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Subsidiary of Central Bancompany, Inc.

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What to do when a Central Bank account holder dies

Report the death to Central Bank's Customer Service at 1-866-236-8744

When an account holder at Central Bank passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Central Bank's Customer Service (1-866-236-8744) to access and distribute the funds.

Deposit, investment & retirement accounts

The death claim process at Central Bank works as follows:

Filing a claim

1
Report the death to Customer Service at 1-866-236-8744 or at a Central Bank branch. There is no separate estate phone line and no online claims portal.
2
Provide a certified copy of the death certificate and your government-issued photo ID.
3
If a specific check should not be paid, ask the bank to stop payment on it. A person claiming an interest in the account can do so within ten days after the death.
4
Each account is settled according to how the bank's account records show it is owned.
5
Ask which Central Bank division held each account. Central Bank of the Midwest, Bank Central, Jefferson Bank and HSA Central are divisions of The Central Trust Bank that operate under different names.
6
The HSA goes to HSA Central, the mortgage to Mortgage Loan Servicing, and trust accounts to Central Trust Company, each through its own channel.

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID, for the person handling the estate or claiming the account
  • Letters Testamentary or Letters of Administration, if the estate is probated
  • Missouri small estate affidavit, for a Missouri decedent whose estate qualifies, where no probate is opened
  • Missouri court order refusing letters, where the probate division has issued one instead of LettersThe survivor presents the order to the bank in place of Letters.
  • Trust agreement or certification of trust naming the successor trustee, for a trust-titled (fiduciary) account
  • IRA beneficiary claim paperwork, for an IRA

What happens to each kind of account7

Account in one name

An individual account with no beneficiary and no joint owner is an estate asset. The executor or administrator presents Letters Testamentary or Letters of Administration from the probate court.1

Joint account with survivorship

The balance belongs to the surviving owner or owners, who hold as joint tenants with survivorship if more than one survives. An account held by spouses as tenants by the entirety, in states that recognize it, passes to the surviving spouse.1

Payable-on-death account

The named beneficiaries may withdraw once all persons who created the account have died and the beneficiary is living. Two or more surviving beneficiaries take in equal shares, without right of survivorship.2

The ownership and beneficiary clause also provides for LDPS registration of beneficiaries.2

Trust account

The successor trustee takes over a trust-titled account under the trust agreement, with no probate needed. If Central Trust Company administers the trust, the assigned trust office coordinates the settlement, not the retail line.1

Trust accounts administered by Central Trust Company follow the trust's own settlement timeline, which the company describes as taking months, and for a probated estate potentially years.1

Fiduciary account

The Fiduciary Accounts clause covers accounts opened by a trustee, executor, administrator or conservator. The bank disclaims any duty to monitor or enforce the trust or the letters.2

Certificate of deposit

The bank may impose a time-deposit penalty on an involuntary withdrawal, such as its own setoff or legal process. On a partial early withdrawal it may close the account and penalize the entire balance.2

IRA

IRA beneficiaries claim under the IRA agreement.1

State law on paying a balance without lettersFlorida

Florida

Fla. Stat. § 735.303

Florida law permits a bank to pay from a deceased depositor's balance on an affidavit made under oath, without letters testamentary or letters of administration.Fla. Stat. § 735.303Verified Oct 3, 2026View source

Paid to: family member (surviving spouse; else adult child; else adult descendant; else parent)

Limit: $2,000 held at the institution and $2,000 in total from every holder

When: not earlier than 6 months after the date of the decedent’s death

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

Accounts handled elsewhere3

HSA Central Consumer Services

HSA Central health savings accounts; the retail line does not administer them1

Phone: 1-833-232-4676

Fax: 1-855-839-9895

Hours: Monday-Friday 7:00 AM-7:00 PM

Mailing address: HSA Central, P.O. Box 2825, Fargo, ND 58108

Central Bank Mortgage Loan Servicing

Central Bank mortgages; a separate team from retail Customer Service1

Central Trust Company

Trust accounts it administers, through the trust office nearest the account1

What Central Bank provides to the estate1

Statement copies

A duplicate statement or form is $5.00 each, and an account activity or instant statement $4.00.1

