
What to do when a Central Bank account holder dies
Report the death to Central Bank's Customer Service at 1-866-236-8744
When an account holder at Central Bank passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Central Bank's Customer Service (1-866-236-8744) to access and distribute the funds.
Deposit, investment & retirement accounts
The death claim process at Central Bank works as follows:
Filing a claim
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID, for the person handling the estate or claiming the account
- Letters Testamentary or Letters of Administration, if the estate is probated
- Missouri small estate affidavit, for a Missouri decedent whose estate qualifies, where no probate is opened
- Missouri court order refusing letters, where the probate division has issued one instead of LettersThe survivor presents the order to the bank in place of Letters.
- Trust agreement or certification of trust naming the successor trustee, for a trust-titled (fiduciary) account
- IRA beneficiary claim paperwork, for an IRA
What happens to each kind of account7
- Account in one name
An individual account with no beneficiary and no joint owner is an estate asset. The executor or administrator presents Letters Testamentary or Letters of Administration from the probate court.1
- Joint account with survivorship
The balance belongs to the surviving owner or owners, who hold as joint tenants with survivorship if more than one survives. An account held by spouses as tenants by the entirety, in states that recognize it, passes to the surviving spouse.1
- Payable-on-death account
The named beneficiaries may withdraw once all persons who created the account have died and the beneficiary is living. Two or more surviving beneficiaries take in equal shares, without right of survivorship.2
The ownership and beneficiary clause also provides for LDPS registration of beneficiaries.2
- Trust account
The successor trustee takes over a trust-titled account under the trust agreement, with no probate needed. If Central Trust Company administers the trust, the assigned trust office coordinates the settlement, not the retail line.1
Trust accounts administered by Central Trust Company follow the trust's own settlement timeline, which the company describes as taking months, and for a probated estate potentially years.1
- Fiduciary account
The Fiduciary Accounts clause covers accounts opened by a trustee, executor, administrator or conservator. The bank disclaims any duty to monitor or enforce the trust or the letters.2
- Certificate of deposit
The bank may impose a time-deposit penalty on an involuntary withdrawal, such as its own setoff or legal process. On a partial early withdrawal it may close the account and penalize the entire balance.2
- IRA
IRA beneficiaries claim under the IRA agreement.1
State law on paying a balance without lettersFlorida
- Florida
Fla. Stat. § 735.303
Florida law permits a bank to pay from a deceased depositor's balance on an affidavit made under oath, without letters testamentary or letters of administration.Fla. Stat. § 735.303Verified Oct 3, 2026View source
Paid to: family member (surviving spouse; else adult child; else adult descendant; else parent)
Limit: $2,000 held at the institution and $2,000 in total from every holder
When: not earlier than 6 months after the date of the decedent’s death
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
Accounts handled elsewhere3
- HSA Central Consumer Services
HSA Central health savings accounts; the retail line does not administer them1
Phone: 1-833-232-4676
Fax: 1-855-839-9895
Hours: Monday-Friday 7:00 AM-7:00 PM
Mailing address: HSA Central, P.O. Box 2825, Fargo, ND 58108
- Central Bank Mortgage Loan Servicing
Central Bank mortgages; a separate team from retail Customer Service1
Phone: 1-800-332-0190
- Central Trust Company
Trust accounts it administers, through the trust office nearest the account1
Phone: 1-573-874-8490
What Central Bank provides to the estate1
- Statement copies
A duplicate statement or form is $5.00 each, and an account activity or instant statement $4.00.1
What Central Bank's agreement and guidance say7
- Telling the institution
"You agree to notify us promptly if any person with a right to withdraw funds from your account(s) dies." The same notice is required when such a person is adjudicated incompetent.2
- Payments after the death
The bank may keep honoring the deceased person's checks, items and instructions until it knows of the death and has had a reasonable opportunity to act. It may pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest orders a stop payment.2
The bank may accept a stop-payment order "from any one of you," but the order must arrive in time for the bank to act on it before the cutoff.2
- Disputes between claimants
The bank "may place an administrative hold on the funds in your account" when survivors or beneficiaries make competing claims. The hold lasts until a legal proceeding decides the claim or the bank receives "evidence satisfactory to us that the dispute has been resolved."2
The bank disclaims liability for items dishonored because of that hold.2
- Debts owed to the institution
The bank may set off "without prior notice" against a debt that is due and payable. The right does not apply to an IRA or similar tax-deferred account, or where "the debtor's right of withdrawal only arises in a representative capacity."2
- Powers of attorney
An authorized signer's authority ends at the owner's death: "the authorization is automatically terminated by the death of the owner." The bank may keep honoring that signer's transactions until it has notice and a reasonable opportunity to act.2
A trusted contact's role also ends at death. A trusted contact never had authority to move money and cannot settle the account.1
- Dormant and unclaimed accounts
A checking account is dormant once the bank has lost contact and there have been no deposits or withdrawals for three months or more. A savings account on monthly statements is the same, or 13 months if statemented quarterly or annually. The dormant fee is $15.00 per monthly cycle.1
A checking account is inactive after 12 months with no deposits or withdrawals, and a savings account after 24 months. "Checking and Savings Accounts with balances of $15.00 or less, are subject to a fee equal to the balance if they are considered Inactive or Lost Contact."1
- Fees
A stop payment is $35.00 per item.3
A verification of deposit is $20.00. If a creditor has already served the account, the garnishment or levy fee of $125.00 "(or remaining account balance)" comes out before the estate receives anything.1
Not in Central Bank's published guidance2
- A claim form
- A mailing address for claim documents
Sources3
- 1.Contact Us
- 2.Understanding Your Deposit Account
- 3.Common Fees, effective 04/01/2025
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- Enroll the payment in ACH so it does not lapse during administration
- Request mortgage relief or review the hardship options if estate cash is tied up in probate
- Pay a servicing fee or an escrow shortage, or credit an insurance refund, through the servicer's fees-and-escrow link rather than the retail payment channel
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID, for the heir or personal representative
- The loan number and property address
- Documentation proving your ownership interest in the propertyA probated will, court order, recorded deed, or trust document showing you as successor trustee or beneficiary.
- Letters Testamentary or Letters of Administration, if the estate is probated
Claims Contact
Phone: 1-800-332-0190
Forms Central Bank issues2
- Mortgage payoff request
Completed online.1
- Mortgage relief (financial hardship) request
Completed online.1
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
What Central Bank provides to the estate1
- Payoff statement
A dated payoff figure is requested in writing through the servicer's online payoff request form.1
Sources1
Central Bank's Customer Service can be reached by phone at 1-866-236-8744 for questions throughout the claims process.
Sources
Data sourced from Central Bank primary sources (16 pages reviewed). How we research.
Central Bank death claims support
Customer Service (deposit accounts and IRAs)
Phone
Toll-free
Central Trust Company
HSA Central Consumer Services (deceased HSA accountholder)
Mortgage Loan Servicing (deceased borrower)
Website
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