phone at 1-800-731-2265 for questions throughout the claims process.
Sources
Data sourced from Old National primary sources (35 pages reviewed). How we research.
Old National death claims support
Old National Client Care
Phone
Wealth Management, including 1834
Mortgage Servicing
Hours
Website
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