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Home→Financial Institutions→Citizens Bank→Preparing your estate

How to name beneficiaries and fund a trust at Citizens Bank

Covers 14 deposit, 2 retirement, and 2 lending accounts — beneficiaries can be managed online

Citizens Bank

Subsidiary of Citizens Financial Group, Inc.

citizensbank.com→
Citizens Bank logo

Customer Service

Phone1-800-922-9999
Citizens Access Online Accounts
1-888-201-6505
IRA Questions
1-800-948-7200
Checking, Savings, Money Market, CD Questions
1-888-500-1478
Online Banking Support
1-800-656-6561
WebsiteLearn more→

Citizens Private Wealth

Phone1-800-922-9999
WebsiteLearn more→

Estate Services / Decedent Processing

Phone1-800-922-9999
Toll-Free1-800-922-9999
Mailing Address

Citizens Access, 1 Citizens Drive, Decedent Processing ROP 112, Riverside, RI 02915

Citizens Access Death Claims
1-888-201-6505
Mortgage Loan Servicing
1-800-234-6002
Home Equity Loan Servicing
1-800-708-6680
Home Equity Loan Servicing (alt)
1-866-999-0216
WebsiteNotify online→
Verified Apr 2026

Preparing your Citizens Bank accounts for estate transfer involves two primary strategies: designating beneficiaries on individual accounts and, where supported, retitling accounts into a revocable living trust. Both approaches bypass probate, but they work differently depending on the account type.

Across 18 product types, Citizens Bank accounts vary in how they transfer at death. The sections below walk through Payable on Death (POD) designations, trust funding options, and which products support each method.

One Deposit CheckingCitizens EverValue CheckingCitizens Quest CheckingCitizens Private Client CheckingStudent CheckingOne Deposit SavingsCitizens Quest SavingsCitizens Private Client SavingsCitizens Access Online SavingsPersonal Money MarketCitizens Quest Money MarketCitizens Private Client Money MarketCertificate of Deposit (CD)Citizens Access Online CD
1
Sign in to your Citizens Bank online banking account at citizensbank.com
2
Select "Manage Beneficiaries" from the "Account Services" menu
3
Select "Add Beneficiaries" for the desired account
4
Complete the beneficiary profile:
  • For individual beneficiaries: provide full name, Social Security number, date of birth, and address
  • For trusts: provide full trust name and date of trust
  • Assign percentage allocations to each beneficiary (must total 100%)
  • Designate as primary or contingent beneficiary
5
Review and confirm your selections
Online Portal→

Required Documents

  • Trust name, date established, and tax ID (EIN or SSN)

Special Requirements

  • Up to 15 beneficiary profiles can be added per account
  • Trusts can be named as POD beneficiaries
  • Primary and contingent beneficiaries allowed
  • Multiple beneficiaries can be named with percentage allocations totaling 100%
  • Beneficiary designations override will provisions for POD accounts
  • For IRA beneficiary changes, complete the IRA Beneficiary Form through a Financial Advisor at a branch or mail to Citizens Securities, Inc. JCB135 PO Box 42033 Providence, RI 02940

Citizens Bank

Subsidiary of Citizens Financial Group, Inc.

citizensbank.com→
Citizens Bank logo

Customer Service

Phone1-800-922-9999
Citizens Access Online Accounts
1-888-201-6505
IRA Questions
1-800-948-7200
Checking, Savings, Money Market, CD Questions
1-888-500-1478
Online Banking Support
1-800-656-6561
WebsiteLearn more→

Citizens Private Wealth

Phone1-800-922-9999
WebsiteLearn more→

Estate Services / Decedent Processing

Phone1-800-922-9999
Toll-Free1-800-922-9999
Mailing Address

Citizens Access, 1 Citizens Drive, Decedent Processing ROP 112, Riverside, RI 02915

Citizens Access Death Claims
1-888-201-6505
Mortgage Loan Servicing
1-800-234-6002
Home Equity Loan Servicing
1-800-708-6680
Home Equity Loan Servicing (alt)
1-866-999-0216
WebsiteNotify online→
Verified Apr 2026

Estate planning articles

Learn how to protect your Citizens Bank accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Estate planning articles

Learn how to protect your Citizens Bank accounts and other assets with trusts, beneficiary designations, and estate planning documents.

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