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Prepare the letter of instruction Citadel requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
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Which institution holds the account, and the capacity you are writing in.
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Send it to Citadel's estate/claims department: Citadel, Attention: Survivor Support, 520 Eagleview Blvd, Exton, PA 19341. You can reach the department at 1-800-666-0191.
Citadel lists these among its required documents: Original death certificate (required to begin the process); Government-issued photo ID for each beneficiary or claimant; Copy of paid funeral bill (for accounts under $20,000); Original Short Certificate or Letter of Administration from the county Register of Wills office (for accounts over $20,000 or estate accounts). The prepared letter includes an enclosure checklist drawn from Citadel's recorded requirements.
POD and joint accounts are processed more quickly than estate accounts. Estate accounts require a Short Certificate or Letter of Administration from the court. IRA claims are processed through Ascensus and timelines vary.
Citadel accepts a letter you write. We draft it for you, addressed to Citadel's verified claims department with the required enclosures.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.
