Skip to main content
SimplyTrust
SimplyTrust
Create a TrustSettle an EstateForms & ToolsFreeResources
SimplyTrust Logo

Every family deserves a plan. We'll help.

Get startedApp StoreGoogle Play

Forms

  • Revocable Living Trust
  • Last Will and Testament
  • Pour-Over Will
  • Healthcare Power of Attorney
  • Financial Power of Attorney
  • Transfer on Death Deed
  • Vehicle Transfer on Death

Tools

  • Trust vs Will
  • Probate Calculator
  • Who Inherits
  • Estate Settlement
  • Death Tax Calculator
  • Life Insurance

Compare

  • Compare Services
  • vs LegalZoom
  • vs Trust & Will
  • vs Rocket Lawyer
  • vs Quicken WillMaker

Learn

  • Revocable Living Trusts
  • Last Will and Testaments
  • Articles
  • State Guides
  • Estate Law
  • Life Events

Directories

  • Law Firms
  • Financial Assets
  • Digital Assets
  • Government Agencies

Company

  • About
  • Careers
  • Contact
  • Create a Trust

SimplyTrust is not a law firm and does not provide legal advice, legal counsel, or attorney review. Information on this platform is for general informational purposes only. Use of SimplyTrust does not create an attorney-client relationship. You are solely responsible for all documents you create. For advice tailored to your circumstances, consult a licensed attorney in your state.

© 2026 SimplyTrust Software Inc. All rights reserved.

Privacy Policy·Terms of Service·Security··AI Access

All content, data, and calculations are proprietary. Automated scraping, systematic downloading, or data extraction is prohibited under our Terms of Service. Product visuals are simulated for illustrative purposes and may differ from actual experience. Logos provided by Logo.dev.

OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→Cigna

Estate planning at Cigna

How to protect 6 Cigna accounts — manage beneficiaries online, fund a trust by mail, and file death claims

Cigna

Insurance · Nationwide

cigna.com→
Cigna logo

Cigna Healthcare Customer Service

Phone1-800-997-1654
Toll-Free1-800-997-1654
Group Universal Life
1-800-828-3485
Supplemental Health Claims (Limited-Benefit Plans)
1-800-754-3207
Coverage & Claims (24/7)
1-800-244-6224
Website Assistance (24/7)
1-800-853-2713
TTY/TDD
711
WebsiteLearn more→

Cigna Healthcare Customer Service

Phone1-800-997-1654
Toll-Free1-800-997-1654
Group Universal Life
1-800-828-3485
Supplemental Health Claims (Limited-Benefit Plans)
1-800-754-3207
Coverage & Claims (24/7)
1-800-244-6224
Website Assistance (24/7)
1-800-853-2713
TTY/TDD
711
WebsiteLearn more→

New York Life Group Benefit Solutions (formerly Cigna Group Life & Disability)

Phone1-888-842-4462
Toll-Free1-888-842-4462
Fax1-877-300-6770
Mailing Address

New York Life Group Benefit Solutions, P.O. Box 22328, Pittsburgh, PA 15222-0328

Alternate Claims Line
1-800-238-2125
Spanish Language Life/AD&D Claims
1-866-562-8241
Cigna Group Universal Life Claims
1-800-828-3485
WebsiteNotify online→
Verified Jul 2026

Cigna is a insurance company with 6 products relevant to estate planning. Life insurance and annuity proceeds transfer directly to named beneficiaries outside of probate, making beneficiary designations one of the most important estate planning steps for Cigna policyholders.

Cigna lets account holders update beneficiary designations online, by mail, and by phone. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).

Cigna has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.

Preparing your estate

Beneficiaries and trust funding

How to manage beneficiaries online, fund a trust by mail, and review 6 account types at Cigna.

View details →

When someone dies

Death claim process

7-step process, 9 required documents, and contact information for survivors.

View details →

Frequently asked questions

When you leave your employer, your group term life insurance coverage typically ends. You may have the option to convert your group term life policy to an individual whole life policy without providing evidence of insurability, but you must apply within the conversion period specified in your certificate of insurance (usually 31 days after coverage ends). Contact your HR department before your last day to obtain conversion forms and understand your options. For group universal life policies, portable coverage options may be available; call 1-800-828-3485 for details.

