What to do when a CSAA Insurance account holder dies
Report the death to CSAA Insurance's Claims Assistance and Customer Service at 1-800-922-8228
A death claim on a CSAA Insurance policy is filed through the Claims Assistance and Customer Service (1-800-922-8228). Because insurance proceeds pass directly to named beneficiaries, this process is separate from probate. The required documentation and timeline vary by policy type.
To start, call CSAA Insurance at 1-800-922-8228. Have the account holder's full name, account numbers, and the death certificate ready before you call.
Death claim process
The death claim process at CSAA Insurance works as follows:
Filing a claim
- Call 800.922.8228, the number the Contact Us page lists for both customer service and claims assistance, 24 hours a day, 7 days a week
- Or call the number CSAA lists for the policy's state on its state numbers page
- Or visit the AAA club branch that services the policy
Required Documents
- Death certificateFor a surviving spouse asking to be the named insured, CSAA says: "Be sure to have the policy number and death certificate on-hand."
- Policy number for each CSAA policy, and the AAA membership numberCSAA asks for both when servicing a policy. Policy documents are in the MyPolicy portal.
What happens to each kind of account1
- Auto, home or renters policy
CSAA writes property and casualty coverage only, so there is no death benefit to claim: auto, home, renters and umbrella policies are reported, endorsed, transferred or cancelled. For a car left behind, CSAA says to "contact the insurance company to find out who is listed on the policy."1
A surviving spouse left a home can ask to be listed as the "named insured"; CSAA says most policies let surviving spouses keep making payments until the policy is reregistered or rewritten. An heir to a home should "contact the insurance company as soon as possible, as the policy may need to be rewritten."1
Accounts handled elsewhere2
- AAA Life Insurance Company
AAA-branded life insurance policies. It is a separate company, and CSAA's numbers do not reach it.1
- AAA club and its agent
Servicing CSAA policies, including reporting a death and changing a policy.1
Not in CSAA Insurance's published guidance6
- A claim form
- How long a claim takes
- A mailing address for claim documents
- How proceeds are paid
- Return premium refund mechanics
- Procedure for naming a trust as named insured
Sources1
CSAA Insurance's Claims Assistance and Customer Service can be reached by phone at 1-800-922-8228 for questions throughout the claims process.
Sources
Data sourced from CSAA Insurance primary sources (15 pages reviewed). How we research.
CSAA Insurance death claims support
Claims Assistance and Customer Service
Phone
Insurance Specialists
Hours
Mailing address
Website
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