
What to do when a Hightower account holder dies
Report the death to Hightower at 1-312-962-3800
What happens to Hightower investment accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Hightower (1-312-962-3800) to claim the funds.
Claims can be filed by phone (1-312-962-3800) or by emailing documentation to compliance@hightoweradvisors.com. Before reaching out, gather the account holder's full name, account numbers, and the death certificate.
Death claim process
The death claim process at Hightower works as follows:
Filing a claim
- Find the practice with Find an Advisor or the practice directory
- Or call the Chicago office at (312) 962-3800 and ask to be routed to the servicing practice, which then works the custodian's process for you
- Give the deceased person's full legal name and date of death, and ask the advisor to notify the custodian so trading authority and any standing distributions stop
- Each Advisor Practice runs its own site under a hightoweradvisors.com subdomain. The numbers in those footers are the practice's, not the firm's or the trust company's
- Fidelity 800-544-6666
- Schwab 800-515-2157
- Pershing 877-870-7230
- National Financial 800-801-9942
- JP Morgan 800-634-1428
- IWS is also named as a custodian on that page; ask the Advisor Practice how to reach it
Required Documents
- Certified copy of the death certificateOne for each custodian that holds an account.
- The custodian's own death-claim or account-transfer formFrom Fidelity, Schwab, Pershing, National Financial, IWS or JP Morgan, obtained through the advisor.
- Government-issued photo ID and Social Security number, for the beneficiary, executor or successor trustee
- Letters Testamentary or Letters of Administration, for an individually titled account with no TOD beneficiary and no surviving joint owner
- Trust agreement or certification of trust, and the successor trustee's ID, for a trust-titled account, or where a trust is the beneficiary
- The most recent custodial statementIt identifies the custodian, the account number and the titling.
- Medallion signature guarantee, where the custodian's transfer form requires one on the inheriting party's signature
What happens to each kind of account6
- Payable-on-death account
On a TOD account, the custodian moves the assets into an account in the named beneficiary's name.1
- Joint account with survivorship
The custodian retitles the account to the survivor.1
- Trust account
On a trust-titled account, the assets stay in the trust and the successor trustee takes over control.1
If Hightower Trust Company, NA is the trustee or successor trustee, it runs the trust, not the Advisor Practice or the custodian. It makes distributions, exercises distribution discretion, tracks principal and income, provides beneficiaries' tax forms and files the trust income tax returns.2
- IRA
For an IRA, Roth IRA or SEP IRA, the custodian opens an inherited IRA for the designated beneficiary.1
- Account in one name
An individually titled account with no beneficiary goes through probate. Once the executor has Letters, the custodian retitles the account to the estate.1
- Investment account
The account moves to the beneficiary at the custodian; the advisory agreement was the deceased person's. A beneficiary may stay with the same Hightower practice, move to another, or leave the custodian entirely.1
Each practice sets its own account minimums, so an inherited share of a portfolio may not meet them.1
Accounts handled elsewhere8
- Fidelity
Custody of Hightower client accounts3
Phone: 1-800-544-6666
- Schwab
Custody of Hightower client accounts3
Phone: 1-800-515-2157
- Pershing
Custody of Hightower client accounts3
Phone: 1-877-870-7230
- National Financial
Custody of Hightower client accounts3
Phone: 1-800-801-9942
- JP Morgan
Custody of Hightower client accounts3
Phone: 1-800-634-1428
- IWS
Custody of Hightower client accounts; reached through the Advisor Practice3
- Hightower Trust Company, NA
Trusts it serves as trustee or successor trustee, and estates where it acts as agent for the executor2, 4
- Hightower Trust Company of Illinois, LLC
Retirement plan services1
Help Hightower offers survivors1
- Agent for an executor (Hightower Trust Company)
Hightower Trust Company takes on the administrative and tax duties an executor delegates to it and, where the executor delegates it, fiduciary responsibility for investing the estate's assets.5
Who qualifies: An executor; reached through the Hightower advisor or the trust company's web form.
What Hightower's agreement and guidance say2
- What it does when notified
Hightower's Form ADV Part 2A says it "does not directly hold client funds or securities; all client assets are held by unaffiliated qualified custodians." The custodian freezes the account, accepts the death certificate and releases or retitles the assets.6
What the custodian does with each account depends on how it is titled, and Hightower cannot change that.1
- Who can get account information
For the deceased person's records rather than the assets, Hightower's privacy policy recognizes an authorized agent acting on a consumer's behalf, reachable at dataprivacyrequest@hightoweradvisors.com or 888-587-2999.7
Written requests go to Hightower's Compliance department. Expect to supply identifying documents; the policy limits disclosure requests to twice in any 12-month period.7
Not in Hightower's published guidance7
- A claim form
- A fax number for claim documents
- An email address for claim documents
- An online way to report a death
- Claims phone line
- IWS phone number
- Hightower Trust Company phone number
Sources7
- 1.Find an Advisor
- 2.Personal Trust Services
- 3.Legal and Privacy (business continuity)
- 4.Hightower Trust Company contact form
- 5.Ways We Can Serve
- 6.Form ADV Part 2A, August 19, 2026
- 7.Privacy policy
Hightower can be reached by phone at 1-312-962-3800 and email at compliance@hightoweradvisors.com for questions throughout the claims process.
Sources
Data sourced from Hightower primary sources (15 pages reviewed). How we research.
Hightower death claims support
Phone
Custodian direct line -- Fidelity
Custodian direct line -- Schwab
Custodian direct line -- Pershing
Custodian direct line -- National Financial
Custodian direct line -- JP Morgan
Mailing address
Website
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