What Central Bank's agreement and guidance say7

Telling the institution

"You agree to notify us promptly if any person with a right to withdraw funds from your account(s) dies." The same notice is required when such a person is adjudicated incompetent.2

Payments after the death

The bank may keep honoring the deceased person's checks, items and instructions until it knows of the death and has had a reasonable opportunity to act. It may pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest orders a stop payment.2

The bank may accept a stop-payment order "from any one of you," but the order must arrive in time for the bank to act on it before the cutoff.2

Disputes between claimants

The bank "may place an administrative hold on the funds in your account" when survivors or beneficiaries make competing claims. The hold lasts until a legal proceeding decides the claim or the bank receives "evidence satisfactory to us that the dispute has been resolved."2

The bank disclaims liability for items dishonored because of that hold.2

Debts owed to the institution

The bank may set off "without prior notice" against a debt that is due and payable. The right does not apply to an IRA or similar tax-deferred account, or where "the debtor's right of withdrawal only arises in a representative capacity."2

Powers of attorney

An authorized signer's authority ends at the owner's death: "the authorization is automatically terminated by the death of the owner." The bank may keep honoring that signer's transactions until it has notice and a reasonable opportunity to act.2

A trusted contact's role also ends at death. A trusted contact never had authority to move money and cannot settle the account.1

Dormant and unclaimed accounts

A checking account is dormant once the bank has lost contact and there have been no deposits or withdrawals for three months or more. A savings account on monthly statements is the same, or 13 months if statemented quarterly or annually. The dormant fee is $15.00 per monthly cycle.1

A checking account is inactive after 12 months with no deposits or withdrawals, and a savings account after 24 months. "Checking and Savings Accounts with balances of $15.00 or less, are subject to a fee equal to the balance if they are considered Inactive or Lost Contact."1

Fees

A stop payment is $35.00 per item.3

A verification of deposit is $20.00. If a creditor has already served the account, the garnishment or levy fee of $125.00 "(or remaining account balance)" comes out before the estate receives anything.1

Not in Central Bank's published guidance2

  • A claim form
  • A mailing address for claim documents

Sources3

  1. 1.Contact Us
  2. 2.Understanding Your Deposit Account
  3. 3.Common Fees, effective 04/01/2025
Download instructions for the whole estate

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.

1
Call Mortgage Loan Servicing directly at (800) 332-0190 to report the borrower's death. It is a different team from retail Customer Service at (866) 236-8744, and notifying a branch does not notify the servicer.
2
Provide a certified copy of the death certificate, your government-issued photo ID, and documentation of your interest in the property.
3
Keep payments current while the file is open. Options published on the mortgage assistance page:
  • Enroll the payment in ACH so it does not lapse during administration
  • Request mortgage relief or review the hardship options if estate cash is tied up in probate
  • Pay a servicing fee or an escrow shortage, or credit an insurance refund, through the servicer's fees-and-escrow link rather than the retail payment channel

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID, for the heir or personal representative
  • The loan number and property address
  • Documentation proving your ownership interest in the propertyA probated will, court order, recorded deed, or trust document showing you as successor trustee or beneficiary.
  • Letters Testamentary or Letters of Administration, if the estate is probated

Claims Contact

Forms Central Bank issues2

Federal law on calling a home loan after a death

These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source

  • A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source

A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source

What Central Bank provides to the estate1

Payoff statement

A dated payoff figure is requested in writing through the servicer's online payoff request form.1

Sources1

Download instructions for the whole estate

Central Bank's Customer Service can be reached by phone at 1-866-236-8744 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Central Bank primary sources (16 pages reviewed). How we research.

Central Bank death claims support

Customer Service (deposit accounts and IRAs)

Central Trust Company

HSA Central Consumer Services (deceased HSA accountholder)

1-833-232-4676Monday-Friday 7:00 AM-7:00 PM

Mortgage Loan Servicing (deceased borrower)

Verified Sep 2026

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