CrossFirst Bank
Subsidiary of CrossFirst Bankshares, Inc. (acquired by First Busey Corporation)
busey.comEstate planning and settlement at CrossFirst Bank
Name beneficiaries in branch, fund a trust in branch, and report a death at 1-800-672-8739
CrossFirst Bank merged into BuseyMerged, effective June 2025
CrossFirst Bankshares, Inc. was acquired by First Busey Corporation effective March 1, 2025. CrossFirst Bank operated as a separate banking subsidiary until it was merged with and into Busey Bank, effective June 21, 2025 per the FDIC merger record (change code 223, CERT 58648 into CERT 16450). Former CrossFirst banking centers now operate under the Busey Bank brand, and crossfirstbank.com issues a 301 redirect to busey.com. Contact Busey Customer Care at 800.672.8739 for any former CrossFirst account; estate and death-claim procedures are Busey Bank's.
CrossFirst Bank offers 14 consumer accounts that interact with estate planning in distinct ways. Of those, 10 can name a trust as beneficiary or be retitled into a trust. Understanding the transfer methods available for each account type helps families keep assets out of probate and ensure they pass to the right people.
At CrossFirst Bank, beneficiary designations are managed in branch, by phone, and by mail. Accounts can also be retitled into a trust to keep them out of probate entirely.
CrossFirst Bank has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Beneficiaries and trust funding
How to update beneficiaries in-branch, fund a trust in-branch, and review 14 account types at CrossFirst Bank.
Preparing your estate →Death claim process
Report the death to CrossFirst Bank's Busey Customer Care at 1-800-672-8739. The page lists the steps and the documents to send.
When someone dies →CrossFirst Bank is not available nationwide. Estate planning procedures may vary by state, so confirm that your location is served before making account changes.
Sources
Data sourced from CrossFirst Bank primary sources (15 pages reviewed). How we research.
CrossFirst Bank customer support
Busey Customer Care (handles all former CrossFirst Bank accounts)
Phone
Lost or stolen Busey Debit Mastercard
Elan Financial Services (Busey-branded Visa credit card)
Treasury Management support
Hours
Mailing address
Website
Estate planning articles
Learn how to protect your CrossFirst Bank accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Forms for Planning Your Estate
Free forms for planning your estate: a will, living trust, pour-over will, both powers of attorney, living will, and TOD deed.
Last Will and Testament
Name your heirs, guardians, and final wishes. Free for every state.
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Add, revoke or replace provisions of your will and republish the rest, signed as your state requires for a will.
HIPAA Release
Name who may receive your medical records, in the authorization federal law requires, with your state's rules for sensitive records. Free for every state.
Transfer on Death Deed
Transfer real property to a beneficiary upon your death without probate. Available in 34 states and the District of Columbia.
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