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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→Aetna

Estate planning at Aetna

How to protect 9 Aetna accounts — manage beneficiaries online, fund a trust online, and file death claims

Aetna

Subsidiary of CVS Health Corporation

aetna.com→
Aetna logo

Aetna Customer Service Center

Phone1-888-772-9682
Mailing Address

Aetna Life Insurance Company, 151 Farmington Avenue, Hartford, CT 06156

Aetna General Customer Service
1-800-872-3862
Aetna Voluntary Plans
1-888-772-9682
Aetna Senior Supplemental Insurance
1-800-264-4000
WebsiteLearn more→

Aetna Customer Service Center

Phone1-888-772-9682
Mailing Address

Aetna Life Insurance Company, 151 Farmington Avenue, Hartford, CT 06156

Aetna General Customer Service
1-800-872-3862
Aetna Voluntary Plans
1-888-772-9682
Aetna Senior Supplemental Insurance
1-800-264-4000
WebsiteLearn more→

Aetna Voluntary Plans - Group Life Claims

Phone1-888-772-9682
Fax1-859-455-8650
Mailing Address

Aetna Voluntary Plans, Attn: Claim Department, PO Box 14079, Lexington, KY 40512-4079

WebsiteNotify online→
Verified Jul 2026

With 9 products relevant to estate planning, Aetna policyholders need to understand how beneficiary designations control where proceeds go. These designations override a will, so the names on file with Aetna are what determine who receives the death benefit.

Aetna lets account holders update beneficiary designations online, by mail, and by phone, typically taking 10-15 minutes online; 15-20 minutes by mail. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).

There are two sides to estate planning at Aetna: setting things up while you're alive, and the process survivors follow after a death.

Preparing your estate

Beneficiaries and trust funding

How to manage beneficiaries online, fund a trust online, and review 9 account types at Aetna.

View details →

When someone dies

Death claim process

5-step process, 12 required documents, and contact information for survivors.

View details →

Frequently asked questions

Beneficiary changes for Aetna group life insurance are typically processed through your employer HR or benefits department. Log in to your employer benefits portal to update beneficiaries online, or request the Designation of Beneficiary form from HR. You can designate primary and contingent beneficiaries with percentage allocations totaling 100%. You can also call Aetna Life Customer Service at 1-800-872-3862 for assistance.

When you leave employment, you have two options to continue coverage. The Portability option allows you to port 50%, 75%, or 100% of your group life coverage (up to $250,000) at group term rates. The Conversion option allows you to convert your group term life to an individual whole life policy without a medical examination. Both options require application and first premium payment within 31 days of coverage termination. Ported coverage reduces by 75% at age 65 and terminates at age 75. Contact your employer HR department or Aetna at 1-800-872-3862 for conversion and portability details.

Basic life insurance is employer-paid and typically provides coverage equal to 1x to 2x your annual salary (or a flat dollar amount). Supplemental (voluntary) life insurance is employee-paid and allows you to purchase additional coverage beyond the basic amount for yourself, your spouse, and your dependent children. Both are group term life policies. The employer determines the specific plan design, coverage amounts, and guaranteed issue limits. Both basic and supplemental life coverage allow you to name a trust as beneficiary.

Portability allows you to continue group term life coverage at group rates after leaving employment. You can port 50%, 75%, or 100% of coverage up to $250,000, but ported coverage reduces by 75% at age 65 and terminates at age 75. Conversion allows you to convert group term life to an individual whole life policy without a medical examination. The converted policy has level premiums and builds cash value, and it does not terminate at a set age. Both options require application and first premium payment within 31 days of coverage termination. A converted individual policy can be assigned to an ILIT for estate tax planning, while a ported group policy cannot.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • aetna.com
  • design.aetna.com
  • sec.gov

Data sourced from Aetna primary sources (10 pages reviewed). How we research.

Aetna

Subsidiary of CVS Health Corporation

aetna.com→
Aetna logo

Aetna Customer Service Center

Phone1-888-772-9682
Mailing Address

Aetna Life Insurance Company, 151 Farmington Avenue, Hartford, CT 06156

Aetna General Customer Service
1-800-872-3862
Aetna Voluntary Plans
1-888-772-9682
Aetna Senior Supplemental Insurance
1-800-264-4000
WebsiteLearn more→

Aetna Customer Service Center

Phone1-888-772-9682
Mailing Address

Aetna Life Insurance Company, 151 Farmington Avenue, Hartford, CT 06156

Aetna General Customer Service
1-800-872-3862
Aetna Voluntary Plans
1-888-772-9682
Aetna Senior Supplemental Insurance
1-800-264-4000
WebsiteLearn more→

Aetna Voluntary Plans - Group Life Claims

Phone1-888-772-9682
Fax1-859-455-8650
Mailing Address

Aetna Voluntary Plans, Attn: Claim Department, PO Box 14079, Lexington, KY 40512-4079

WebsiteNotify online→
Verified Jul 2026

Estate planning articles

Learn how to protect your Aetna accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Estate planning articles

Learn how to protect your Aetna accounts and other assets with trusts, beneficiary designations, and estate planning documents.

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