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How to protect 17 BPAS accounts — manage beneficiaries online, fund a trust by mail, and file death claims
Participant Service Center
126 Business Park Drive, Building 2, Utica, NY 13502
Participant Service Center
126 Business Park Drive, Building 2, Utica, NY 13502
Beneficiary Claims (via Plan Sponsor or Service Center)
126 Business Park Drive, Building 2, Utica, NY 13502
BPAS is a retirement provider managing 17 retirement retirement accounts. These tax-advantaged accounts transfer by beneficiary designation—not by will—making it critical to keep designations current and aligned with broader estate planning goals.
Managing beneficiaries at BPAS is straightforward—changes can be made online, by mail, and by phone, typically taking 10-20 minutes. Trust funding is also available, allowing families to name a trust as the beneficiary of retirement accounts.
BPAS provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
How to manage beneficiaries online, fund a trust by mail, and review 17 account types at BPAS.
View details →When someone dies
7-step process, 6 required documents, and contact information for survivors.
View details →Options may include lump sum distribution, rollover to an inherited IRA, installment payments, or life expectancy distributions, depending on the plan type and beneficiary relationship. Under SECURE Act 2.0, most non-spouse designated beneficiaries must take full distribution within 10 years. Eligible designated beneficiaries (surviving spouses, minor children, disabled individuals, chronically ill individuals, and beneficiaries not more than 10 years younger) may have additional distribution options.
BPAS administers a wide range of retirement plans including 401(k), 403(b), 457(b), 457(f), profit sharing, money purchase, defined benefit pensions, cash balance plans, ESOPs, KSOPs, MEPs, PEPs, Taft-Hartley plans, Davis Bacon plans, non-qualified deferred compensation plans (SERP, 409A), and Puerto Rico 1081 plans. They also provide IRA custodial services through AutoRollover and Roadways Express IRA products. Additional services include VEBA/115 Trusts, Health & Welfare Plans, Fiduciary Services, Collective Investment Funds, Fund Administration, and Institutional Trust through Global Trust Company (GTC).
BPAS provides online access through multiple portals. For retirement plan and IRA accounts, log in at https://e2.bpas.com. The BPAS University portal at https://u.bpas.com provides educational tools, financial calculators, and account resources. You can also send secure messages to BPAS through https://apps.bpas.com. For phone support, call the Service Center at 1-866-401-5272 (weekdays 8:00 AM - 8:00 PM ET) or request a callback (available Monday-Friday 9:00 AM - 7:30 PM ET) through https://u.bpas.com.
AutoRollover is an automated force-out solution for mandatory distributions from employer retirement plans. When participants do not respond to required notices about their plan balance, BPAS automatically rolls their account into an IRA. The service integrates directly with recordkeeping platforms, identifies eligible participants, issues required notices, tracks waiting periods, and moves non-responders into AutoRollover IRAs. No-cost setup for plan sponsors.
Yes. Trusts can be named as beneficiaries of retirement accounts administered by BPAS, including 401(k), 403(b), defined benefit, and IRA accounts. Provide the trust name, date established, trustee information, and trust EIN on the beneficiary designation form. For ERISA-covered plans, spousal consent is required if the trust is not the spouse. Under SECURE Act 2.0, a qualified see-through trust with identifiable individual beneficiaries may preserve certain distribution options. Retirement accounts cannot be retitled into a trust during the account owner's lifetime.
Roadways Express IRA is a scalable IRA outsourcing solution designed for advisors and institutions such as banks, trust companies, and credit unions. It brings 401(k)-level technology to the IRA market with a dedicated U.S.-based service team that handles daily account needs, money movement, statements, and tax reporting. Investment oversight includes risk-based model portfolios from an open-architecture universe of 25,000+ low-cost index and institutional class funds. BPAS has been providing IRA outsourcing solutions since 1997.
BPAS is a subsidiary of Community Financial Systems, Inc. (NYSE: CBU), formerly known as Community Bank System, Inc. Founded in 1973, BPAS has over 50 years of experience in retirement plan administration and employee benefits consulting. The BPAS family includes subsidiaries Global Trust Company (GTC), Hand Benefits & Trust, and BPAS Trust Company of Puerto Rico.
When you leave an employer with a BPAS-administered plan, your options typically include leaving the balance in the plan (if permitted), rolling over to an IRA or a new employer's plan, or taking a distribution. For small balances where participants do not respond to required notices, BPAS's AutoRollover service automatically rolls the account into an IRA. Contact the BPAS Service Center at 1-866-401-5272 for guidance on your specific plan's distribution options.
Data sourced from BPAS primary sources (16 pages reviewed). How we research.
Participant Service Center
126 Business Park Drive, Building 2, Utica, NY 13502
Participant Service Center
126 Business Park Drive, Building 2, Utica, NY 13502
Beneficiary Claims (via Plan Sponsor or Service Center)
126 Business Park Drive, Building 2, Utica, NY 13502
Learn how to protect your BPAS accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your BPAS accounts and other assets with trusts, beneficiary designations, and estate planning documents.