What to do when a CrossFirst Bank account holder dies
Contact CrossFirst Bank's Busey Wealth Management - Trust Services & Estate Advisory — 5-step process, 9 required documents, and processing times vary based on account type and completeness of documentation. pod claims with complete documentation are typically processed within 5-10 business days. estate claims requiring probate documents may take longer depending on court timelines.
CrossFirst Bank
Subsidiary of CrossFirst Bankshares, Inc. (acquired by First Busey Corporation)
busey.com→
Customer Care
Phone800-672-8739
Mailing Address
100 W University Ave, Champaign, IL 61820
WebsiteLearn more→
Busey Wealth Management - Trust Services & Estate Advisory
WebsiteLearn more→
Death Claims
Phone800-672-8739
Verified Apr 2026
What happens to CrossFirst Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with CrossFirst Bank's Busey Wealth Management - Trust Services & Estate Advisory (800-672-8739) to claim the funds.
Begin by calling CrossFirst Bank at 800-672-8739. You will need the deceased's full name, account numbers, and a certified death certificate to get the process started.
Death claim process
The death claim process at CrossFirst Bank works as follows:
Filing a claim
1
Notify Busey Bank by visiting a local branch in person or calling Customer Care at 800-672-8739
2
The bank will freeze individual accounts of the deceased to prevent further transactions until the estate is settled
3
Provide required documentation based on account type:
- For joint accounts with right of survivorship, provide a certified death certificate to have the deceased name removed
- For accounts with POD beneficiary designations, beneficiaries must provide a certified death certificate and valid government-issued photo ID
- For accounts without beneficiary designations, provide Letters Testamentary or Letters of Administration from the probate court
- For trust accounts, the successor trustee must provide the death certificate, trust documentation, and successor trustee identification
- For IRA accounts, beneficiaries must provide a death certificate, valid ID, and complete applicable IRA distribution forms
4
Submit all documents at a Busey Bank branch or by mail
5
Busey Bank will review submitted documents and process the claim
Required Documents
- Certified copy of the death certificate
- Valid government-issued photo ID for the beneficiary, executor, or successor trustee
- Account information for the deceased (account numbers, if available)
- For accounts without beneficiary: Letters Testamentary or Letters of Administration from the probate court
- For accounts without beneficiary and small estates: Small Estate Affidavit (state-specific requirements apply)
- For trust accounts: trust agreement or Certification of Trust showing successor trustee provisions
- For trust accounts: successor trustee identification and acceptance documentation
- For IRA accounts: IRA distribution or transfer forms
- Written distribution instructions from the authorized claimant
Busey Wealth Management provides full estate settlement and trust administration services for clients with trust and wealth management relationships. Busey Wealth Management professionals act as impartial liaisons to ensure that the decedent wishes are executed in accordance with legal documents. Contact Busey Wealth Management for trust and estate administration services.
Expected timelines at CrossFirst Bank: Processing times vary based on account type and completeness of documentation. POD claims with complete documentation are typically processed within 5-10 business days. Estate claims requiring probate documents may take longer depending on court timelines. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
CrossFirst Bank requires several documents to process a claim, including Certified copy of the death certificate, Valid government-issued photo ID for the beneficiary, executor, or successor trustee, and Account information for the deceased (account numbers, if available), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Visit a local Busey Bank branch in person or call Customer Care at 800-672-8739. Bring or have available the deceased account details and a certified copy of the death certificate. The bank will freeze individual accounts to prevent further transactions until the estate is settled. For joint accounts with right of survivorship, the surviving account holder retains access after the deceased name is removed.
CrossFirst Bank's Death Claims can be reached by phone at 800-672-8739 for questions throughout the claims process.
When the deceased had multiple CrossFirst Bank accounts, some may need separate claims while others can be handled together. The Busey Wealth Management - Trust Services & Estate Advisory can clarify what's needed for each account type.
CrossFirst Bank
Subsidiary of CrossFirst Bankshares, Inc. (acquired by First Busey Corporation)
busey.com→Customer Care
Phone800-672-8739
Mailing Address
100 W University Ave, Champaign, IL 61820
WebsiteLearn more→
Busey Wealth Management - Trust Services & Estate Advisory
WebsiteLearn more→
Death Claims
Phone800-672-8739
Verified Apr 2026
Estate planning articles
Learn how to protect your CrossFirst Bank accounts and other assets with trusts, beneficiary designations, and estate planning documents.
