Estate planning at Carter Bank

How to protect 12 Carter Bank accounts — manage beneficiaries in-branch, fund a trust in-branch, and file death claims

Carter Bank

Subsidiary of Carter Bankshares, Inc.

carterbank.com
Carter Bank logo

Customer Contact Center

Mailing Address

Carter Bank & Trust, 320 College Drive, Martinsville, VA 24112

Debit card questions (24/7)
Debit card activation and PIN (24/7)
Lost or stolen debit card (24/7)

Customer Contact Center

Mailing Address

Carter Bank & Trust, 320 College Drive, Martinsville, VA 24112

Debit card questions (24/7)
Debit card activation and PIN (24/7)
Lost or stolen debit card (24/7)

Customer Contact Center / branch network (no separate estate department)

Mailing Address

Carter Bank & Trust, 320 College Drive, Martinsville, VA 24112

Close a deceased customer's debit card (24/7)
Verified Jul 2026

Carter Bank has 12 accounts, each with different rules for what happens when the account holder dies. Of those, 10 can name a trust as beneficiary or be retitled into a trust. The right combination of beneficiary designations and trust ownership can keep the entire portfolio out of probate.

Carter Bank handles beneficiary designations in branch, by mail, and by phone. Accounts can also be retitled into a trust to keep them out of probate entirely.

Carter Bank provides specific procedures for both proactive estate planning and filing claims after a death.

Carter Bank operates in select states, so estate planning procedures may vary by location. Confirm availability in your state before initiating trust funding or account changes.


Frequently asked questions

It can hold the account, but it will not serve as your trustee. Despite the "& Trust" in the chartered name, Carter Bank does not run a trust department or wealth management division. Section 28 (Fiduciary Accounts) of the deposit agreement says an account may be opened and maintained by a trustee under a written trust agreement, or by an executor, administrator, or conservator under court orders, and that by opening the account the bank is not acting as trustee and takes on no obligation to monitor or enforce the terms of the trust or the letters. So the trustee named in your instrument opens the checking, savings, money market, or CD account in the trust's name at a branch, using a Certification of Trust and photo ID.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Carter Bank primary sources (19 pages reviewed). How we research.

Estate planning articles

Learn how to protect your Carter Bank accounts and other assets with trusts, beneficiary designations, and estate planning documents.