What to do when a Guideline account holder dies
Contact Guideline — 7-step process, 8 required documents, and guideline reviews a complete document set within 1-2 weeks, then issues the beneficiary distribution form through docusign; it aims to respond to any submission within one business day
Phone1-888-344-5188
Mailing Address
Gusto, Inc., Attn: Retirement Care, 1201 16th Street, Suite 350, Denver, CO 80202
IRA Support
Rollovers & Distributions
Plan Sponsors & Administrators
Onboarding Plans
Gusto Retirement Pro Partners
Sales & New Plan Inquiries
WebsiteLearn more→
Phone1-888-344-5188
Mailing Address
Gusto, Inc., Attn: Retirement Care, 1201 16th Street, Suite 350, Denver, CO 80202
IRA Support
Rollovers & Distributions
Plan Sponsors & Administrators
Onboarding Plans
Gusto Retirement Pro Partners
Sales & New Plan Inquiries
WebsiteLearn more→
Gusto Retirement Care -- Participant Support (death claims)
Phone1-888-344-5188
Toll-Free1-888-344-5188
Mailing Address
Gusto, Inc., Attn: Retirement Care, 1201 16th Street, Suite 350, Denver, CO 80202
WebsiteNotify online→
Verified Jul 2026
What happens to Guideline retirement accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Guideline's Gusto Retirement Care -- Participant Support (death claims) (1-888-344-5188) to claim the funds.
Guideline provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Death claim process
To file a claim after an account holder's death, here is what Guideline requires:
Filing a claim
1
Do NOT log in to the deceased participant's account -- Guideline locks accounts that are accessed after a death is reported
2
Contact Retirement Participant Support at 1-888-344-5188 or support@retirement.gusto.com and request a secure upload link (Guideline is online-only; there is no branch and no agent)
3
Submit the certified death certificate, your photo ID, and the documents that match your relationship to the participant:
- Spouse: marriage certificate if your name is not on the death certificate
- Child: birth certificate; minor: guardianship certificate or adoption decree
- Trustee: the first page of the fully executed trust
- Charity: a W-9
4
Guideline reviews within 1-2 weeks, confirms you as a beneficiary, and only then releases account details
5
If NO beneficiary is on file, Guideline pays a 401(k) in this default order:
- Surviving spouse, then children in equal shares, then parents in equal shares, then the estate
- For an IRA, the IRA agreement sets the default beneficiary
- If the estate takes the account, the executor claims it -- Guideline says a notarized Small Estate Affidavit may be required
6
Guideline sends the beneficiary distribution form by DocuSign; make the distribution election:
- Surviving spouse: roll the balance into your own IRA, keep it as an inherited (beneficiary) account, which avoids the 10% early-withdrawal penalty before age 59 1/2, or roll it into your own employer plan
- Non-spouse beneficiaries (and most see-through trusts) are generally on the SECURE Act 10-year rule: the account must be emptied by December 31 of the 10th year after the participant's death
- Eligible Designated Beneficiaries -- a spouse, the participant's minor child, a disabled or chronically ill person, or someone not more than 10 years younger -- can still stretch distributions over life expectancy
- You can instead file a written disclaimer within 9 months of the death (before taking any distribution) and let the account pass to the next beneficiary
7
Sign the DocuSign form electronically; Guideline processes the distribution or the inherited-account transfer
Required Documents
- Certified copy of the death certificate (one is enough even when several beneficiaries file together)
- Color copy of a current, unexpired government-issued photo ID (passport, driver's license, or state ID) for each beneficiary
- Marriage certificate (spouse beneficiary whose name is not on the death certificate)
- Birth certificate (child beneficiary)
- Birth certificate, certificate of guardianship, or adoption decree (minor beneficiary)
- First page of the fully executed trust document (trust beneficiary)
- W-9 (charitable beneficiary)
- Notarized Small Estate Affidavit may be required where the estate is the beneficiary
Claims Contact
What to know at this institution
Guideline (Gusto Retirement) is a 401(k) recordkeeper, not an insurer, so the claim is a plan distribution, not a policy payout. Specifics worth knowing: (1) The first instruction is do NOT log in to the decedent's account -- Guideline locks it, and a locked account slows the claim. (2) Nothing about the account, not even the balance, is disclosed until Guideline has verified the claimant as a named beneficiary. (3) With no beneficiary on file, a 401(k) defaults to spouse, then children equally, then parents equally, then the estate; an IRA defaults per the IRA agreement. Where the estate takes it, Guideline says the executor may need a notarized Small Estate Affidavit. (4) Spousal rights are built in: marriage makes the spouse the sole primary beneficiary of a 401(k) by law, and only a notarized spousal consent can displace them -- so a designation naming children or a trust is only good if that consent was executed. (5) Most non-spouse beneficiaries, and most see-through trusts, must empty the account within 10 years under the SECURE Act. (6) Executors should also look for a FORCE-OUT rollover: when a small-balance participant left the employer, the plan may have automatically moved the balance into a Guideline IRA in the participant's name (Guideline supports force-out thresholds up to $5,000, though the law now allows up to $7,000). That IRA is a separate, unclaimed asset the family often does not know about.
