How to protect 6 Cigna accounts — manage beneficiaries online, fund a trust by mail, and file death claims
Cigna Healthcare Customer Service
Cigna Healthcare Customer Service
New York Life Group Benefit Solutions (formerly Cigna Group Life & Disability)
New York Life Group Benefit Solutions, P.O. Box 22328, Pittsburgh, PA 15222-0328
Cigna is a insurance company with 6 products relevant to estate planning. Life insurance and annuity proceeds transfer directly to named beneficiaries outside of probate, making beneficiary designations one of the most important estate planning steps for Cigna policyholders.
Cigna lets account holders update beneficiary designations online, by mail, and by phone. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).
Cigna has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
How to manage beneficiaries online, fund a trust by mail, and review 6 account types at Cigna.
View details →When someone dies
7-step process, 9 required documents, and contact information for survivors.
View details →When you leave your employer, your group term life insurance coverage typically ends. You may have the option to convert your group term life policy to an individual whole life policy without providing evidence of insurability, but you must apply within the conversion period specified in your certificate of insurance (usually 31 days after coverage ends). Contact your HR department before your last day to obtain conversion forms and understand your options. For group universal life policies, portable coverage options may be available; call 1-800-828-3485 for details.
Cigna Group Universal Life policies may allow ownership transfer to an ILIT because these policies are individually owned, unlike group term life policies which are employer-owned. Call 1-800-828-3485 to request an ownership change form. Provide the full legal trust name, trustee name, trust EIN, and date established. A W-9 for the trust as the new owner is also required. If an existing policy is transferred to an ILIT, the three-year lookback rule under IRC Section 2035 applies for estate tax purposes. The insured cannot serve as trustee of an ILIT that owns a policy on their life. Consult an estate attorney before making ownership changes.
In 2025, Health Care Service Corporation (HCSC) completed its $3.3 billion acquisition of Cigna's Medicare Advantage, Medicare Supplement, Medicare Part D, and individual supplemental health and life businesses. These products now operate under the HealthSpring brand for 2026 and beyond. Existing coverage and benefits are unchanged under the new brand. Employer-sponsored supplemental health insurance (accidental injury, critical illness, hospital care) and group universal life insurance remain with Cigna Healthcare and are not affected by this transition.
Data sourced from Cigna primary sources (15 pages reviewed). How we research.
Cigna Healthcare Customer Service
Cigna Healthcare Customer Service
New York Life Group Benefit Solutions (formerly Cigna Group Life & Disability)
New York Life Group Benefit Solutions, P.O. Box 22328, Pittsburgh, PA 15222-0328
Learn how to protect your Cigna accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your Cigna accounts and other assets with trusts, beneficiary designations, and estate planning documents.