Cigna Group Universal Life policies may allow ownership transfer to an ILIT because these policies are individually owned, unlike group term life policies which are employer-owned. Call 1-800-828-3485 to request an ownership change form. Provide the full legal trust name, trustee name, trust EIN, and date established. A W-9 for the trust as the new owner is also required. If an existing policy is transferred to an ILIT, the three-year lookback rule under IRC Section 2035 applies for estate tax purposes. The insured cannot serve as trustee of an ILIT that owns a policy on their life. Consult an estate attorney before making ownership changes.

In 2025, Health Care Service Corporation (HCSC) completed its $3.3 billion acquisition of Cigna's Medicare Advantage, Medicare Supplement, Medicare Part D, and individual supplemental health and life businesses. These products now operate under the HealthSpring brand for 2026 and beyond. Existing coverage and benefits are unchanged under the new brand. Employer-sponsored supplemental health insurance (accidental injury, critical illness, hospital care) and group universal life insurance remain with Cigna Healthcare and are not affected by this transition.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • cigna.com
  • newyorklife.com
  • hcsc.com
  • newsroom.thecignagroup.com

Data sourced from Cigna primary sources (15 pages reviewed). How we research.

Cigna

Insurance · Nationwide

cigna.com→
Cigna logo

Cigna Healthcare Customer Service

Phone1-800-997-1654
Toll-Free1-800-997-1654
Group Universal Life
1-800-828-3485
Supplemental Health Claims (Limited-Benefit Plans)
1-800-754-3207
Coverage & Claims (24/7)
1-800-244-6224
Website Assistance (24/7)
1-800-853-2713
TTY/TDD
711
WebsiteLearn more→

Cigna Healthcare Customer Service

Phone1-800-997-1654
Toll-Free1-800-997-1654
Group Universal Life
1-800-828-3485
Supplemental Health Claims (Limited-Benefit Plans)
1-800-754-3207
Coverage & Claims (24/7)
1-800-244-6224
Website Assistance (24/7)
1-800-853-2713
TTY/TDD
711
WebsiteLearn more→

New York Life Group Benefit Solutions (formerly Cigna Group Life & Disability)

Phone1-888-842-4462
Toll-Free1-888-842-4462
Fax1-877-300-6770
Mailing Address

New York Life Group Benefit Solutions, P.O. Box 22328, Pittsburgh, PA 15222-0328

Alternate Claims Line
1-800-238-2125
Spanish Language Life/AD&D Claims
1-866-562-8241
Cigna Group Universal Life Claims
1-800-828-3485
WebsiteNotify online→
Verified Jul 2026

Estate planning articles

Learn how to protect your Cigna accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Estate planning articles

Learn how to protect your Cigna accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Reimbursable Trustee Expenses: A Clear Overview

Reimbursable Trustee Expenses: A Clear Overview

Which trustee expenses does a trust reimburse?
Estate Settlement
SimplyTrustSimplyTrust EditorialJuly 13, 2026
Refundable Executor Expenses: What Estates Cover

Refundable Executor Expenses: What Estates Cover

Learn which out-of-pocket costs executors recover from estates.
Estate Settlement
SimplyTrustSimplyTrust EditorialJuly 13, 2026
Dave Ramsey on Trusts: What We Agree and Disagree On

Dave Ramsey on Trusts: What We Agree and Disagree On

Dave Ramsey on trusts: any estate plan at all is a good thing. We agree about that. There's one thing we don't agree with him about on trusts, though.
Trusts
SimplyTrustSimplyTrust EditorialJuly 6, 2026
Jean Chatzky on Estate Planning: It’s a Gift

Jean Chatzky on Estate Planning: It’s a Gift

On estate planning, Jean Chatzky's most important reframe may be the simplest one. She says estate planning isn’t about your passing, it’s about your love for family.
Estate Planning
SimplyTrustSimplyTrust EditorialJuly 6, 2026
Robert Kiyosaki on Trusts: A Structural Necessity

Robert Kiyosaki on Trusts: A Structural Necessity

According to Robert Kiyosaki, trusts are a necessity for everyone, not only the wealthy.
Trusts
SimplyTrustSimplyTrust EditorialJune 30, 2026
Ramit Sethi on Estate Planning: Start With a Living Trust

Ramit Sethi on Estate Planning: Start With a Living Trust

Ramit Sethi on estate planning: start with a living trust and have regular conversations with your heirs about how to manage finances when the trust becomes active.
Trusts
SimplyTrustSimplyTrust EditorialJune 30, 2026