
What to do when an Atlantic Union account holder dies
Report the death to Atlantic Union's Customer Care Center at 1-800-990-4828
When an account holder at Atlantic Union passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Atlantic Union's Customer Care Center (1-800-990-4828) to access and distribute the funds.
Deposit, investment & retirement accounts
Here is the step-by-step death claim process at Atlantic Union:
Filing a claim
- Payable-on-death, ITF or TOD account: the beneficiary's death certificate and photo ID
- Joint account: the death certificate, to update ownership
- Account in one name with no beneficiary: the personal representative's Letters Testamentary or Letters of Administration
- Trust account: the trust documentation the bank requests
- IRA: the death certificate and the distribution paperwork the beneficiary completes
- A certified death certificate
- A valid government-issued photo ID
- The account number, and the appointment paperwork if you are acting as personal representative, guardian or conservator
- POD, ITF or TOD: the death certificate and the beneficiary's ID
- Joint account: the death certificate, to update ownership
- Estate account: Letters Testamentary or Letters of Administration from the probate court
- Trust account: the trust agreement, court order, or other documentation certifying the trust
Required Documents
- Certified death certificate
- Government-issued photo ID for the beneficiary or authorized representative
- Letters Testamentary or Letters of Administration, for a probate estate
- Trust agreement, court order, or other documentation certifying the trust, for a trust account
- Court paperwork appointing a guardian or conservator, when acting in that capacity
- Small estate affidavit, where state law allows a successor to collect by affidavitThe agreement provides for taking direction from affiants.
- U.S. court documents, if the deceased person lived outside the United States
What happens to each kind of account6
- Payable-on-death account
Once the bank receives proof that all owners have died, the payable-on-death, ITF or TOD beneficiary presents a death certificate and photo ID. Multiple beneficiaries share equally.1
- Joint account with survivorship
Every joint account is deemed joint with right of survivorship, so ownership passes to the surviving owner or owners. After notice of death the bank may restrict or prohibit further withdrawals until it is satisfied it has met its obligations.1
A tenants-by-the-entireties account is recognised only where the bank's records clearly show it, through a signature card signed by married owners designating that ownership. Otherwise a married couple holds the account as ordinary joint tenants with right of survivorship, without entireties creditor protection.1
- Account in one name
For an account in one name with no beneficiary, the personal representative presents Letters Testamentary or Letters of Administration.1
- Trust account
The successor trustee presents the trust documentation the bank requests.1
- IRA
The beneficiary presents a death certificate and completes distribution paperwork. Unequal shares among beneficiaries apply only if the owner put them in writing.1
- Representative payee account
On a representative payee account for Social Security or VA payments, the payee must notify the bank promptly when the beneficiary dies and stop all further deposits and withdrawals. The payee is personally liable to refund post-death payments the government demands back.1
State requirements Atlantic Union statesNorth Carolina
- North Carolina
A North Carolina joint account opened before June 1989 may still be governed by the older survivorship statute. Where it is, the agreement lets the bank pay the portion that would go to the Clerk of Court or the estate directly to the surviving co-owners, subject to the personal representative's collection rights.1
Accounts handled elsewhere2
- Atlantic Union Bank Trust & Asset Management
Trust accounts and wealth relationships2
Phone: 1-855-244-3767
Hours: Monday-Friday 9:00 AM-5:00 PM ET
- Mortgage Assistance Center
Mortgages and home equity lines of credit2
Phone: 1-844-661-0093
What Atlantic Union's agreement and guidance say7
- Wills, probate and small estates
The agreement warns that the "TYPE OF ACCOUNT OWNERSHIP MAY DETERMINE HOW FUNDS ARE PAID UPON DEATH, EVEN IF THE WILL STATES OTHERWISE."1
The bank may accept direction from an affiant, or from a representative, guardian or conservator appointed in the deceased person's state of residence even if that differs from where the account was opened. It may require additional documentation before acting.1
- Telling the institution
The agreement requires that the bank be notified of the death. Until it has notice, the bank may keep acting as if the owner is alive.1
- What it does when notified
After receiving notice of death, the bank may freeze the balance and refuse to accept transactions.1
- Deposits after the death
After notice of death the bank may reverse or return deposits, so direct-deposited benefit payments that arrive after the date of death can be pulled back.1
- Payments after the death
The bank may continue to honor checks and instructions until it knows of the death and has had a reasonable opportunity to act. It may pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest in the account orders a stop payment.1
- Debts owed to the institution
If the deceased person owed the bank a debt, it may exercise setoff or its security interest against the balance after death. It has those rights even over a surviving joint owner, a payable-on-death payee or an ITF beneficiary.1
- What it says about taxes
Atlantic Union's agreement says that if the bank incurs a tax liability by paying the balance to the estate, the estate must repay it.1
Not in Atlantic Union's published guidance2
- A procedure for reporting a death
- How long a claim takes
Sources2
- 1.Consumer Deposit Account Agreement (CDAA2024-8/11/2025), effective August 11, 2025
- 2.Contact Us
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- Call the Mortgage Assistance Center at 844-661-0093 (toll free) or 804-589-3187 (direct), or Customer Care at 800-990-4828
- Or email MortgageAssistanceCenter@AtlanticUnionBank.com, or fax 804-482-2983
- Give the deceased borrower's full legal name, Social Security number and loan number
- Continue making payments
- Apply for a loan assumption
- Refinance
- Pay off the balance
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Documentation proving ownership interest in the propertyA probated will, court order, recorded deed, or trust document.
- Letters Testamentary or Letters of Administration, if going through probate
- Marriage certificate, for a surviving spouse
- Signed borrower authorization, for a third-party payoff request
Claims Contact
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Accounts handled elsewhere1
- Real Estate Collateral team
Lien releases and title searches1
Fax: 1-800-783-4503
What Atlantic Union provides to the estate1
- Payoff statement
Atlantic Union quotes three business days for a payoff figure requested by fax to 800-430-3914 with the customer's signed authorization.1
Not in Atlantic Union's published guidance1
- A procedure for reporting a death
Sources1
- Call the Mortgage Assistance Center at 844-661-0093 or Customer Care at 800-990-4828
- Or email MortgageAssistanceCenter@AtlanticUnionBank.com, or fax 804-482-2983
- Give the deceased borrower's full legal name, Social Security number and account number
- Provide a probated will, court order, recorded deed, or trust document showing your ownership interest
- The bank may request additional documentation before acting on your instructions
- Pay off the outstanding balance
- Refinance
- Negotiate repayment terms
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Documentation proving ownership interest in the propertyA probated will, court order, deed, or trust document.
- Letters Testamentary or Letters of Administration, if going through probate
- Marriage certificate, for a surviving spouse
Claims Contact
What happens to each kind of account1
Sources1
Atlantic Union's Customer Care Center can be reached by phone at 1-800-990-4828 and email at customer.advocate@atlanticunionbank.com for questions throughout the claims process.
Sources
Data sourced from Atlantic Union primary sources (19 pages reviewed). How we research.
Atlantic Union death claims support
Customer Care Center (deposit accounts)
Phone
Trust & Asset Management
Mortgage Assistance Center
International
Hours
Mailing address
Website
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