
What to do when a California CU account holder dies
Report the death to California CU's Member support and Virtual Branch at 1-800-334-8788
The Member support and Virtual Branch at California CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.
Deposit, investment & retirement accounts
Follow these steps to file a death claim with California CU:
Filing a claim
- Payable-on-death beneficiary: request distribution, with identification issued from a United States source
- Surviving joint owner: present the death certificate; sole ownership passes to you by survivorship and the title is updated
- Successor trustee: bring the deceased trustee's certified death certificate or the resigning trustee's letter of resignation, and sign a new Certification of Trust
- Executor or administrator: bring Letters Testamentary or Letters of Administration and the court order
- Small estate: bring a California small estate affidavit
- A cover letter with the deceased member's full legal name, Social Security number, date of death and account numbers, your contact details, your role and what you are asking for
- A copy of the death certificate
- A copy of your government-issued photo ID, issued in the United States if you claim as a payable-on-death beneficiary
- Letters Testamentary, Letters of Administration, a California small estate affidavit, or the Certification of Trust and successor-trustee documents
- Any written stop-payment order for outstanding checks, signed by you as a person claiming an interest in the account
Required Documents
- Death certificateA copy. Ask at (800) 334-8788 whether a certified copy is needed.
- Government-issued photo ID for the claimantA payable-on-death beneficiary must show proof of identity from a United States source satisfactory to the credit union.
- Letters Testamentary or Letters of Administration, with the court order, for an executor or administrator, including on an account with no beneficiary and no surviving joint owner
- California small estate affidavit, for a small estate, in place of Letters
- Certification of Trust, for a trust accountA successor trustee also gives the resigning trustee's letter of resignation, a certified copy of the trustee's death certificate, or other appropriate documentation, and signs a new one.
- Certification of Trust and a copy of the trust instrument outlining the beneficiaries, for a trust named as beneficiary of an IRA
- CCU's beneficiary claim and distribution or inherited-IRA election forms, for an IRA or HSA
- Written stop-payment order, if outstanding checks should not be paid in the 10 days after the death
What happens to each kind of account9
- Account in one name
With no beneficiary and no surviving owner, the personal representative provides Letters Testamentary or Letters of Administration with their ID, or a California small estate affidavit.1
The bylaws say: "The share account of a deceased member (other than one held in joint tenancy with another member) may be continued until the close of the dividend period in which the administration of the deceased's estate is completed."2
- Joint account with survivorship
Joint accounts are held with right of survivorship, so sole ownership passes to the surviving owner immediately, and a will cannot change that. The surviving owner presents the death certificate and the title is updated.1
- Payable-on-death account
Funds are first payable to any surviving owner and go to the beneficiaries, in equal shares, only after every account owner has died. If a named beneficiary died before the owners, that share is split among the surviving beneficiaries.1
- Trust account
Before transacting, a successor trustee gives a letter of resignation from the resigning trustee, a certified copy of the trustee's death certificate, or other appropriate documentation, and signs a new Certification of Trust.3
- Fiduciary account
CCU treats executors, administrators and conservators acting under court orders as fiduciaries, and the Letters and the court order govern the account.1
- Custodial account (UTMA/UGMA)
If the custodian of a minor's account died, CCU deals only with a designated successor custodian from the time it receives notice.1
- IRA
The named beneficiary claims directly with the death certificate, ID and CCU's distribution or inherited-IRA election forms.1
- Health savings account
The named beneficiary claims directly with the death certificate, ID and CCU's distribution forms.1
- Certificate of deposit
A setoff against a share certificate also triggers that certificate's early withdrawal penalty.1
What California CU's agreement and guidance say7
- Telling the institution
The account agreement says: "You should notify us immediately if any owner or authorized signer on your account dies."3
- What it does when notified
Once CCU is aware of the death it may freeze, refuse or reverse transactions.3
- Payments after the death
The member's death does not revoke CCU's authority to accept, pay or collect a check until it knows of the death and has a reasonable opportunity to act.3
Even after it knows of the death, CCU may for 10 days after the date of death pay or guarantee checks drawn on or before that date, unless a person claiming an interest in the account orders it in writing to stop payment.3
- Debts owed to the institution
CCU has a contractual right of setoff and a statutory lien on the member's shares and dividends, which it may enforce without further notice against any unpaid obligation. An auto loan, HELOC or negative balance can be taken from savings before a payable-on-death beneficiary receives anything.1
The lien does not reach an IRA or similar tax-deferred account, credit-card debt under a card plan, or an account where the right of withdrawal arises only in a representative capacity. CCU states that an offset may reach government benefits, such as Social Security, deposited into the account.1
- Disputes between claimants
If claims conflict, CCU may restrict the account and deny access to everyone until the claims are resolved to its satisfaction, close the account and mail the funds to the owner of record at the statement address, or interplead the funds.3
- Powers of attorney
An attorney-in-fact's authority ends on the principal's death. CCU is protected for acting on the power of attorney until it has written notice of the death and time to act on it.3
- Membership
The Share Savings account is the membership. Closing it closes the membership and with it access to the other accounts, so it is settled last.1
Not in California CU's published guidance4
- A procedure for reporting a death
- A claim form
- Whether the death certificate must be certified
- How long a claim takes
Sources3
- 1.Contact Us
- 2.CFCU Bylaws 110525
- 3.Personal Account Agreement & Disclosure, November 2025 issue
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- Continue making payments on the existing loan
- Apply for loss mitigation
- Assume the loan or refinance it in your own name
- Pay off the balance, or sell and satisfy the loan at closing
Required Documents
- Death certificateA copy. Ask the Real Estate Loan Center at (877) 228-4873 whether a certified copy is needed.
