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Home→Financial Institutions→John Hancock

Estate planning at John Hancock

How to protect 11 John Hancock accounts — manage beneficiaries online, fund a trust in-branch, and file claims through John Hancock's Life Post Issue - Claims

OverviewPreparing your estateWhen someone dies

John Hancock

Subsidiary of Manulife Financial Corporation (Canada)

johnhancock.com→
John Hancock logo

Customer Service

Phone1-800-732-5543
Toll-Free1-888-887-2739
Emailgeneralinquiries@jhancock.com
Fax1-617-663-3389
Mailing Address

John Hancock, PO Box 55979, Boston, MA 02205

Annuities Service
1-800-344-1029
Annuities Express Claims
1-877-543-2363
Long-Term Care Claims
1-800-233-1449
Vitality Inquiries
1-888-333-2659
Online Account Support
1-888-888-8856
WebsiteLearn more→

Life Post Issue - Claims

Phone1-888-887-2739
Fax1-617-663-3389
Mailing Address

John Hancock, PO Box 55979, Boston, MA 02205

Annuities Service
1-800-344-1029
Annuities Express Claims
1-877-543-2363
Long-Term Care Claims
1-800-233-1449
WebsiteLearn more→

Life Post Issue - Claims

Phone1-888-887-2739
Fax1-617-663-3389
Mailing Address

Life Post Issue - Claims, John Hancock, PO Box 55979, Boston, MA 02205 | Overnight: 372 University Avenue, Suite 55979, Westwood, MA 02090

Annuities Express Claims
1-877-543-2363
WebsiteNotify online→
Verified May 2026

With 11 products relevant to estate planning, John Hancock policyholders need to understand how beneficiary designations control where proceeds go. These designations override a will, so the names on file with John Hancock are what determine who receives the death benefit.

Beneficiary designations at John Hancock can be managed online, in branch, by mail, and by phone, typically taking 10-15 minutes online; 15-30 minutes by mail. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).

There are two sides to estate planning at John Hancock: setting things up while you're alive, and the process survivors follow after a death.

Preparing your estate

Beneficiaries and trust funding

How to manage beneficiaries online, fund a trust in-branch, and review 11 account types at John Hancock.

View details →

When someone dies

Death claim process

Contact John Hancock's Life Post Issue - Claims to file a claim. 4-step process, 7 required documents, and contact information for survivors.

View details →

Reach John Hancock's Life Post Issue - Claims at 1-888-887-2739 for help with any of these procedures.


Frequently asked questions

Sign in to your online life insurance account at johnhancock.com, select your policy, and navigate to the Policy overview subtab to view and request beneficiary changes. You can also call 888-887-2739 to request the Designation/Change of Beneficiary form by mail. The form requires each beneficiary's name, date of birth, SSN, relationship, and percentage allocation. Primary and contingent allocations must each total 100%.

Yes, nonqualified John Hancock annuities can be owned by a trust. The new trust owner must complete both the Change of Owner and/or Beneficiary form and the Certificate for Trust or Entity Ownership form, listing the trust's grantors and beneficiaries with their dates of birth. However, under IRC Section 72(u), an annuity owned by a non-natural entity generally loses tax-deferred treatment unless all trust beneficiaries are natural persons. John Hancock takes the position that a trust holding an annuity as agent for a natural person may qualify for the exception.

To register as a trust policy owner, go to the johnhancock.com sign-in page, click "Register" underneath "Company, trustee, third party administrator," and select "Policy Owner (Trustee)" as your role. If you wish to authorize a trustee to make changes to your policy, John Hancock requires a Trust Certification form completed and signed by all named trustees. All documents submitted must reference the full trust name, date, and the policy number.

SimplyTrustSimplyTrust Editorial·Updated May 23, 2026

Sources

  • johnhancock.com

Data sourced from John Hancock primary sources (18 pages reviewed). How we research.

John Hancock

Subsidiary of Manulife Financial Corporation (Canada)

johnhancock.com→
John Hancock logo

Customer Service

Phone1-800-732-5543
Toll-Free1-888-887-2739
Emailgeneralinquiries@jhancock.com
Fax1-617-663-3389
Mailing Address

John Hancock, PO Box 55979, Boston, MA 02205

Annuities Service
1-800-344-1029
Annuities Express Claims
1-877-543-2363
Long-Term Care Claims
1-800-233-1449
Vitality Inquiries
1-888-333-2659
Online Account Support
1-888-888-8856
WebsiteLearn more→

Life Post Issue - Claims

Phone1-888-887-2739
Fax1-617-663-3389
Mailing Address

John Hancock, PO Box 55979, Boston, MA 02205

Annuities Service
1-800-344-1029
Annuities Express Claims
1-877-543-2363
Long-Term Care Claims
1-800-233-1449
WebsiteLearn more→

Life Post Issue - Claims

Phone1-888-887-2739
Fax1-617-663-3389
Mailing Address

Life Post Issue - Claims, John Hancock, PO Box 55979, Boston, MA 02205 | Overnight: 372 University Avenue, Suite 55979, Westwood, MA 02090

Annuities Express Claims
1-877-543-2363
WebsiteNotify online→
Verified May 2026

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Learn how to protect your John Hancock accounts and other assets with trusts, beneficiary designations, and estate planning documents.

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Learn how to protect your John Hancock accounts and other assets with trusts, beneficiary designations, and estate planning documents.

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