Estate planning and settlement at Citadel
Name beneficiaries in branch, fund a trust in branch, and report a death at 1-800-666-0191
Citadel is a credit union offering 9 accounts that interact with estate planning in different ways. As a membership-based credit union, Citadel headquartered at 520 Eagleview Blvd., Exton, PA 19341 (Chester County). 25 branches across the Greater Philadelphia area, including a first Philadelphia location in Overbrook Park with additional city branches planned. Since the March 2, 2026 conversion to a Federal Multiple Common Bond charter, anyone who lives in Pennsylvania, Delaware, New Jersey, New York, Ohio, Maryland, or West Virginia can join, as can members of a Citadel-affiliated Select Employee Group (SEG) and family or household members of an eligible person, no matter where they live. Joining requires a Social Security number, a government-issued ID, and a one-time $1.00 deposit into a savings account. Because estate paperwork is handled centrally by Survivor Support in Exton, an out-of-state executor can mail documents rather than travel to a branch. Understanding how each account transfers at death—and which ones a trust can hold—helps families avoid probate delays and unintended outcomes.
Beneficiary designations at Citadel can be managed in branch. Trust funding is also available, allowing families to retitle accounts into the name of a revocable living trust.
There are two sides to estate planning at Citadel: setting things up while you're alive, and the process survivors follow after a death.
Beneficiaries and trust funding
How to update beneficiaries in-branch, fund a trust in-branch, and review 9 account types at Citadel.
Preparing your estate →Death claim process
Report the death to Citadel's Survivor Support at 1-800-666-0191. The page lists the steps and the documents to send.
When someone dies →Reach Citadel Wealth Management at 1-610-380-6000 for help with any of these procedures. Email inquiries can be sent to citadelwealthmanagement@citadelbanking.com.
Citadel is not available nationwide. Estate planning procedures may vary by state, so confirm that your location is served before making account changes.
Sources
Data sourced from Citadel primary sources (20 pages reviewed). How we research.
Citadel customer support
Phone
Collections Department (loans of a deceased member)
Citadel Wealth Management (Cetera Investment Services)
Mailing address
Website
Estate planning articles
Learn how to protect your Citadel accounts and other assets with trusts, beneficiary designations, and estate planning documents.
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Free forms for planning your estate: a will, living trust, pour-over will, both powers of attorney, living will, and TOD deed.
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