Estate planning at Genworth
How to protect 9 Genworth accounts — manage beneficiaries online, fund a trust by mail, and file claims through Genworth's Life & Annuity Claims
Customer Service
Phone1-888-436-9678
Mailing Address
P.O. Box 10719, Lynchburg, VA 24506
Fixed Annuities
Variable Annuities
Immediate Annuities
Total Living Coverage
Long-Term Care
Consumer Web Support
WebsiteLearn more→
Life & Annuity Claims
Phone1-888-325-5433
Fax1-888-325-3299
Mailing Address
P.O. Box 10719, Lynchburg, VA 24506
LTC Claims
WebsiteLearn more→
Death Claims
Phone1-888-325-5433
Toll-Free1-888-325-5433
Fax1-888-325-3299
Mailing Address
Genworth Life and Annuity Claims Department, P.O. Box 10719, Lynchburg, VA 24506
WebsiteNotify online→
Verified Jul 2026
Genworth is a insurance company with 9 products relevant to estate planning. Life insurance and annuity proceeds transfer directly to named beneficiaries outside of probate, making beneficiary designations one of the most important estate planning steps for Genworth policyholders.
Managing beneficiaries at Genworth is straightforward—changes can be made online, by mail, and by phone, typically taking 15-20 minutes to complete; 2-4 weeks for processing. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).
Genworth has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to manage beneficiaries online, fund a trust by mail, and review 9 account types at Genworth.
View details →When someone dies
Death claim process
Contact Genworth's Life & Annuity Claims to file a claim. 8-step process, 8 required documents, and contact information for survivors.
View details →Genworth's Life & Annuity Claims can answer questions about beneficiaries, trusts, or death claims at 1-888-325-5433. Email inquiries can be sent to LifeCustomerService@genworth.com.
Frequently asked questions
The CareScout Quality Network is a nationwide network of aging care providers vetted for quality standards who offer preferred pricing to Genworth Life Insurance Company long-term care policyholders. As a Genworth LTC customer, you also have access to the CareScout Care Advocate Team -- nurses and social workers who compile personalized education materials and resources and help find care providers that can help meet your care goals. CareScout Insurance Company also writes Care Assurance, a standalone LTC insurance product launched in October 2025 that is available in 40 states as of February 2026 and includes access to the CareScout Quality Network.
Download the state-specific Ownership and Beneficiary Designation Request form from genworth.com/customer-support/forms-and-documents/life-insurance-forms. There are two versions: one for policies delivered in CA, CT, DE, DC, FL, NY, ND, and SD, and a separate version for all other states. Complete all required fields including primary and contingent beneficiary information with full legal names, dates of birth, Social Security numbers, relationships, and percentage allocations. Sign, date, and submit the form by mail to the address on the form, by email to LifeCustomerService@genworth.com, or by fax. You can also call 888-GENWORTH (888-436-9678) to request the form.
Yes. You can name a trust as beneficiary on a Genworth annuity using the Annuity Contract Change Form, available at genworth.com/customer-support/forms-and-documents/annuity-forms. Provide the full trust name, date established, trustee name, and EIN. Designations must be made in percentages. Even if only changing the contingent beneficiary, you must restate the primary beneficiary. For trust-owned annuity contracts, documentation showing signing authority is required. Note that naming a non-spouse beneficiary or trust may limit tax-deferral options. For annuity changes, you may also log in to your MyGenworth account at genworth.com/login.
Sources
Data sourced from Genworth primary sources (18 pages reviewed). How we research.
Customer Service
Phone1-888-436-9678
Mailing Address
P.O. Box 10719, Lynchburg, VA 24506
Fixed Annuities
Variable Annuities
Immediate Annuities
Total Living Coverage
Long-Term Care
Consumer Web Support
WebsiteLearn more→
Life & Annuity Claims
Phone1-888-325-5433
Fax1-888-325-3299
Mailing Address
P.O. Box 10719, Lynchburg, VA 24506
LTC Claims
WebsiteLearn more→
Death Claims
Phone1-888-325-5433
Toll-Free1-888-325-5433
Fax1-888-325-3299
Mailing Address
Genworth Life and Annuity Claims Department, P.O. Box 10719, Lynchburg, VA 24506
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your Genworth accounts and other assets with trusts, beneficiary designations, and estate planning documents.