Prepare your letter of instruction to Guideline
Guideline asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist Guideline requires.
Build your letter of instructionExpected timelines at Guideline: Guideline reviews a complete document set within 1-2 weeks, then issues the beneficiary distribution form through DocuSign; it aims to respond to any submission within one business day. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by Guideline includes Certified copy of the death certificate (one is enough even when several beneficiaries file together), Color copy of a current, unexpired government-issued photo ID (passport, driver's license, or state ID) for each beneficiary, and Marriage certificate (spouse beneficiary whose name is not on the death certificate), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Do not log in to the deceased participant's account. Guideline states that logging in raises a security concern that can get the account locked, which delays the claim. Instead, call Retirement Participant Support at 1-888-344-5188 or email support@retirement.gusto.com and ask for a secure file upload link. Upload a certified death certificate and a color copy of your current government-issued photo ID, plus whatever matches your relationship: a marriage certificate (spouse not named on the death certificate), a birth certificate (child), guardianship or adoption papers (minor), the first page of the fully executed trust (trustee), or a W-9 (charity). If you cannot upload, mail the documents to Gusto, Inc., Attn: Retirement Care, 1201 16th Street, Suite 350, Denver, CO 80202. Guideline reviews within 1-2 weeks and will not release any account details, including the balance, until it has confirmed you as a beneficiary. It then sends the beneficiary distribution form through DocuSign.
No. A Guideline 401(k), Solo 401(k), or IRA cannot be retitled into a trust -- these accounts are individually owned by law, there is no trust registration to move them into, and re-registering one in a trust's name would be treated as distributing the entire balance. The estate-planning step is the beneficiary designation: log in at my.guideline.com, open Account Settings (401(k)) or Settings > Personal Settings > Beneficiaries (IRA), select trust as the beneficiary type, and enter the trust name and trust date. Guideline does not collect the trust document at that point -- the trustee has to produce the first page of the fully executed trust when filing the death claim. If you are married, naming a trust rather than your spouse as sole primary beneficiary of a 401(k) requires your spouse's notarized written consent.
For a 401(k), Guideline pays in a default order: surviving spouse, then children in equal shares, then parents in equal shares, then the estate. For an IRA, the IRA agreement sets the default. When the estate takes the account, the executor has to claim it, and Guideline says a notarized Small Estate Affidavit may be required to release the funds. That is the worst outcome for the family -- a retirement account that would have bypassed probate entirely with a designation on file instead gets pulled into the estate, and the 10-year payout clock generally applies with no stretch available.
Possibly. Guideline plans can carry a force-out provision: when a participant leaves the employer with a small balance, the plan can push the money out of the plan after a notice period, and if the participant never acted, it is automatically rolled into a Guideline IRA in their own name. Guideline supports force-out thresholds up to $5,000 (federal law now permits up to $7,000). So a decedent who left a Guideline-administered employer years ago may have an unclaimed Guideline IRA rather than a plan account -- and the family often has no statement for it. When you call 1-888-344-5188 (or 1-888-810-3801 for IRAs), ask Guideline to check for both a plan account and a rollover IRA under the decedent's name and Social Security number.
Guideline's Gusto Retirement Care -- Participant Support (death claims) can be reached by phone at 1-888-344-5188 and email at support@retirement.gusto.com for questions throughout the claims process.
When the deceased had multiple Guideline retirement accounts, some may need separate claims while others can be handled together. The Gusto Retirement Care -- Participant Support (death claims) can clarify what's needed for each account type.
Sources
Data sourced from Guideline primary sources (18 pages reviewed). How we research.
Phone1-888-344-5188
Mailing Address
Gusto, Inc., Attn: Retirement Care, 1201 16th Street, Suite 350, Denver, CO 80202
IRA Support
Rollovers & Distributions
Plan Sponsors & Administrators
Onboarding Plans
Gusto Retirement Pro Partners
Sales & New Plan Inquiries
WebsiteLearn more→
Phone1-888-344-5188
Mailing Address
Gusto, Inc., Attn: Retirement Care, 1201 16th Street, Suite 350, Denver, CO 80202
IRA Support
Rollovers & Distributions
Plan Sponsors & Administrators
Onboarding Plans
Gusto Retirement Pro Partners
Sales & New Plan Inquiries
WebsiteLearn more→
Gusto Retirement Care -- Participant Support (death claims)
Phone1-888-344-5188
Toll-Free1-888-344-5188
Mailing Address
Gusto, Inc., Attn: Retirement Care, 1201 16th Street, Suite 350, Denver, CO 80202
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
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