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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→Carter Bank→Preparing your estate

How to name beneficiaries and fund a trust at Carter Bank

Covers 8 deposit, 2 retirement, and 2 lending accounts — beneficiaries must be updated in-branch

Carter Bank

Subsidiary of Carter Bankshares, Inc.

carterbank.com→
Carter Bank logo

Customer Contact Center

Phone833-275-2228
EmailCustomerService@cbtcares.com
Mailing Address

Carter Bank & Trust, 320 College Drive, Martinsville, VA 24112

Debit card questions (24/7)
800-868-5762
Debit card activation and PIN (24/7)
800-992-3808
Lost or stolen debit card (24/7)
833-275-2228
WebsiteLearn more→

Customer Contact Center

Phone833-275-2228
EmailCustomerService@cbtcares.com
Mailing Address

Carter Bank & Trust, 320 College Drive, Martinsville, VA 24112

Debit card questions (24/7)
800-868-5762
Debit card activation and PIN (24/7)
800-992-3808
Lost or stolen debit card (24/7)
833-275-2228
WebsiteLearn more→

Customer Contact Center / branch network (no separate estate department)

Phone833-275-2228
EmailCustomerService@cbtcares.com
Mailing Address

Carter Bank & Trust, 320 College Drive, Martinsville, VA 24112

Close a deceased customer's debit card (24/7)
833-275-2228
WebsiteNotify online→
Verified Jul 2026

Estate planning for your Carter Bank accounts starts with understanding how each one transfers at death. Beneficiary designations and trust retitling both bypass probate, but the right approach depends on the account type, your tax situation, and how much control you want over distributions.

Carter Bank offers 12 accounts, each with its own transfer rules. The sections below cover how to set up beneficiaries, fund a trust, and which products support each approach.

Lifetime Free CheckingLifetime Plus Checking50+ Interest CheckingLoyalty Advantage CheckingCarter Savings AccountChristmas Club AccountMoney Market AccountCertificate of Deposit (CD)
1
Book a branch appointment at https://www.carterbank.com/contact-us (Schedule an Appointment) or walk into any branch listed at https://www.carterbank.com/locations, with a valid government-issued photo ID
2
Tell the banker which accounts you want to carry a Payable on Death (POD) designation. Under Section 6.e of the Terms & Conditions of Your Carter Bank Account(s), a POD beneficiary cannot withdraw unless the person who created the account has died and the beneficiary is then living, and the owner keeps the right to change beneficiaries, change the account type, and withdraw all of the funds at any time
3
Bring the details the bank records for each beneficiary:
  • Full legal name, date of birth, Social Security number, and relationship
  • For a trust beneficiary: the exact trust name and date, plus the Certification of Trust
  • For an IRA: primary and contingent beneficiaries and the percentage each receives
4
Sign the updated signature card or account record (deposit accounts) or the IRA beneficiary designation (IRAs), and keep your copy with your estate documents

Required Documents

  • Trust name, date established, and tax ID (EIN or SSN)

Special Requirements

  • Section 6 of the deposit account agreement provides that the forms of ownership and beneficiary designation are governed by the statutes of the state in which the account was initially created — Virginia or North Carolina, which matters when a customer opened the account in one state and later moved
  • Section 6.e: a POD beneficiary has no right to withdraw until the owner dies and only if the beneficiary is then living; the owner may change beneficiaries or withdraw the funds at any time
  • Naming a trust as POD beneficiary: bring the Certification of Trust so the bank records the trust name and date exactly as they appear in the instrument
  • IRA beneficiary changes by a married account holder may require spousal consent
  • For incapacity (not death), Section 6.c of the agreement offers a Personal Agency Account: you may name an agent to make withdrawals, and you may elect to have that authority continue notwithstanding your later incapacity or mental incompetence. If you do not make that election, the agent's authority ends when you become incapacitated
SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • carterbank.com
  • investors.carterbank.com

Data sourced from Carter Bank primary sources (19 pages reviewed). How we research.

Download these Carter Bank instructions

Download instructions for the whole estate→

A printable PDF with the steps, required documents, and contact details — verified against Carter Bank primary sources. Bring it to the branch or keep it beside the phone.

Carter Bank

Subsidiary of Carter Bankshares, Inc.

carterbank.com→
Carter Bank logo

Customer Contact Center

Phone833-275-2228
EmailCustomerService@cbtcares.com
Mailing Address

Carter Bank & Trust, 320 College Drive, Martinsville, VA 24112

Debit card questions (24/7)
800-868-5762
Debit card activation and PIN (24/7)
800-992-3808
Lost or stolen debit card (24/7)
833-275-2228
WebsiteLearn more→

Customer Contact Center

Phone833-275-2228
EmailCustomerService@cbtcares.com
Mailing Address

Carter Bank & Trust, 320 College Drive, Martinsville, VA 24112

Debit card questions (24/7)
800-868-5762
Debit card activation and PIN (24/7)
800-992-3808
Lost or stolen debit card (24/7)
833-275-2228
WebsiteLearn more→

Customer Contact Center / branch network (no separate estate department)

Phone833-275-2228
EmailCustomerService@cbtcares.com
Mailing Address

Carter Bank & Trust, 320 College Drive, Martinsville, VA 24112

Close a deceased customer's debit card (24/7)
833-275-2228
WebsiteNotify online→
Verified Jul 2026

Estate planning articles

Learn how to protect your Carter Bank accounts and other assets with trusts, beneficiary designations, and estate planning documents.

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