- Government-issued photo ID for the heir or personal representative
- Completed successor-in-interest formObtained from mortgage servicing.
- Documentation proving an ownership interest in the propertyA probated will, court order, recorded deed, or trust instrument showing you as successor trustee or beneficiary.
- Letters Testamentary or Letters of Administration, if the estate is in probate
- Marriage certificate, for a surviving spouse
- Signed borrower authorization bearing a DocuSign electronic signature with a trace ID, for a payoff or demand statement
Claims Contact
Phone: 1-877-228-4873
Fax: 1-858-769-7959
Hours: Monday-Friday 9:00 AM-5:00 PM PT
Mailing address: California Credit Union, P.O. Box 29100, Glendale, CA 91209-9100
Forms California CU issues1
- Successor-in-interest package
Completed by the heir or personal representative. Sent by the institution on request.1
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
What California CU's agreement and guidance say1
- Debts owed to the institution
The credit union's statutory lien reaches the member's shares and deposits for any unpaid obligation, so an unpaid loan can be set off against the deceased member's savings before anything reaches a payable-on-death beneficiary. The lien does not reach an IRA or similar tax-deferred account.1
Not in California CU's published guidance2
- Whether the death certificate must be certified
- How long a claim takes
Sources1
- Pay off the outstanding balance from estate assets
- Refinance the debt or negotiate repayment terms
- Sell the property and satisfy the line at closing
Required Documents
- Death certificateA copy. Ask the Real Estate Loan Center at (877) 228-4873 whether a certified copy is needed.
- Government-issued photo ID for the heir or personal representative
- Completed successor-in-interest form
- Documentation proving an ownership interest in the propertyA probated will, court order, recorded deed, or trust instrument.
- Letters Testamentary or Letters of Administration, if the estate is in probate
- Marriage certificate, for a surviving spouse
Claims Contact
Phone: 1-877-228-4873
General member support: 1-800-334-8788, Monday-Friday 7:00 AM-7:00 PM PT; Saturday 8:00 AM-3:00 PM PT
Fax: 1-858-769-7959
Hours: Monday-Friday 9:00 AM-5:00 PM PT
Mailing address: California Credit Union, P.O. Box 29100, Glendale, CA 91209-9100
Forms California CU issues1
- Successor-in-interest documentation package
Completed by the heir or personal representative. Sent by the institution on request.1
What happens to each kind of account1
- Loan
The draw period ends on the borrower's death and no further draws are possible, but the minimum payment is still due.1
What California CU's agreement and guidance say1
- Debts owed to the institution
Because of the credit union's statutory lien on the member's shares, a delinquent home equity balance can be set off against the deceased member's savings. The lien does not reach an IRA or similar tax-deferred account, or an account where the right of withdrawal arises only in a representative capacity.1
Not in California CU's published guidance2
- Whether the death certificate must be certified
- How long a claim takes
Sources1
California CU's Member support and Virtual Branch can be reached by phone at 1-800-334-8788 and fax at 1-858-769-7956 for questions throughout the claims process.
Sources
Data sourced from California CU primary sources (22 pages reviewed). How we research.
California CU death claims support
Member support and Virtual Branch
Phone
Virtual Branch (full service)
International (outside the U.S.)
Real Estate Loan Center (mortgage and HELOC)
Fax
Hours
Mailing address
Website
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