What to do when a Acorns account holder dies
Contact Acorns — 5-step process, 5 required documents, and varies; processed after all required documentation is received and verified
Acorns Customer Support
Phone1-855-739-2859
Emailsupport@acorns.com
Mailing Address
5300 California Avenue, Irvine, CA 92617
Acorns Early Support
WebsiteLearn more→
Acorns Customer Support
Phone1-855-739-2859
Emailsupport@acorns.com
Mailing Address
5300 California Avenue, Irvine, CA 92617
Acorns Early Support
WebsiteLearn more→
Acorns Customer Support (Death Claims)
Phone1-855-739-2859
Emailsupport@acorns.com
Mailing Address
5300 California Avenue, Irvine, CA 92617
WebsiteNotify online→
Verified Apr 2026
After a Acorns account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Acorns's Acorns Customer Support (Death Claims) at 1-855-739-2859 with the proper legal authority documents.
Death claims at Acorns can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Death claim process
Follow these steps to file a death claim with Acorns:
Filing a claim
1
Contact Acorns customer support at support@acorns.com or call 855-739-2859
2
Report the account holder's death and provide the deceased's email address or phone number associated with the account
3
Submit required documentation:
- Copy of the death certificate
- Unexpired, government-issued ID for the Executor/Executrix of the Estate
- Any other legal documents (e.g., affidavit of domicile, estate affidavit) if available
4
Provide a mailing address to receive the check made payable to the Estate
5
Acorns processes the claim based on beneficiary status:
- Accounts with named beneficiary: assets transfer to the named beneficiary upon verification
- Accounts without beneficiary: Acorns may create a Decedent Account and issue a check payable to the Estate
Required Documents
- Copy of the death certificate
- Unexpired government-issued ID for the Executor/Executrix of the Estate
- Legal documents such as affidavit of domicile or estate affidavit (if available)
- Letters Testamentary or Letters of Administration (if no beneficiary named)
- Small Estate Affidavit (if applicable by state)
Per the Acorns Program Agreement, Acorns is not required to take action until documentation establishing the death has been received. Upon verification, assets transfer to named beneficiaries. If no beneficiary is designated, Acorns may create a Decedent Account with limited functionality (no trading permitted) and issue funds as a check payable to the Estate.
Expected timelines at Acorns: Varies; processed after all required documentation is received and verified. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by Acorns includes Copy of the death certificate, Unexpired government-issued ID for the Executor/Executrix of the Estate, and Legal documents such as affidavit of domicile or estate affidavit (if available), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Contact support@acorns.com or call 855-739-2859 with the deceased's account email or phone number. You will need a copy of the death certificate, an unexpired government-issued ID for the executor, and any available legal documents such as an affidavit of domicile. Acorns will issue a check payable to the Estate.
No. Acorns does not support retitling accounts to a trust. Per Acorns support: "Your Acorns account must be in your name. We also cannot transfer ownership of your account to anyone else." The only trust planning option is naming your trust as a Transfer on Death (TOD) beneficiary on your Acorns Invest (brokerage) account by completing the Beneficiary Form and uploading it via the secure document uploader at signin.acorns.com/document-uploader/.
No. Acorns does not support beneficiary designations on Checking or Emergency Savings accounts. These accounts are banking products provided by nbkc bank and do not offer Payable on Death (POD) designations. Without a beneficiary, these funds would pass through probate as part of your estate.
Use the Acorns secure document uploader at signin.acorns.com/document-uploader/. You can also mail documents to Acorns at 5300 California Avenue, Irvine, CA 92617. Documents are reviewed within 1-3 business days after receipt. Contact support@acorns.com to confirm receipt.
Acorns's Acorns Customer Support (Death Claims) can be reached by phone at 1-855-739-2859 and email at support@acorns.com for questions throughout the claims process.
Multiple Acorns investment accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Acorns Customer Support (Death Claims) to confirm what applies.
Acorns Customer Support
Phone1-855-739-2859
Emailsupport@acorns.com
Mailing Address
5300 California Avenue, Irvine, CA 92617
Acorns Early Support
WebsiteLearn more→
Acorns Customer Support
Phone1-855-739-2859
Emailsupport@acorns.com
Mailing Address
5300 California Avenue, Irvine, CA 92617
Acorns Early Support
WebsiteLearn more→
Acorns Customer Support (Death Claims)
Phone1-855-739-2859
Emailsupport@acorns.com
Mailing Address
5300 California Avenue, Irvine, CA 92617
WebsiteNotify online→
Verified Apr 2026
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