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BPAS

Subsidiary of Community Financial Systems, Inc. (NYSE: CBU)

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How to designate beneficiaries at BPAS

Beneficiaries are managed online, by phone or by mail

Beneficiary designations on BPAS retirement retirement accounts carry more weight than most people realize. They override a will, control who receives the balance, and determine the tax treatment of inherited distributions. Reviewing these designations after any major life change is essential.

With 17 product types, BPAS offers a range of transfer options. Some retirement accounts support beneficiary designations on tax-advantaged accounts, others can be retitled into a trust, and some require probate if no beneficiary is designated. The sections below break down each step.

Beneficiary form at BPAS

Beneficiary Form (for employer retirement plans) and Spousal Consent form (for employer retirement plans).

401(k) Plan403(b) Plan457(b) Plan457(f) PlanProfit Sharing PlanMoney Purchase PlanESOP / KSOPMultiple Employer Plan (MEP)Pooled Employer Plan (PEP)Taft-Hartley PlanDavis Bacon PlanNon-Qualified Deferred Compensation PlanPuerto Rico 1081 PlanDefined Benefit Pension PlanCash Balance PlanBPAS AutoRolloversRoadways Express IRA
1
Log in to the BPAS participant portal (retirement plan and IRA accounts). Defined benefit pension accounts use a different portal and do not offer online beneficiary designation
2
Navigate to the beneficiary designation section of your account. BPAS calls this feature Online Beneficiary Designation (OBD)
3
If you do not see a beneficiary section, your employer has not turned OBD on for your plan. OBD is an optional per-plan feature the plan sponsor elects and is not on by default, so use the paper route instead
4
Add or update primary and contingent beneficiaries
5
Enter beneficiary details:
  • Name, relationship, date of birth, Social Security number, and percentage allocation
  • For trust beneficiaries: enter trust name, date established, trustee name, and EIN
6
Review and confirm your designations. OBD applies an electronic time and date stamp, and the change appears in your employer's plan sponsor portal in real time
7
If you are married and named anyone other than your spouse as primary beneficiary on an ERISA plan, OBD will prompt you for a Spousal Consent form. Print it, sign it with your spouse in front of a notary public, and hand the completed form to your HR team
8
Until HR has the notarized form, the designation naming someone other than your spouse is not valid. BPAS's plan sponsor portal reports these as "Outstanding Spousal Consent Forms"

Required Documents

  • Beneficiary's name and relationship
  • Beneficiary's date of birth
  • Beneficiary's Social Security number
  • Percentage allocation for each beneficiary
  • Trust name, date established, trustee name and EIN (when naming a trust)
  • Trust document or Certificate of Trust (when naming a trust). A Certificate of Trust (Certification of Trust) or the complete trust agreement is accepted; on the paper form, a copy of the Certificate of Trust or the relevant trust pages is attached
  • Trust amendment pages (when naming a trust, if applicable)
  • Trustee identification (government-issued ID) (when naming a trust)
  • Completed Beneficiary Form (where the employer has not enabled online designation). Returned to the employer's HR team, not to BPAS
  • Notarized Spousal Consent form (if married and naming anyone other than the spouse on an ERISA plan)

What BPAS says about beneficiaries and trusts

Each section is BPAS's own statement, with the document it comes from numbered under Sources.

Which accounts take a beneficiary3

Employer retirement plan

Online Beneficiary Designation is an optional feature each plan sponsor elects. BPAS offers it at no additional cost for any plan on its platform; if the employer has not enabled it, the portal has no beneficiary section.1

Pension

Defined benefit pension accounts use a separate portal and do not offer online beneficiary designation.2

IRA

IRA account holders have 24/7 online access and designate beneficiaries themselves, with no employer involved.1

Who can be named1

A trust, employer retirement plans

A trust can be named as beneficiary: online where the employer has enabled Online Beneficiary Designation, otherwise on the paper Beneficiary Form kept in the employer's HR file.1

A trust, IRAs

A BPAS IRA holder names a trust directly online, with no employer involved.1

How many beneficiaries, and how shares are split

All accounts

Primary and contingent beneficiaries are named, each with a percentage allocation.1

What a designation takes to be effective

Employer retirement plan

On an ERISA plan, a married participant who names anyone other than the spouse needs a Spousal Consent form, printed and signed before a notary public with the spouse present, then given to HR. BPAS states the designation "isn't valid without a properly completed Spousal Consent form".3

Where a married participant names a trust that is not solely for the spouse, the notarized spousal consent is required for the trust designation on a 401(k), 403(b) or defined benefit plan.1

Until HR has the notarized consent, the plan sponsor portal reports the designation under "Outstanding Spousal Consent Forms".4

Beneficiary forms BPAS issues2

Beneficiary Form

For employer retirement plans. Completed by the participant, returned to the employer's HR team. Sent by the institution on request.4

Spousal Consent form

For employer retirement plans. Completed by the participant and spouse, before a notary public, then given to HR. Completed online. Must be notarized.3

What BPAS's agreement says about beneficiaries2

Who can see the designation

BPAS states that it "doesn't enter paper designations into our recordkeeping system so you don't need to forward them to us." A paper designation exists only in the employer's HR file.3

An online designation is time- and date-stamped and reaches the plan sponsor portal in real time. The Beneficiary List and Beneficiary Change History reports BPAS gives sponsors cover "designations made online" only.4

Changing or revoking a designation

BPAS states that "Existing paper designations are valid until a participant makes a change either through the OBD process or with another paper designation (if accepted by HR)". An online designation overrides an older paper one.1

What BPAS says about trust accounts1

Whether a new account is opened

Retirement accounts (IRAs, 401(k)s and defined benefit plans) cannot be retitled to a trust during the account owner's lifetime.1

Not in BPAS's published guidance1

  • Which trust documents it accepts

Sources4

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from BPAS primary sources (17 pages reviewed). How we research.

Download these BPAS instructions

Download instructions for the whole estate

A printable PDF with the steps, required documents, and contact details — verified against BPAS primary sources. Bring it to the branch or keep it beside the phone.

BPAS estate support

Participant Services Center

Callback requests

1-866-401-5272Monday-Friday 9:00 AM-7:30 PM ET

Partners and employers (all questions)

Puerto Rico and Spanish-language support

Defaulted loan payoff quotes

1-866-401-5272 (option 3)

Fax

1-315-292-6450

Hours

Monday-Friday 8:00 AM-8:00 PM ET

Mailing address

BPAS Operations Center, 126 Business Park Drive, Building 2, Utica, NY 13502. BPAS publishes no participant-services email address — the only email on its contact page is trustsales@bpas.com, which is a sales and RFP inbox, not participant support. Use the secure message form at https://apps.bpas.com/csrmsg/ instead.

Estate requests go through general customer service.

Verified Sep 2026

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