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What to do when a California CU account holder dies

Report the death to California CU's Member support and Virtual Branch at 1-800-334-8788

The Member support and Virtual Branch at California CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.

Deposit, investment & retirement accounts

Follow these steps to file a death claim with California CU:

Filing a claim

1
Report the death by calling (800) 334-8788, option 4 for the Virtual Branch, or at any California Credit Union or North Island Credit Union branch.
2
Follow up in a branch or by mail with the death certificate and the documents for your role.
3
If outstanding checks should not be paid, give the credit union a written stop-payment order. Its 10-day rule turns on a written order from a person claiming an interest in the account.

Required Documents

  • Death certificateA copy. Ask at (800) 334-8788 whether a certified copy is needed.
  • Government-issued photo ID for the claimantA payable-on-death beneficiary must show proof of identity from a United States source satisfactory to the credit union.
  • Letters Testamentary or Letters of Administration, with the court order, for an executor or administrator, including on an account with no beneficiary and no surviving joint owner
  • California small estate affidavit, for a small estate, in place of Letters
  • Certification of Trust, for a trust accountA successor trustee also gives the resigning trustee's letter of resignation, a certified copy of the trustee's death certificate, or other appropriate documentation, and signs a new one.
  • Certification of Trust and a copy of the trust instrument outlining the beneficiaries, for a trust named as beneficiary of an IRA
  • CCU's beneficiary claim and distribution or inherited-IRA election forms, for an IRA or HSA
  • Written stop-payment order, if outstanding checks should not be paid in the 10 days after the death

What happens to each kind of account9

Account in one name

With no beneficiary and no surviving owner, the personal representative provides Letters Testamentary or Letters of Administration with their ID, or a California small estate affidavit.1

The bylaws say: "The share account of a deceased member (other than one held in joint tenancy with another member) may be continued until the close of the dividend period in which the administration of the deceased's estate is completed."2

Joint account with survivorship

Joint accounts are held with right of survivorship, so sole ownership passes to the surviving owner immediately, and a will cannot change that. The surviving owner presents the death certificate and the title is updated.1

Payable-on-death account

Funds are first payable to any surviving owner and go to the beneficiaries, in equal shares, only after every account owner has died. If a named beneficiary died before the owners, that share is split among the surviving beneficiaries.1

Trust account

Before transacting, a successor trustee gives a letter of resignation from the resigning trustee, a certified copy of the trustee's death certificate, or other appropriate documentation, and signs a new Certification of Trust.3

Fiduciary account

CCU treats executors, administrators and conservators acting under court orders as fiduciaries, and the Letters and the court order govern the account.1

Custodial account (UTMA/UGMA)

If the custodian of a minor's account died, CCU deals only with a designated successor custodian from the time it receives notice.1

IRA

The named beneficiary claims directly with the death certificate, ID and CCU's distribution or inherited-IRA election forms.1

Health savings account

The named beneficiary claims directly with the death certificate, ID and CCU's distribution forms.1

Certificate of deposit

A setoff against a share certificate also triggers that certificate's early withdrawal penalty.1

What California CU's agreement and guidance say7

Telling the institution

The account agreement says: "You should notify us immediately if any owner or authorized signer on your account dies."3

What it does when notified

Once CCU is aware of the death it may freeze, refuse or reverse transactions.3

Payments after the death

The member's death does not revoke CCU's authority to accept, pay or collect a check until it knows of the death and has a reasonable opportunity to act.3

Even after it knows of the death, CCU may for 10 days after the date of death pay or guarantee checks drawn on or before that date, unless a person claiming an interest in the account orders it in writing to stop payment.3

Debts owed to the institution

CCU has a contractual right of setoff and a statutory lien on the member's shares and dividends, which it may enforce without further notice against any unpaid obligation. An auto loan, HELOC or negative balance can be taken from savings before a payable-on-death beneficiary receives anything.1

The lien does not reach an IRA or similar tax-deferred account, credit-card debt under a card plan, or an account where the right of withdrawal arises only in a representative capacity. CCU states that an offset may reach government benefits, such as Social Security, deposited into the account.1

Disputes between claimants

If claims conflict, CCU may restrict the account and deny access to everyone until the claims are resolved to its satisfaction, close the account and mail the funds to the owner of record at the statement address, or interplead the funds.3

Powers of attorney

An attorney-in-fact's authority ends on the principal's death. CCU is protected for acting on the power of attorney until it has written notice of the death and time to act on it.3

Membership

The Share Savings account is the membership. Closing it closes the membership and with it access to the other accounts, so it is settled last.1

Not in California CU's published guidance4

  • A procedure for reporting a death
  • A claim form
  • Whether the death certificate must be certified
  • How long a claim takes

Sources3

  1. 1.Contact Us
  2. 2.CFCU Bylaws 110525
  3. 3.Personal Account Agreement & Disclosure, November 2025 issue
Download instructions for the whole estate

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.

1
Report the borrower's death to the Real Estate Loan Center at (877) 228-4873 (Monday-Friday 9:00 a.m. to 5:00 p.m. Pacific), or start at any California Credit Union or North Island Credit Union branch.
2
Ask mortgage servicing for the successor-in-interest package.
3
Return it with documentation of your ownership interest in the property: a probated will, court order, recorded deed, or the trust instrument naming you as successor trustee or beneficiary.
4
For a payoff or demand statement, send the request with signed borrower authorization by email or fax to (858) 769-7959. CCU accepts only a DocuSign electronic signature with a trace ID on that authorization.
5
Once CCU confirms you as a successor in interest, the options are:
  • Continue making payments on the existing loan
  • Apply for loss mitigation
  • Assume the loan or refinance it in your own name
  • Pay off the balance, or sell and satisfy the loan at closing

Required Documents

  • Death certificateA copy. Ask the Real Estate Loan Center at (877) 228-4873 whether a certified copy is needed.
  • Government-issued photo ID for the heir or personal representative
  • Completed successor-in-interest formObtained from mortgage servicing.
  • Documentation proving an ownership interest in the propertyA probated will, court order, recorded deed, or trust instrument showing you as successor trustee or beneficiary.
  • Letters Testamentary or Letters of Administration, if the estate is in probate
  • Marriage certificate, for a surviving spouse
  • Signed borrower authorization bearing a DocuSign electronic signature with a trace ID, for a payoff or demand statement

Claims Contact

Phone: 1-877-228-4873

Fax: 1-858-769-7959

Hours: Monday-Friday 9:00 AM-5:00 PM PT

Mailing address: California Credit Union, P.O. Box 29100, Glendale, CA 91209-9100

Forms California CU issues1

Successor-in-interest package

Completed by the heir or personal representative. Sent by the institution on request.1

Federal law on calling a home loan after a death

These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source

  • A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source

A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source

What California CU's agreement and guidance say1

Debts owed to the institution

The credit union's statutory lien reaches the member's shares and deposits for any unpaid obligation, so an unpaid loan can be set off against the deceased member's savings before anything reaches a payable-on-death beneficiary. The lien does not reach an IRA or similar tax-deferred account.1

Not in California CU's published guidance2

  • Whether the death certificate must be certified
  • How long a claim takes

Sources1

Download instructions for the whole estate

California CU's Member support and Virtual Branch can be reached by phone at 1-800-334-8788 and fax at 1-858-769-7956 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from California CU primary sources (22 pages reviewed). How we research.

California CU death claims support

Member support and Virtual Branch

Virtual Branch (full service)

1-800-334-8788 (option 4)

International (outside the U.S.)

Real Estate Loan Center (mortgage and HELOC)

Fax

1-858-769-7956

Hours

Monday-Friday 7:00 AM-7:00 PM PT; Saturday 8:00 AM-3:00 PM PT

Mailing address

California Credit Union, P.O. Box 29100, Glendale, CA 91209-9100
Verified Sep 2026

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